7 Ratings
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Score 9.4 out of 100
217 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Customer Focus ranks higher in 4 feature sets: Online Storefront, Online Shopping Cart, eCommerce Marketing, eCommerce Business Management

Online Storefront

9.2

Customer Focus

92%
7.7

Adobe Commerce (Magento Commerce)

77%
Customer Focus ranks higher in 9/9 features

Product catalog & listings

9.0
90%
1 Rating
8.0
80%
31 Ratings

Product management

9.0
90%
1 Rating
7.8
78%
32 Ratings

Bulk product upload

10.0
100%
1 Rating
6.6
66%
27 Ratings

Branding

9.0
90%
1 Rating
8.4
84%
28 Ratings

Mobile storefront

9.0
90%
1 Rating
8.7
87%
30 Ratings

Product variations

9.0
90%
1 Rating
7.7
77%
30 Ratings

Website integration

10.0
100%
1 Rating
7.7
77%
30 Ratings

Visual customization

9.0
90%
1 Rating
7.3
73%
32 Ratings

CMS

9.0
90%
1 Rating
6.9
69%
31 Ratings

Online Shopping Cart

9.0

Customer Focus

90%
7.0

Adobe Commerce (Magento Commerce)

70%
Customer Focus ranks higher in 1/2 features

Checkout user experience

9.0
90%
1 Rating
7.2
72%
31 Ratings

Abandoned cart recovery

N/A
0 Ratings
6.8
68%
26 Ratings

eCommerce Marketing

8.0

Customer Focus

80%
6.6

Adobe Commerce (Magento Commerce)

66%
Customer Focus ranks higher in 2/3 features

Personalized recommendations

9.0
90%
1 Rating
5.8
58%
27 Ratings

SEO

7.0
70%
1 Rating
6.1
61%
27 Ratings

Promotions & discounts

N/A
0 Ratings
7.8
78%
30 Ratings

eCommerce Business Management

9.0

Customer Focus

90%
7.7

Adobe Commerce (Magento Commerce)

77%
Adobe Commerce (Magento Commerce) ranks higher in 3/5 features

Shipping

9.0
90%
1 Rating
7.3
73%
29 Ratings

Custom functionality

9.0
90%
1 Rating
6.3
63%
31 Ratings

Multi-site management

N/A
0 Ratings
8.7
87%
26 Ratings

Order processing

N/A
0 Ratings
8.6
86%
31 Ratings

Inventory management

N/A
0 Ratings
7.8
78%
31 Ratings

Online Payment System

Customer Focus

Feature Set Not Supported
N/A
9.2

Adobe Commerce (Magento Commerce)

92%
Adobe Commerce (Magento Commerce) ranks higher in 1/1 features

eCommerce security

N/A
0 Ratings
9.2
92%
31 Ratings

Attribute Ratings

  • Customer Focus is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Customer Focus

90%
1 Rating
7.5

Adobe Commerce (Magento Commerce)

75%
40 Ratings

Likelihood to Renew

Customer Focus

N/A
0 Ratings
9.8

Adobe Commerce (Magento Commerce)

98%
8 Ratings

Usability

Customer Focus

N/A
0 Ratings
9.0

Adobe Commerce (Magento Commerce)

90%
1 Rating

Availability

Customer Focus

N/A
0 Ratings
10.0

Adobe Commerce (Magento Commerce)

100%
4 Ratings

Performance

Customer Focus

N/A
0 Ratings
9.0

Adobe Commerce (Magento Commerce)

90%
2 Ratings

Support Rating

Customer Focus

N/A
0 Ratings
8.0

Adobe Commerce (Magento Commerce)

80%
2 Ratings

Online Training

Customer Focus

N/A
0 Ratings
8.0

Adobe Commerce (Magento Commerce)

80%
2 Ratings

Implementation Rating

Customer Focus

N/A
0 Ratings
8.0

Adobe Commerce (Magento Commerce)

80%
2 Ratings

Likelihood to Recommend

Customer Focus, Inc.

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Read full review

Adobe

Ultimately, if a company is looking for a solid industry-known E-Commerce system, Magento Commerce does exactly what it's intended to do. The headaches start when your company wants to start getting granular in customizations of the platform to meet specific business needs (which every company eventually has). This becomes a major issue down the road when trying to upgrade said customizations as the core software updates.
Read full review

Pros

Customer Focus, Inc.

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Read full review

Adobe

  • Magento Commerce Cloud allows us to develop our own custom solutions for problems that we need solved.
  • Magento Commerce Cloud can also be integrated with many of the third part vendors that we use. This has made many implementations go very smoothly and tends to be much quicker than developing our own custom solution.
  • There are many features available right out of the box. Many of them we have not implemented yet, but it is great to have them available to us when we are ready.
Read full review

Cons

Customer Focus, Inc.

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Read full review

Adobe

  • The platform is difficult to tune and can be slow. Even with expensive best in class hardware the platform performance can be an issue. Even with caching poor coding can lead to unacceptable performance and user experiences.
  • The total cost of ownership for the platform can be quite high as a great deal of technical expertise is required to modify, develop, troubleshoot and maintain the platform. The costs of initial development are only a down payment on what a Magento store will cost. For mid size companies with substantial web revenues this can be overcome for smaller businesses the total cost of ownership may be prohibitive.
  • Security of the platform can be an issue. Magento is often targeted by hackers and much of the security is the responsibility of the store owner.
Read full review

Pricing Details

Customer Focus

Starting Price

$0

Editions & Modules

Customer Focus editions and modules pricing
EditionModules
Standard$501
Ultimate$992

Footnotes

  1. # of stores and users
  2. # of stores and users

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required $249

Additional Details

Adobe Commerce (Magento Commerce)

Starting Price

Editions & Modules

Adobe Commerce (Magento Commerce) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Must contact sales team for pricing.

    Likelihood to Renew

    Customer Focus, Inc.

    No answers on this topic

    Adobe

    Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
    Payment or ERP systems.
    Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
    Read full review

    Usability

    Customer Focus, Inc.

    No answers on this topic

    Adobe

    Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
    Read full review

    Support Rating

    Customer Focus, Inc.

    No answers on this topic

    Adobe

    The technical service was impeccable. They were on point and were very knowledgeable.
    Read full review

    Online Training

    Customer Focus, Inc.

    No answers on this topic

    Adobe

    Great value for an flexible, open source platform.
    Read full review

    Alternatives Considered

    Customer Focus, Inc.

    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Read full review

    Adobe

    Magento scales much better than any of the other software when it comes to very large e-commerce websites. But all the other options are more user-friendly for smaller sites as there is a bit of a learning curve in learning to manage Magento. Customization is better along with WooCommerce and OpenCart as self-hosted solutions vs. BigCommerce and Shopify which are hosted. Magento should be the first choice for large, extensive e-commerce solutions,but for smaller stores, I would recommend the others first.
    Read full review

    Return on Investment

    Customer Focus, Inc.

    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Read full review

    Adobe

    • Magento definitely lets us get a return on our investment. Because we have developers who can customize Magento to our needs, we have been able to create a beautiful and effective website, run promotions, and serve up customized product display pages that are effective and beautifully branded.
    • Magento has also caused a lot of time to be invested in doing something that seems simple, but without a lot of knowledge, end up taking far more time than could otherwise be better-spent.
    • We have had to outsource some of our development work due to Magento being developer-focused rather than marketer/merchandiser-focused. I've used other website management software that is comparable to Magento's capabilities but is far easier to use, that even someone like me (with basic HTML/CSS skills) can customize the front-end without requiring a back-end developer to intervene.
    Read full review

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