What users are saying about
10 Ratings
348 Ratings
10 Ratings
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Score 9.7 out of 100
348 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Security

    9.7

    Custify

    97%

    Qualtrics

    Feature Set Not Supported
    N/A
    Custify ranks higher in 1/1 features

    Role-based user permissions

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    9.7

    Custify

    97%

    Qualtrics

    Feature Set Not Supported
    N/A
    Custify ranks higher in 1/1 features

    API

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Customer Data Extraction / Integration

    9.4

    Custify

    94%

    Qualtrics

    Feature Set Not Supported
    N/A
    Custify ranks higher in 2/2 features

    Product usage

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Help desk / support tickets

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Customer Success Management

    9.6

    Custify

    96%

    Qualtrics

    Feature Set Not Supported
    N/A
    Custify ranks higher in 6/6 features

    Sponsor tracking

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Customer profiles

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Automated workflow

    9.0
    90%
    10 Ratings
    N/A
    0 Ratings

    Internal collaboration

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Customer health scoring

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Customer segmentation

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    CSM Reporting & Analytics

    9.5

    Custify

    95%

    Qualtrics

    Feature Set Not Supported
    N/A
    Custify ranks higher in 3/3 features

    Customer health trends

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Engagement analytics

    9.4
    94%
    10 Ratings
    N/A
    0 Ratings

    Dashboards

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Survey Format & Appearance

    Custify

    Feature Set Not Supported
    N/A
    8.4

    Qualtrics

    84%
    Qualtrics CoreXM ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    8.6
    86%
    105 Ratings

    Themes

    N/A
    0 Ratings
    8.4
    84%
    108 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    8.3
    83%
    106 Ratings

    Survey Content

    Custify

    Feature Set Not Supported
    N/A
    9.0

    Qualtrics

    90%
    Qualtrics CoreXM ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    9.4
    94%
    108 Ratings

    Question design help

    N/A
    0 Ratings
    8.3
    83%
    114 Ratings

    Multiple question types

    N/A
    0 Ratings
    9.3
    93%
    124 Ratings

    Survey Logic

    Custify

    Feature Set Not Supported
    N/A
    8.6

    Qualtrics

    86%
    Qualtrics CoreXM ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    8.6
    86%
    124 Ratings

    Survey Reporting & Analytics

    Custify

    Feature Set Not Supported
    N/A
    8.5

    Qualtrics

    85%
    Qualtrics CoreXM ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    8.8
    88%
    121 Ratings

    Data export

    N/A
    0 Ratings
    8.8
    88%
    121 Ratings

    Standard reports

    N/A
    0 Ratings
    8.6
    86%
    115 Ratings

    Custom reports

    N/A
    0 Ratings
    8.0
    80%
    104 Ratings

    Analytics

    N/A
    0 Ratings
    8.4
    84%
    109 Ratings

    Survey Administration & Security

    Custify

    Feature Set Not Supported
    N/A
    9.0

    Qualtrics

    90%
    Qualtrics CoreXM ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.8
    88%
    106 Ratings

    Compliance

    N/A
    0 Ratings
    9.2
    92%
    93 Ratings

    Survey Distribution

    Custify

    Feature Set Not Supported
    N/A
    8.5

    Qualtrics

    85%
    Qualtrics CoreXM ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    8.2
    82%
    54 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    8.8
    88%
    83 Ratings

    Attribute Ratings

    • Custify is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Qualtrics CoreXM is rated higher in 1 area: Usability

    Likelihood to Recommend

    9.7

    Custify

    97%
    10 Ratings
    8.9

    Qualtrics

    89%
    167 Ratings

    Likelihood to Renew

    Custify

    N/A
    0 Ratings
    9.4

    Qualtrics

    94%
    41 Ratings

    Usability

    8.0

    Custify

    80%
    1 Rating
    9.0

    Qualtrics

    90%
    18 Ratings

    Availability

    Custify

    N/A
    0 Ratings
    9.0

    Qualtrics

    90%
    2 Ratings

    Performance

    Custify

    N/A
    0 Ratings
    5.5

    Qualtrics

    55%
    2 Ratings

    Support Rating

    10.0

    Custify

    100%
    1 Rating
    8.4

    Qualtrics

    84%
    30 Ratings

    Online Training

    Custify

    N/A
    0 Ratings
    8.0

    Qualtrics

    80%
    2 Ratings

    Implementation Rating

    Custify

    N/A
    0 Ratings
    9.0

    Qualtrics

    90%
    2 Ratings

    Likelihood to Recommend

    Custify

    Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
    Georgiana Florea | TrustRadius Reviewer

    Qualtrics

    Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
    Caroline Wong | TrustRadius Reviewer

    Pros

    Custify

    • As many health scores as you want per account on one screen.
    • As many lifecycles as you want per account on one screen.
    • Lots of health history information per client on one screen.
    • Very easy usage for team collaboration.
    Anonymous | TrustRadius Reviewer

    Qualtrics

    • Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
    • It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
    • Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.
    Kevin Bone | TrustRadius Reviewer

    Cons

    Custify

    • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
    • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
    Anonymous | TrustRadius Reviewer

    Qualtrics

    • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
    • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
    • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Custify

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Custify Editions & Modules

    Additional Pricing Details

    Qualtrics

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $1,500 per user/per year

    Qualtrics Editions & Modules

    Edition
    Research Core 1$1,5001
    1. per user/per year
    Additional Pricing Details

    Likelihood to Renew

    Custify

    No score
    No answers yet
    No answers on this topic

    Qualtrics

    Qualtrics 9.4
    Based on 41 answers
    I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
    Ben Lawder | TrustRadius Reviewer

    Usability

    Custify

    Custify 8.0
    Based on 1 answer
    Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
    Anonymous | TrustRadius Reviewer

    Qualtrics

    Qualtrics 9.0
    Based on 18 answers
    All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
    Brian Harris | TrustRadius Reviewer

    Support Rating

    Custify

    Custify 10.0
    Based on 1 answer
    Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
    Anonymous | TrustRadius Reviewer

    Qualtrics

    Qualtrics 8.4
    Based on 30 answers
    Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
    D. SKye Hodges | TrustRadius Reviewer

    Online Training

    Custify

    No score
    No answers yet
    No answers on this topic

    Qualtrics

    Qualtrics 8.0
    Based on 2 answers
    I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
    Michael Climek | TrustRadius Reviewer

    Implementation Rating

    Custify

    No score
    No answers yet
    No answers on this topic

    Qualtrics

    Qualtrics 9.0
    Based on 2 answers
    I like being able to easily integrate new colleagues by simply giving them a log in user name and password
    Benjamin Sider | TrustRadius Reviewer

    Alternatives Considered

    Custify

    This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
    Maria-Mirabela Ganta | TrustRadius Reviewer

    Qualtrics

    ]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
    Luke Ferrel | TrustRadius Reviewer

    Return on Investment

    Custify

    • Positive impact on churn reduction.
    • Easy view of the customer onboarding progress.
    • Playbooks make contacting a specific group of clients very easy.
    Nemanja Klajic | TrustRadius Reviewer

    Qualtrics

    • Increased productivity due to the highly intuitive user-interface and template saving capabilities.
    • Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
    • If a user has created a great template, they can share to external teams quite easily. It helps other departments!
    Joshua Melder | TrustRadius Reviewer

    Screenshots

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