What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 10 reviews and ratings
52 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 52 reviews and ratings
Feature Set Ratings
Security
9.7
Custify
97%

Sprinklr Modern Care
Feature Set Not Supported
N/A
Custify ranks higher in 1/1 features
Custify ranks higher in 1/1 features
Role-based user permissions
9.7
97%
10 Ratings

N/A
0 Ratings
Platform & Infrastructure
9.7
Custify
97%

Sprinklr Modern Care
Feature Set Not Supported
N/A
Custify ranks higher in 1/1 features
Custify ranks higher in 1/1 features
API
9.7
97%
10 Ratings

N/A
0 Ratings
Customer Data Extraction / Integration
9.4
Custify
94%

Sprinklr Modern Care
Feature Set Not Supported
N/A
Custify ranks higher in 2/2 features
Custify ranks higher in 2/2 features
Product usage
9.7
97%
10 Ratings

N/A
0 Ratings
Help desk / support tickets
9.1
91%
1 Rating

N/A
0 Ratings
Customer Success Management
9.6
Custify
96%

Sprinklr Modern Care
Feature Set Not Supported
N/A
Custify ranks higher in 6/6 features
Custify ranks higher in 6/6 features
Sponsor tracking
9.1
91%
1 Rating

N/A
0 Ratings
Customer profiles
9.7
97%
10 Ratings

N/A
0 Ratings
Automated workflow
9.0
90%
10 Ratings

N/A
0 Ratings
Internal collaboration
10.0
100%
10 Ratings

N/A
0 Ratings
Customer health scoring
10.0
100%
10 Ratings

N/A
0 Ratings
Customer segmentation
10.0
100%
10 Ratings

N/A
0 Ratings
CSM Reporting & Analytics
9.5
Custify
95%

Sprinklr Modern Care
Feature Set Not Supported
N/A
Custify ranks higher in 3/3 features
Custify ranks higher in 3/3 features
Customer health trends
10.0
100%
10 Ratings

N/A
0 Ratings
Engagement analytics
9.4
94%
10 Ratings

N/A
0 Ratings
Dashboards
9.1
91%
2 Ratings

N/A
0 Ratings
Attribute Ratings
- Custify is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Custify and Sprinklr Modern Care are tied in 1 area: Usability
Likelihood to Recommend
9.7
Custify
97%
10 Ratings

8.6
Sprinklr Modern Care
86%
23 Ratings
Likelihood to Renew
Custify
N/A
0 Ratings

7.5
Sprinklr Modern Care
75%
7 Ratings
Usability
8.0
Custify
80%
1 Rating

8.0
Sprinklr Modern Care
80%
3 Ratings
Availability
Custify
N/A
0 Ratings

9.9
Sprinklr Modern Care
99%
6 Ratings
Performance
Custify
N/A
0 Ratings

9.9
Sprinklr Modern Care
99%
6 Ratings
Support Rating
10.0
Custify
100%
1 Rating

7.0
Sprinklr Modern Care
70%
17 Ratings
In-Person Training
Custify
N/A
0 Ratings

10.0
Sprinklr Modern Care
100%
1 Rating
Implementation Rating
Custify
N/A
0 Ratings

9.0
Sprinklr Modern Care
90%
4 Ratings
Likelihood to Recommend
Custify
Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Product Manager
GloriaFoodComputer Software, 11-50 employees
Sprinklr Modern Care
Sprinklr Modern Care is great when paired with a chatbot or with larger, more complex teams that have varied skill sets or languages. It is also great for smaller, niche focus teams as it provides the majority of what all organizations will require from routing, to case assignment to governance and reporting
Emerging Media Manager
WestJetAirlines/Aviation, 10,001+ employees
Pros
Custify
- As many health scores as you want per account on one screen.
- As many lifecycles as you want per account on one screen.
- Lots of health history information per client on one screen.
- Very easy usage for team collaboration.

