What users are saying about
10 Ratings
10 Ratings
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Score 9.7 out of 100
52 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Security

    9.7

    Custify

    97%

    Sprinklr Modern Care

    Feature Set Not Supported
    N/A
    Custify ranks higher in 1/1 features

    Role-based user permissions

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    9.7

    Custify

    97%

    Sprinklr Modern Care

    Feature Set Not Supported
    N/A
    Custify ranks higher in 1/1 features

    API

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Customer Data Extraction / Integration

    9.4

    Custify

    94%

    Sprinklr Modern Care

    Feature Set Not Supported
    N/A
    Custify ranks higher in 2/2 features

    Product usage

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Help desk / support tickets

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Customer Success Management

    9.6

    Custify

    96%

    Sprinklr Modern Care

    Feature Set Not Supported
    N/A
    Custify ranks higher in 6/6 features

    Sponsor tracking

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Customer profiles

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Automated workflow

    9.0
    90%
    10 Ratings
    N/A
    0 Ratings

    Internal collaboration

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Customer health scoring

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Customer segmentation

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    CSM Reporting & Analytics

    9.5

    Custify

    95%

    Sprinklr Modern Care

    Feature Set Not Supported
    N/A
    Custify ranks higher in 3/3 features

    Customer health trends

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Engagement analytics

    9.4
    94%
    10 Ratings
    N/A
    0 Ratings

    Dashboards

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Custify is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Custify and Sprinklr Modern Care are tied in 1 area: Usability

    Likelihood to Recommend

    9.7

    Custify

    97%
    10 Ratings
    8.6

    Sprinklr Modern Care

    86%
    23 Ratings

    Likelihood to Renew

    Custify

    N/A
    0 Ratings
    7.5

    Sprinklr Modern Care

    75%
    7 Ratings

    Usability

    8.0

    Custify

    80%
    1 Rating
    8.0

    Sprinklr Modern Care

    80%
    3 Ratings

    Availability

    Custify

    N/A
    0 Ratings
    9.9

    Sprinklr Modern Care

    99%
    6 Ratings

    Performance

    Custify

    N/A
    0 Ratings
    9.9

    Sprinklr Modern Care

    99%
    6 Ratings

    Support Rating

    10.0

    Custify

    100%
    1 Rating
    7.0

    Sprinklr Modern Care

    70%
    17 Ratings

    In-Person Training

    Custify

    N/A
    0 Ratings
    10.0

    Sprinklr Modern Care

    100%
    1 Rating

    Implementation Rating

    Custify

    N/A
    0 Ratings
    9.0

    Sprinklr Modern Care

    90%
    4 Ratings

    Likelihood to Recommend

    Custify

    Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
    Georgiana Florea | TrustRadius Reviewer

    Sprinklr Modern Care

    Sprinklr Modern Care is great when paired with a chatbot or with larger, more complex teams that have varied skill sets or languages. It is also great for smaller, niche focus teams as it provides the majority of what all organizations will require from routing, to case assignment to governance and reporting
    Gregory Hounslow | TrustRadius Reviewer

    Pros

    Custify

    • As many health scores as you want per account on one screen.
    • As many lifecycles as you want per account on one screen.
    • Lots of health history information per client on one screen.
    • Very easy usage for team collaboration.
    Anonymous | TrustRadius Reviewer

    Sprinklr Modern Care

    • Merge topics: I work for a TV show website and TV fans often write in asking the same questions (ie: How do I watch a show? Has ____ been canceled? etc). The ability to merge duplicate questions to one master FAQ topic allows managers to keep our community organized, keep track of how many people have the same question, and save time that would otherwise be spent replying to each person individually.
    • Multiple management seats/levels: Sprinklr Modern Care allows managers to delegate community management tasks to interns and moderators by giving them access to certain features of our forum without giving them "full control" of our account.
    • Official responses: We're able to make sure our employee responses don't get lost in the shuffle of busy conversation on our forums by marking certain responses as "official." This adds a special badge to important replies and pins them to the top, so users can more easily access the most relevant/accurate response to the issue they're reporting or question they're asking.
    • Easy moderator sorting/view: The manager console allows community managers to customize the way they view the forum, and therefore more easily spot high-priority items. Sort by post date, number of replies on a topic, or filter posts to view topics that have not yet been addressed by an employee to make sure nothing slips through the cracks.
    Alexandra Gambardella | TrustRadius Reviewer

    Cons

    Custify

    • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
    • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
    Anonymous | TrustRadius Reviewer

    Sprinklr Modern Care

    • I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
    • You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
    • I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Custify

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Sprinklr Modern Care

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Custify

    No score
    No answers yet
    No answers on this topic

    Sprinklr Modern Care

    Sprinklr Modern Care 7.5
    Based on 7 answers
    The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
    Daved Artemik | TrustRadius Reviewer

    Usability

    Custify

    Custify 8.0
    Based on 1 answer
    Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
    Anonymous | TrustRadius Reviewer

    Sprinklr Modern Care

    Sprinklr Modern Care 8.0
    Based on 3 answers
    I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
    Steve MacLaughlin | TrustRadius Reviewer

    Reliability and Availability

    Custify

    No score
    No answers yet
    No answers on this topic

    Sprinklr Modern Care

    Sprinklr Modern Care 9.9
    Based on 6 answers
    No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
    Steve MacLaughlin | TrustRadius Reviewer

    Performance

    Custify

    No score
    No answers yet
    No answers on this topic

    Sprinklr Modern Care

    Sprinklr Modern Care 9.9
    Based on 6 answers
    Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Custify

    Custify 10.0
    Based on 1 answer
    Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
    Anonymous | TrustRadius Reviewer

    Sprinklr Modern Care

    Sprinklr Modern Care 7.0
    Based on 17 answers
    I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Custify

    No score
    No answers yet
    No answers on this topic

    Sprinklr Modern Care

    Sprinklr Modern Care 10.0
    Based on 1 answer
    Our customer support team went through in-person training. I am not unable to rate.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Custify

    No score
    No answers yet
    No answers on this topic

    Sprinklr Modern Care

    Sprinklr Modern Care 9.0
    Based on 4 answers
    Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
    Steve MacLaughlin | TrustRadius Reviewer

    Alternatives Considered

    Custify

    This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
    Maria-Mirabela Ganta | TrustRadius Reviewer

    Sprinklr Modern Care

    First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Custify

    • Positive impact on churn reduction.
    • Easy view of the customer onboarding progress.
    • Playbooks make contacting a specific group of clients very easy.
    Nemanja Klajic | TrustRadius Reviewer

    Sprinklr Modern Care

    • Improved self-support. Many customers are able to find answers to their questions without even posting to our community
    • Excellent peer support. Our customers excel at helping each other. We are lucky to have community members who are experts at our product and many of them are generous with their time and assist newcomers before our community managers are able to!
    Laura Thomas | TrustRadius Reviewer

    Screenshots

    Sprinklr Modern Care

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