What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 10 reviews and ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 16 reviews and ratings
Feature Set Ratings
Security
9.7
Custify
97%
Sitecore Experience Platform
Feature Set Not Supported
N/A
Custify ranks higher in 1/1 features
Custify ranks higher in 1/1 features
Role-based user permissions
9.7
97%
10 Ratings
N/A
0 Ratings
Platform & Infrastructure
9.7
Custify
97%
Sitecore Experience Platform
Feature Set Not Supported
N/A
Custify ranks higher in 1/1 features
Custify ranks higher in 1/1 features
API
9.7
97%
10 Ratings
N/A
0 Ratings
Customer Data Extraction / Integration
9.4
Custify
94%
Sitecore Experience Platform
Feature Set Not Supported
N/A
Custify ranks higher in 2/2 features
Custify ranks higher in 2/2 features
Product usage
9.7
97%
10 Ratings
N/A
0 Ratings
Help desk / support tickets
9.1
91%
1 Rating
N/A
0 Ratings
Customer Success Management
9.6
Custify
96%
Sitecore Experience Platform
Feature Set Not Supported
N/A
Custify ranks higher in 6/6 features
Custify ranks higher in 6/6 features
Sponsor tracking
9.1
91%
1 Rating
N/A
0 Ratings
Customer profiles
9.7
97%
10 Ratings
N/A
0 Ratings
Automated workflow
9.0
90%
10 Ratings
N/A
0 Ratings
Internal collaboration
10.0
100%
10 Ratings
N/A
0 Ratings
Customer health scoring
10.0
100%
10 Ratings
N/A
0 Ratings
Customer segmentation
10.0
100%
10 Ratings
N/A
0 Ratings
CSM Reporting & Analytics
9.5
Custify
95%
Sitecore Experience Platform
Feature Set Not Supported
N/A
Custify ranks higher in 3/3 features
Custify ranks higher in 3/3 features
Customer health trends
10.0
100%
10 Ratings
N/A
0 Ratings
Engagement analytics
9.4
94%
10 Ratings
N/A
0 Ratings
Dashboards
9.1
91%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- Custify is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Sitecore Experience Platform is rated higher in 1 area: Usability
Likelihood to Recommend
9.7
Custify
97%
10 Ratings
9.0
Sitecore Experience Platform
90%
2 Ratings
Usability
8.0
Custify
80%
1 Rating
9.0
Sitecore Experience Platform
90%
1 Rating
Support Rating
10.0
Custify
100%
1 Rating
9.0
Sitecore Experience Platform
90%
1 Rating
Professional Services
Custify
N/A
0 Ratings
9.0
Sitecore Experience Platform
90%
1 Rating
Likelihood to Recommend
Custify
Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Product Manager
GloriaFoodComputer Software, 11-50 employees
Sitecore Experience Platform
3 Scenarios where Sitecore Experience Platform is well suited: 1. Customized AI/ML Model development - Developing and deploying ML/AI models to automate tasks related to the process. e.g., image classification, sentiment analysis or text classification, etc.2. RPA & Chatbots - RPA scripts to automate simpler tasks and integrate with legacy systems (UI path, opensource RPA scripts). Implementation of chatbots training by human agents to respond to redundant queries 3. Data Enrichment - Structuring and enriching data using automated techniques in ML as well as human agent labeling

Verified User
Account Manager in Sales
Market Research Company, 1001-5000 employeesPros
Custify
- As many health scores as you want per account on one screen.
- As many lifecycles as you want per account on one screen.
- Lots of health history information per client on one screen.
- Very easy usage for team collaboration.

Verified User
Employee in Sales
Telecommunications Company, 501-1000 employeesSitecore Experience Platform
- Sitecore has a decent supply of out of the box components and capabilities that can be fairly easily styled to meet business needs without much customization needed. This often helps speed to market.
- Sitecore has had the flexibility of offering on-premise hosting or cloud hosting to meet different needs of clients, though recently they have strongly pushed their cloud-based hosting. This is in alignment with the industry and very helpful for organizations that aren't looking to add another product to the portfolio of packages that their internal IT teams need to manage
- Sitecore has a capable UI for editing content. Though some competition may do better in this regard, Sitecore's editing interface is fully capable.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 51-200 employeesCons
Custify
- There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
- The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.

Verified User
C-Level Executive in Information Technology
Information Technology & Services Company, 1-10 employeesSitecore Experience Platform
- While the UI is capable, some other products in this space have a much more intuitive editing interface. Sitecore could do better in providing an easy to use editing UI.
- It would be nice to see a fully managed Sitecore instead of just cloud hosted
- The price falls more to the premium side of things. Making the value proposition a bit harder to justify

Verified User
Consultant in Information Technology
Information Technology and Services Company, 51-200 employeesPricing Details
Custify
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Sitecore Experience Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Custify
Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept

Verified User
C-Level Executive in Corporate
Computer Software Company, 11-50 employeesSitecore Experience Platform
Sitecore Experience Platform 9.0
Based on 1 answer
Implemented for various projects such as:›Market and sales intelligence Competitor tracking Management moves Social media tracking Customized information sourcing. Use web-scraping and parsing for data harvesting where the search is keyword-based and, the content and data extractions are required from various websites•Implemented for diverse requirements:›Social media tracking›Image recognition›Pricing comparison›Competitor content mapping›e-Commerce products’ cataloging, etc.

Verified User
Account Manager in Sales
Market Research Company, 1001-5000 employeesSupport Rating
Custify
Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it

Verified User
C-Level Executive in Corporate
Computer Software Company, 11-50 employeesSitecore Experience Platform
Sitecore Experience Platform 9.0
Based on 1 answer
1. Customized software development & maintenance. 2. Technology Consulting - Consulting-based services for technology solutions data engineering or cloud solutions. 3. Used for tapping into multiple data sources such as CRM and marketing automation systems and, creating automated data extracts with a high-end visual representation of data. 4. Implemented for scheduling an existing report to automatically refresh and be delivered to specific users at a specific regular interval.

Verified User
Account Manager in Sales
Market Research Company, 1001-5000 employeesAlternatives Considered
Custify
This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Marketing Coordinator
SocialinsiderInformation Technology & Services, 1-10 employees
Sitecore Experience Platform
All of these platforms have their pros and cons. Selecting the best fit is a matter aligning corporate need vs features provided. Have a .NET shop with an advanced marketing team looking to push UX forward and willing to pay a premium, then Sitecore may be the right fit. Have an organization centered around Java and only looking for basic CMS capabilities or looking for a budget-friendly option, then there may be better options beyond Sitecore.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 51-200 employeesReturn on Investment
Custify
- Positive impact on churn reduction.
- Easy view of the customer onboarding progress.
- Playbooks make contacting a specific group of clients very easy.
Customer Success Lead
Referrizer LLCMarketing & Advertising, 51-200 employees
Sitecore Experience Platform
- For mature marketing organizations, the analytics that Sitecore allows you to capture have been valuable in pushing forward marketing objectives and giving insight into how to tailor content for the best UX

Verified User
Consultant in Information Technology
Information Technology and Services Company, 51-200 employees