What users are saying about
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10 Ratings
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Top Rated
141 Ratings

Custify

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10 Ratings
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Score 9.8 out of 100

Sprinklr Modern Engagement

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Top Rated
141 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

Sprinklr Modern Engagement

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Custify
9.8
Sprinklr Modern Engagement
Role-based user permissions
Custify
9.8
Sprinklr Modern Engagement

Platform & Infrastructure

Custify
9.8
Sprinklr Modern Engagement
API
Custify
9.8
Sprinklr Modern Engagement

Customer Data Extraction / Integration

Custify
9.4
Sprinklr Modern Engagement
Product usage
Custify
9.8
Sprinklr Modern Engagement
Help desk / support tickets
Custify
9.1
Sprinklr Modern Engagement

Customer Success Management

Custify
9.7
Sprinklr Modern Engagement
Sponsor tracking
Custify
9.1
Sprinklr Modern Engagement
Customer profiles
Custify
9.8
Sprinklr Modern Engagement
Automated workflow
Custify
9.4
Sprinklr Modern Engagement
Internal collaboration
Custify
10.0
Sprinklr Modern Engagement
Customer health scoring
Custify
10.0
Sprinklr Modern Engagement
Customer segmentation
Custify
10.0
Sprinklr Modern Engagement

CSM Reporting & Analytics

Custify
9.6
Sprinklr Modern Engagement
Customer health trends
Custify
10.0
Sprinklr Modern Engagement
Engagement analytics
Custify
9.6
Sprinklr Modern Engagement
Dashboards
Custify
9.1
Sprinklr Modern Engagement

Listening/monitoring

Custify
Sprinklr Modern Engagement
7.4
Boolean keyword searches
Custify
Sprinklr Modern Engagement
7.6
Filtering out noise/spam
Custify
Sprinklr Modern Engagement
7.3
Sentiment analysis
Custify
Sprinklr Modern Engagement
6.7
Broad channel coverage
Custify
Sprinklr Modern Engagement
8.1

Publishing

Custify
Sprinklr Modern Engagement
7.2
Content planning and scheduling
Custify
Sprinklr Modern Engagement
8.3
Audience targeting
Custify
Sprinklr Modern Engagement
6.8
Content optimization
Custify
Sprinklr Modern Engagement
6.8
Workflow management
Custify
Sprinklr Modern Engagement
6.9

Engagement

Custify
Sprinklr Modern Engagement
7.5
Automated routing and prioritization
Custify
Sprinklr Modern Engagement
8.0
Customer interaction histories
Custify
Sprinklr Modern Engagement
7.3
Bulk actions
Custify
Sprinklr Modern Engagement
7.2

Marketing

Custify
Sprinklr Modern Engagement
7.3
Lead generation
Custify
Sprinklr Modern Engagement
6.5
Content marketing
Custify
Sprinklr Modern Engagement
8.2
Paid media management
Custify
Sprinklr Modern Engagement
6.7
Campaigns and promotions
Custify
Sprinklr Modern Engagement
7.8

Channel coverage/integration

Custify
Sprinklr Modern Engagement
7.6
Twitter
Custify
Sprinklr Modern Engagement
8.5
Facebook
Custify
Sprinklr Modern Engagement
8.4
LinkedIn
Custify
Sprinklr Modern Engagement
7.7
Google+
Custify
Sprinklr Modern Engagement
7.6
Instagram
Custify
Sprinklr Modern Engagement
6.5
Pinterest
Custify
Sprinklr Modern Engagement
7.4
YouTube
Custify
Sprinklr Modern Engagement
7.1

Reporting/analytics

Custify
Sprinklr Modern Engagement
8.4
Campaign success analytics
Custify
Sprinklr Modern Engagement
8.6
Real-time tracking
Custify
Sprinklr Modern Engagement
8.4
Competitor analysis
Custify
Sprinklr Modern Engagement
8.2

Account management

Custify
Sprinklr Modern Engagement
7.0
Role-based user permissions & privileges
Custify
Sprinklr Modern Engagement
7.4
Mobile access
Custify
Sprinklr Modern Engagement
6.6

Pros

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Cons

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Custify

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Custify

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Custify

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 6.4
Based on 42 answers
Most bugs or fixes are completed in a timely manner as long as you submit an official ticket to Sprinklr Support. I think some fo the feature requests, which take longer to implement, are not high on the list right now, such as better integration with Instagram Stories for publishing and reporting.
Anonymous | TrustRadius Reviewer

In-Person Training

Custify

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Custify

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Custify

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Maria-Mirabela Ganta | TrustRadius Reviewer

Sprinklr Modern Engagement

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Scalability

Custify

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.
Nemanja Klajic | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Screenshots

Sprinklr Modern Engagement

Pricing Details

Custify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sprinklr Modern Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Custify
9.8
Sprinklr Modern Engagement
7.5

Likelihood to Renew

Custify
Sprinklr Modern Engagement
8.5

Usability

Custify
8.0
Sprinklr Modern Engagement
8.0

Reliability and Availability

Custify
Sprinklr Modern Engagement
9.1

Performance

Custify
Sprinklr Modern Engagement
8.2

Support Rating

Custify
10.0
Sprinklr Modern Engagement
6.4

In-Person Training

Custify
Sprinklr Modern Engagement
7.0

Online Training

Custify
Sprinklr Modern Engagement
8.4

Implementation Rating

Custify
Sprinklr Modern Engagement
9.0

Scalability

Custify
Sprinklr Modern Engagement
8.2

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