5 Ratings
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Score 9.3 out of 100
188 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

Ultimately, if a company is looking for a solid industry-known E-Commerce system, Magento Commerce does exactly what it's intended to do. The headaches start when your company wants to start getting granular in customizations of the platform to meet specific business needs (which every company eventually has). This becomes a major issue down the road when trying to upgrade said customizations as the core software updates.
Jeff Montgomery | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Magento Commerce, part of Adobe Commerce Cloud
7.4
Product catalog & listings
Customer Focus
10.0
Magento Commerce, part of Adobe Commerce Cloud
7.7
Product management
Customer Focus
8.0
Magento Commerce, part of Adobe Commerce Cloud
7.8
Bulk product upload
Customer Focus
10.0
Magento Commerce, part of Adobe Commerce Cloud
6.6
Branding
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
8.1
Mobile storefront
Customer Focus
10.0
Magento Commerce, part of Adobe Commerce Cloud
8.9
Product variations
Customer Focus
10.0
Magento Commerce, part of Adobe Commerce Cloud
7.0
Website integration
Customer Focus
10.0
Magento Commerce, part of Adobe Commerce Cloud
6.9
Visual customization
Customer Focus
8.0
Magento Commerce, part of Adobe Commerce Cloud
7.3
CMS
Customer Focus
10.0
Magento Commerce, part of Adobe Commerce Cloud
6.3

Online Shopping Cart

Customer Focus
9.5
Magento Commerce, part of Adobe Commerce Cloud
6.8
Abandoned cart recovery
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
6.5
Checkout user experience
Customer Focus
10.0
Magento Commerce, part of Adobe Commerce Cloud
7.1

Online Payment System

Customer Focus
8.0
Magento Commerce, part of Adobe Commerce Cloud
8.8
eCommerce security
Customer Focus
8.0
Magento Commerce, part of Adobe Commerce Cloud
8.8

eCommerce Marketing

Customer Focus
9.7
Magento Commerce, part of Adobe Commerce Cloud
5.9
Promotions & discounts
Customer Focus
10.0
Magento Commerce, part of Adobe Commerce Cloud
6.9
Personalized recommendations
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
5.0
SEO
Customer Focus
10.0
Magento Commerce, part of Adobe Commerce Cloud
5.9

eCommerce Business Management

Customer Focus
9.2
Magento Commerce, part of Adobe Commerce Cloud
7.3
Multi-site management
Customer Focus
8.0
Magento Commerce, part of Adobe Commerce Cloud
8.1
Order processing
Customer Focus
10.0
Magento Commerce, part of Adobe Commerce Cloud
7.9
Inventory management
Customer Focus
10.0
Magento Commerce, part of Adobe Commerce Cloud
7.4
Shipping
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
7.2
Custom functionality
Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
5.8

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

  • Magento Commerce Cloud allows us to develop our own custom solutions for problems that we need solved.
  • Magento Commerce Cloud can also be integrated with many of the third part vendors that we use. This has made many implementations go very smoothly and tends to be much quicker than developing our own custom solution.
  • There are many features available right out of the box. Many of them we have not implemented yet, but it is great to have them available to us when we are ready.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

  • The platform is difficult to tune and can be slow. Even with expensive best in class hardware the platform performance can be an issue. Even with caching poor coding can lead to unacceptable performance and user experiences.
  • The total cost of ownership for the platform can be quite high as a great deal of technical expertise is required to modify, develop, troubleshoot and maintain the platform. The costs of initial development are only a down payment on what a Magento store will cost. For mid size companies with substantial web revenues this can be overcome for smaller businesses the total cost of ownership may be prohibitive.
  • Security of the platform can be an issue. Magento is often targeted by hackers and much of the security is the responsibility of the store owner.
Jeff McRitchie | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.8
Based on 8 answers
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Christian Kern | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 9.0
Based on 1 answer
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Anonymous | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
The technical service was impeccable. They were on point and were very knowledgeable.
Anonymous | TrustRadius Reviewer

Online Training

Customer Focus

No score
No answers yet
No answers on this topic

Magento Commerce, part of Adobe Commerce Cloud

Magento Commerce, part of Adobe Commerce Cloud 8.0
Based on 2 answers
Great value for an flexible, open source platform.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

Magento scales much better than any of the other software when it comes to very large e-commerce websites. But all the other options are more user-friendly for smaller sites as there is a bit of a learning curve in learning to manage Magento. Customization is better along with WooCommerce and OpenCart as self-hosted solutions vs. BigCommerce and Shopify which are hosted. Magento should be the first choice for large, extensive e-commerce solutions,but for smaller stores, I would recommend the others first.
Anonymous | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Magento Commerce, part of Adobe Commerce Cloud

  • Magento definitely lets us get a return on our investment. Because we have developers who can customize Magento to our needs, we have been able to create a beautiful and effective website, run promotions, and serve up customized product display pages that are effective and beautifully branded.
  • Magento has also caused a lot of time to be invested in doing something that seems simple, but without a lot of knowledge, end up taking far more time than could otherwise be better-spent.
  • We have had to outsource some of our development work due to Magento being developer-focused rather than marketer/merchandiser-focused. I've used other website management software that is comparable to Magento's capabilities but is far easier to use, that even someone like me (with basic HTML/CSS skills) can customize the front-end without requiring a back-end developer to intervene.
Steffany Winkelmann | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Magento Commerce, part of Adobe Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Magento Commerce, part of Adobe Commerce Cloud Editions & Modules

Additional Pricing Details
Must contact sales team for pricing.

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Magento Commerce, part of Adobe Commerce Cloud
7.6

Likelihood to Renew

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
9.8

Usability

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
9.0

Reliability and Availability

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
10.0

Performance

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
9.0

Support Rating

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
8.0

Online Training

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
8.0

Implementation Rating

Customer Focus
Magento Commerce, part of Adobe Commerce Cloud
8.0

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