4 Ratings
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Score 9.3 out of 100
38 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Episerver Digital Commerce may be a good fit for you if you do not have your own development team, do not need any custom development, and the out-of-the-box experience takes care of all your business needs.If you need significant custom development and value testable, discoverable software, then Episerver Digital Commerce will not be a good fit for your organization.
Tim Hardy | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
4.9
Product catalog & listings
Customer Focus
10.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
4.4
Product management
Customer Focus
8.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
3.6
Bulk product upload
Customer Focus
10.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
3.2
Branding
Customer Focus
9.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.1
Mobile storefront
Customer Focus
10.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.2
Product variations
Customer Focus
10.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.4
Website integration
Customer Focus
10.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
4.0
Visual customization
Customer Focus
8.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
5.5
CMS
Customer Focus
10.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
5.1

Online Shopping Cart

Customer Focus
9.5
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.6
Abandoned cart recovery
Customer Focus
9.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.9
Checkout user experience
Customer Focus
10.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.4

Online Payment System

Customer Focus
8.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.7
eCommerce security
Customer Focus
8.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.7

eCommerce Marketing

Customer Focus
9.7
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.3
Promotions & discounts
Customer Focus
10.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.5
Personalized recommendations
Customer Focus
9.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
5.1
SEO
Customer Focus
10.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.3

eCommerce Business Management

Customer Focus
9.2
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
5.1
Multi-site management
Customer Focus
8.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
6.8
Order processing
Customer Focus
10.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
5.1
Inventory management
Customer Focus
10.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
5.3
Shipping
Customer Focus
9.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
3.8
Custom functionality
Customer Focus
9.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
4.5

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

  • Web content management -- the interface is drag and drop and makes it very easy for business users to create product pages.
  • In site search with Episerver Find -- it is easy to promote attributes and make quick tweaks to fine-tune results.
  • Integrate with other systems -- we have integrated with our ERP, our product information management system, our digital asset management system and our marketing automation system to take advantage of investments we have already made in content and customer data.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

  • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
  • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
  • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud) 4.6
Based on 2 answers
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Nadia Lotter | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud) 4.5
Based on 1 answer
The CMS has clearly had time to evolve as a tool but the digital commerce aspect is outdated and needs to be reviewed as it is not intuitive to the admins using it.
Nadia Lotter | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud) 8.2
Based on 2 answers
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud) 2.7
Based on 2 answers
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

Just depends on the use case. Some clients are more heavily weighted towards a marketing CMS and don't need a ton of complex technical functions of their eCommerce platform. For these we recommend Episerver.
Jared Wooden | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

  • Our rocky implementation was very costly to our organization
  • The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations
  • The difficult database schema has cost us a great deal of development time for maintenance and new feature development
Tim Hardy | TrustRadius Reviewer

Screenshots

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Optimizely Commerce Cloud (formerly Episerver Commerce Cloud) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
7.1

Likelihood to Renew

Customer Focus
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
4.6

Usability

Customer Focus
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
4.5

Support Rating

Customer Focus
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
8.2

Implementation Rating

Customer Focus
Optimizely Commerce Cloud (formerly Episerver Commerce Cloud)
2.7

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