Customer Focus vs. Dext Prepare (with Receipt Bank)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
Dext Prepare (with Receipt Bank)
Score 9.0 out of 10
N/A
London based Receipt Bank offers Practice Platform, an application supporting SMBs and accounting firms with tracking receipts and expenses and logging them with minimal or no paperwork and data entry in an environment that integrates with popular accounting software (e.g. Quickbooks).N/A
Pricing
Customer FocusDext Prepare (with Receipt Bank)
Editions & Modules
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
No answers on this topic
Offerings
Pricing Offerings
Customer FocusDext Prepare (with Receipt Bank)
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$249 Site setup and trainingNo setup fee
Additional Details
More Pricing Information
Community Pulse
Customer FocusDext Prepare (with Receipt Bank)
Top Pros
Top Cons
Features
Customer FocusDext Prepare (with Receipt Bank)
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Customer Focus
9.2
1 Ratings
18% above category average
Dext Prepare (with Receipt Bank)
-
Ratings
Product catalog & listings9.01 Ratings00 Ratings
Product management9.01 Ratings00 Ratings
Bulk product upload10.01 Ratings00 Ratings
Branding9.01 Ratings00 Ratings
Mobile storefront9.01 Ratings00 Ratings
Product variations9.01 Ratings00 Ratings
Website integration10.01 Ratings00 Ratings
Visual customization9.01 Ratings00 Ratings
CMS9.01 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Customer Focus
9.0
1 Ratings
17% above category average
Dext Prepare (with Receipt Bank)
-
Ratings
Checkout user experience9.01 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Customer Focus
8.0
1 Ratings
7% above category average
Dext Prepare (with Receipt Bank)
-
Ratings
Personalized recommendations9.01 Ratings00 Ratings
SEO7.01 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Customer Focus
9.0
1 Ratings
14% above category average
Dext Prepare (with Receipt Bank)
-
Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality9.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Customer Focus
-
Ratings
Dext Prepare (with Receipt Bank)
2.8
4 Ratings
94% below category average
Single sign-on capability00 Ratings1.22 Ratings
Role-based user permissions00 Ratings4.44 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Customer Focus
-
Ratings
Dext Prepare (with Receipt Bank)
7.2
5 Ratings
5% below category average
Dashboards00 Ratings6.65 Ratings
Standard reports00 Ratings7.84 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Customer Focus
-
Ratings
Dext Prepare (with Receipt Bank)
3.6
5 Ratings
69% below category average
Accounts receivable00 Ratings7.14 Ratings
Bank reconciliation00 Ratings1.83 Ratings
Expense management00 Ratings6.85 Ratings
Multi-currency support00 Ratings1.83 Ratings
Multi-division support00 Ratings1.22 Ratings
Regulations compliance00 Ratings6.33 Ratings
Self-service portal00 Ratings1.83 Ratings
Global Financial Support00 Ratings1.22 Ratings
Intercompany Accounting00 Ratings6.33 Ratings
Localizations00 Ratings1.22 Ratings
Customization
Comparison of Customization features of Product A and Product B
Customer Focus
-
Ratings
Dext Prepare (with Receipt Bank)
1.7
3 Ratings
122% below category average
Plug-ins00 Ratings1.73 Ratings
Best Alternatives
Customer FocusDext Prepare (with Receipt Bank)
Small Businesses
Shopify Plus
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Score 9.0 out of 10
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Score 9.0 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Customer FocusDext Prepare (with Receipt Bank)
Likelihood to Recommend
9.0
(1 ratings)
7.6
(10 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(1 ratings)
Usability
-
(0 ratings)
6.3
(6 ratings)
Support Rating
-
(0 ratings)
3.9
(7 ratings)
User Testimonials
Customer FocusDext Prepare (with Receipt Bank)
Likelihood to Recommend
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Read full review
Receipt Bank
It is great for accounting firms. Easy to add and administer client accounts. Easy to integrate with QuickBooks Online. Easy for clients to capture and submit receipts on the go. It is hard to use for manual data entry, and if your clients frequently have very long receipts the Dext Mobile app does not work well as it compresses the image to the point where it is completely illegible. It does not seem to be designed for business owners to use directly rather than using it through their accounting firm.
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Pros
Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Read full review
Receipt Bank
  • Receipt Bank does a stellar job of extracting information from photos of receipts and bills. I'd say 95% of the time the information pulled is correct, so very rarely do I have to correct an amount or date.
  • One feature I really enjoy is not only the syncing with Quickbooks Online, but the fact that it also pushes the image to Quickbooks Online as an attachment! This means that for every expense/bill processed through Receipt Bank, an image of it is available inside of the transaction inside of Quickbooks Online. This makes researching a breeze.
  • Receipt Bank makes it very simple for users to add documents to the platform. Each company receives a dedicated Receipt Bank email address, which they can email to and upload documents, or users can use the phone apps (which are really easy to use), or they can upload documents from their computer. Training our clients to use it really can't be any easier!
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Cons
Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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Receipt Bank
  • Receipt Bank Practice Platform has many great features. As they develop the platform I would like to see a rigorous review of all features so as not to add too many and overwhelm my team.
  • Having the flexibility to pick and choose from a suite of features and implement the ones that best suit my practice. A tailor made Receipt Bank Practice Platform. this would allow my practice to grow into the features rather than be overwhelmed by too many.
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Likelihood to Renew
Customer Focus, Inc.
No answers on this topic
Receipt Bank
Dext is the best way for us to manage our business expenses. Physical and PDF receipts/invoices will be around for a while, but the move to eInvoicing is very good and we look forward to Dext adding this feature
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Usability
Customer Focus, Inc.
No answers on this topic
Receipt Bank
Dext Prepare's usability is great, it has lots of functions and you can scan any type of document, including hard copy handwritten documents. It is not very accurate but it is handwritten!! Apart from it, you can use multiple functions like one page at a time, multiple, in bulk. You can send emails with multiple attachments and one of the greatest function is the mobile application capabilities.
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Support Rating
Customer Focus, Inc.
No answers on this topic
Receipt Bank
Never used the support function. I guess that means it’s easy to use and works well because I never had an issue in 3 years. Not sure if the support team is helpful.
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Alternatives Considered
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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Receipt Bank
Receipt Bank is superior to Wave in terms of its accuracy of reporting and allocating expenses. Even though there is a fee for Receipt Bank and Wave is free, the monthly fee for Receipt Bank is well worth the money, given the benefits
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Return on Investment
Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Read full review
Receipt Bank
  • Helps to keep data consistent and accurate
  • Saves time in processing invoices and receipts
  • Saves time in reconciliation in our accounting package
Read full review
ScreenShots

Dext Prepare (with Receipt Bank) Screenshots

Screenshot of Dext Prepare Inbox & Mobile app