Verified User
Employee in Sales
Telecommunications Company, 501-1000 employeesSprinklr Modern Care
- Merge topics: I work for a TV show website and TV fans often write in asking the same questions (ie: How do I watch a show? Has ____ been canceled? etc). The ability to merge duplicate questions to one master FAQ topic allows managers to keep our community organized, keep track of how many people have the same question, and save time that would otherwise be spent replying to each person individually.
- Multiple management seats/levels: Sprinklr Modern Care allows managers to delegate community management tasks to interns and moderators by giving them access to certain features of our forum without giving them "full control" of our account.
- Official responses: We're able to make sure our employee responses don't get lost in the shuffle of busy conversation on our forums by marking certain responses as "official." This adds a special badge to important replies and pins them to the top, so users can more easily access the most relevant/accurate response to the issue they're reporting or question they're asking.
- Easy moderator sorting/view: The manager console allows community managers to customize the way they view the forum, and therefore more easily spot high-priority items. Sort by post date, number of replies on a topic, or filter posts to view topics that have not yet been addressed by an employee to make sure nothing slips through the cracks.
Video Content & Community Manager
All Media Network, LLCOnline Media, 11-50 employees
Cons
Custify
- There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
- The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.

Verified User
C-Level Executive in Information Technology
Information Technology & Services Company, 1-10 employeesSprinklr Modern Care
- I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
- You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
- I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.

Verified User
Employee in Social Media
Entertainment Company, 10,001+ employeesPricing Details
Custify
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Sprinklr Modern Care
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Custify
No score
No answers yet
No answers on this topic
Sprinklr Modern Care
Sprinklr Modern Care 7.5
Based on 7 answers
The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
Solutions Architect
CelerityInformation Technology and Services, 51-200 employees
Usability
Custify
Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept

Verified User
C-Level Executive in Corporate
Computer Software Company, 11-50 employeesSprinklr Modern Care
Sprinklr Modern Care 8.0
Based on 3 answers
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
Director, Idea Lab
BlackbaudComputer Software, 1001-5000 employees
Reliability and Availability
Custify
No score
No answers yet
No answers on this topic
Sprinklr Modern Care
Sprinklr Modern Care 9.9
Based on 6 answers
No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
Director, Idea Lab
BlackbaudComputer Software, 1001-5000 employees
Performance
Custify
No score
No answers yet
No answers on this topic
Sprinklr Modern Care
Sprinklr Modern Care 9.9
Based on 6 answers
Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.

Verified User
Director in Marketing
Internet Company, 51-200 employeesSupport Rating
Custify
Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it

Verified User
C-Level Executive in Corporate
Computer Software Company, 11-50 employeesSprinklr Modern Care
Sprinklr Modern Care 7.0
Based on 17 answers
I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.

Verified User
Employee in Customer Service
Banking Company, 10,001+ employeesIn-Person Training
Custify
No score
No answers yet
No answers on this topic
Sprinklr Modern Care
Sprinklr Modern Care 10.0
Based on 1 answer
Our customer support team went through in-person training. I am not unable to rate.

Verified User
C-Level Executive in Marketing
Computer Software Company, 201-500 employeesImplementation Rating
Custify
No score
No answers yet
No answers on this topic
Sprinklr Modern Care
Sprinklr Modern Care 9.0
Based on 4 answers
Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
Director, Idea Lab
BlackbaudComputer Software, 1001-5000 employees
Alternatives Considered
Custify
This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Marketing Coordinator
SocialinsiderInformation Technology & Services, 1-10 employees
Sprinklr Modern Care
First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr

Verified User
Analyst in Social Media
Marketing & Advertising Company, 501-1000 employeesReturn on Investment
Custify
- Positive impact on churn reduction.
- Easy view of the customer onboarding progress.
- Playbooks make contacting a specific group of clients very easy.
Customer Success Lead
Referrizer LLCMarketing & Advertising, 51-200 employees
Sprinklr Modern Care
- Improved self-support. Many customers are able to find answers to their questions without even posting to our community
- Excellent peer support. Our customers excel at helping each other. We are lucky to have community members who are experts at our product and many of them are generous with their time and assist newcomers before our community managers are able to!
Social Media Coordinator
Yola.comInternet, 51-200 employees