2 Ratings
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Score 9 out of 100
164 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce Cloud works great for us, an ecommerce company. Any other company (of decent size) should consider Magento. They offer many features right out of the box and allow a ton of customization as well as easy integration with third party vendors. I could imagine that if you were a smaller company, Magento would likely be overkill for your online store.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.2
Magento Commerce, part of Adobe Commerce Cloud
7.3
Product catalog & listings
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
7.5
Product management
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
7.7
Bulk product upload
Customer Focus
10.0
Magento Commerce, part of Adobe Commerce Cloud
7.2
Branding
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
6.4
Mobile storefront
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
7.6
Product variations
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
7.7
Website integration
Customer Focus
10.0
Magento Commerce, part of Adobe Commerce Cloud
6.9
Visual customization
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
7.5
CMS
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
7.1

Online Shopping Cart

Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
5.9
Checkout user experience
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
6.2
Abandoned cart recovery
Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
5.7

eCommerce Marketing

Customer Focus
8.0
Magento Commerce, part of Adobe Commerce Cloud
6.2
Personalized recommendations
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
5.2
SEO
Customer Focus
7.0
Magento Commerce, part of Adobe Commerce Cloud
7.4
Promotions & discounts
Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
6.0

eCommerce Business Management

Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
7.5
Shipping
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
6.8
Custom functionality
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
7.8
Multi-site management
Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
8.1
Order processing
Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
7.4
Inventory management
Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
7.2

Online Payment System

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
6.9
eCommerce security
Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
6.9

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

  • Highly flexible with open source code make expanding capabilities and customizing experiences virtually limitless
  • Huge community of developers and extensions to solve problems and provide support
  • Great set of out of the box features that provide a foundation for a best in class web experience
Jeff McRitchie | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

  • The Magento admin is not as user-friendly has other e-commerce platforms, and this is why I never recommend it for smaller ecommerce stores.
  • You absolutely need a skilled developer to customize and extend Magento. A skilled developer can make Magento amazing, but if you're looking for a DIY website option, Magento will frustrate you.
  • Magento takes a lot of server resources, so you will not be able to run on it a shared hosting account. You will need a dedicated server for it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

Online Training

Customer Focus

No score
No answers yet
No answers on this topic

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

I wasn't involved in the purchase of Magento but I have used Shopify and Woo Commerce in the past and they are, in my opinion, far easier to use. You can get started very quickly and set up your store without the need of a dedicated developer. If I were involved in the purchasing process (even if to just give an opinion), I would have not recommended going this route and would have preferred to manage it all in-house with our more limited resources and getting an easier-to-use platform instead
Steffany Winkelmann | TrustRadius Reviewer

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

  • Magento has provided our primary platform for our eCommerce Business over the last four years. It has its limitations, but have been reliable. We have no immediate plans to move off of Magento.
  • If and when we decide to launch the 4th domain and intend to produce a more personalized or customizable user-experience, we may search for a platform that supports a wider variety of visual and custom options "out of the box".
Zach Shelley | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Magento Commerce, part of Adobe Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Magento Commerce, part of Adobe Commerce Cloud Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
7.5

Likelihood to Renew

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
9.8

Usability

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
9.0

Reliability and Availability

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
10.0

Performance

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
9.0

Support Rating

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
8.0

Online Training

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
8.0

Implementation Rating

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
8.0

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