Custify vs. Sitecore Experience Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Custify
Score 9.5 out of 10
Small Businesses (1-50 employees)
Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has…N/A
Sitecore Experience Platform
Score 7.3 out of 10
N/A
N/AN/A
Pricing
CustifySitecore Experience Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CustifySitecore Experience Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CustifySitecore Experience Platform
Top Pros
Top Cons
Features
CustifySitecore Experience Platform
Security
Comparison of Security features of Product A and Product B
Custify
7.0
11 Ratings
22% below category average
Sitecore Experience Platform
8.0
1 Ratings
0% below category average
Role-based user permissions7.011 Ratings8.01 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Custify
8.0
11 Ratings
7% below category average
Sitecore Experience Platform
-
Ratings
API8.011 Ratings00 Ratings
Integration with Salesforce.com8.01 Ratings00 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Custify
9.0
11 Ratings
3% above category average
Sitecore Experience Platform
-
Ratings
Product usage9.011 Ratings00 Ratings
Help desk / support tickets9.11 Ratings00 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Custify
8.3
11 Ratings
0% below category average
Sitecore Experience Platform
-
Ratings
NPS surveys8.01 Ratings00 Ratings
Sponsor tracking8.02 Ratings00 Ratings
Customer profiles8.011 Ratings00 Ratings
Automated workflow9.011 Ratings00 Ratings
Internal collaboration7.011 Ratings00 Ratings
Customer health scoring9.011 Ratings00 Ratings
Customer segmentation9.011 Ratings00 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Custify
9.0
11 Ratings
9% above category average
Sitecore Experience Platform
-
Ratings
Customer health trends9.011 Ratings00 Ratings
Engagement analytics9.011 Ratings00 Ratings
Dashboards9.03 Ratings00 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Custify
-
Ratings
Sitecore Experience Platform
6.8
1 Ratings
10% below category average
WYSIWYG editor00 Ratings7.01 Ratings
Admin section00 Ratings7.01 Ratings
Page templates00 Ratings8.01 Ratings
Mobile optimization / responsive design00 Ratings6.01 Ratings
Publishing workflow00 Ratings6.01 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Custify
-
Ratings
Sitecore Experience Platform
6.8
1 Ratings
4% below category average
Content taxonomy00 Ratings8.01 Ratings
SEO support00 Ratings6.01 Ratings
Bulk management00 Ratings8.01 Ratings
Community / comment management00 Ratings5.01 Ratings
Digital Experience Platform
Comparison of Digital Experience Platform features of Product A and Product B
Custify
-
Ratings
Sitecore Experience Platform
7.4
1 Ratings
22% below category average
Campaign management00 Ratings8.01 Ratings
Cloud enablement00 Ratings6.01 Ratings
Content aggregation00 Ratings9.01 Ratings
Content classification00 Ratings9.01 Ratings
Multi-channel content personalization00 Ratings6.01 Ratings
DXP Third-Party Integrations00 Ratings8.01 Ratings
Digital asset management00 Ratings6.01 Ratings
Best Alternatives
CustifySitecore Experience Platform
Small Businesses
Intercom
Intercom
Score 8.8 out of 10
Progress Sitefinity
Progress Sitefinity
Score 7.7 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CustifySitecore Experience Platform
Likelihood to Recommend
9.0
(11 ratings)
8.0
(3 ratings)
Usability
9.0
(2 ratings)
9.0
(1 ratings)
Support Rating
9.0
(2 ratings)
9.0
(1 ratings)
Professional Services
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
CustifySitecore Experience Platform
Likelihood to Recommend
Custify
Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
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Sitecore
We need to spend a lot of time to learn things in Sitecore Experience Platform. I used it for 6 years and there was always something new to learn. Try to start using shortcuts as soon as you start working on it as it really saves a lot of time. Sitecore Experience Platform has maximum number of features which is good but then you need to spend time learning them all
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Pros
Custify
  • 360 degree view of anything that has to do with a single account, including health score history across many elements, all the lifecycles of that account, different usage and adoption trends on multiple users in the same account, and more.
  • Getting multiple health scores and trends on one screen.
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Sitecore
  • Sitecore has a decent supply of out of the box components and capabilities that can be fairly easily styled to meet business needs without much customization needed. This often helps speed to market.
  • Sitecore has had the flexibility of offering on-premise hosting or cloud hosting to meet different needs of clients, though recently they have strongly pushed their cloud-based hosting. This is in alignment with the industry and very helpful for organizations that aren't looking to add another product to the portfolio of packages that their internal IT teams need to manage
  • Sitecore has a capable UI for editing content. Though some competition may do better in this regard, Sitecore's editing interface is fully capable.
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Cons
Custify
  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
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Sitecore
  • Searching something is difficult, we need to backtrack a lot within Sitecore Experience Platform
  • I found Sitecore Experience Platform to be a bit slow, it takes time to load things
  • Its difficult to work with when we need every page and components to have translations
  • Publish items and subitems is possible but sub-sub items need to be published manually or we need to create scripts
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Usability
Custify
I like custify because it does exactly what you think it would. It's reliable and delivers quality organization and analytics for our usage. It's only downfall is it's lack of specific analytics and combination with sales tools that make customer transferring easy. Overall highly recommend using custify and are in a smaller business.
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Sitecore
Implemented for various projects such as:›Market and sales intelligence Competitor tracking Management moves Social media tracking Customized information sourcing. Use web-scraping and parsing for data harvesting where the search is keyword-based and, the content and data extractions are required from various websites•Implemented for diverse requirements:›Social media tracking›Image recognition›Pricing comparison›Competitor content mapping›e-Commerce products’ cataloging, etc.
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Support Rating
Custify
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
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Sitecore
1. Customized software development & maintenance. 2. Technology Consulting - Consulting-based services for technology solutions data engineering or cloud solutions. 3. Used for tapping into multiple data sources such as CRM and marketing automation systems and, creating automated data extracts with a high-end visual representation of data. 4. Implemented for scheduling an existing report to automatically refresh and be delivered to specific users at a specific regular interval.
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Alternatives Considered
Custify
This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
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Sitecore
All of these platforms have their pros and cons. Selecting the best fit is a matter aligning corporate need vs features provided. Have a .NET shop with an advanced marketing team looking to push UX forward and willing to pay a premium, then Sitecore may be the right fit. Have an organization centered around Java and only looking for basic CMS capabilities or looking for a budget-friendly option, then there may be better options beyond Sitecore.
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Return on Investment
Custify
  • Free to paid conversions have gone up, and we see more customers choosing premium options than before, since we're using the automatic workflows to make sure the trial is a lot more focused on helping them see results before they pay a single dollar.
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Sitecore
  • We faced issues while integrating it with other tools like Marketo and salesforce
  • Difficult to manage translations in this CMS
  • Easy to create user roles, categories, page structure and tags
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ScreenShots

Custify Screenshots

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