What users are saying about
7 Ratings
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Score 9.4 out of 100
47 Ratings
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Score 6.4 out of 100

Feature Set Ratings

  • Customer Focus ranks higher in 4 feature sets: Online Storefront, Online Shopping Cart, eCommerce Marketing, eCommerce Business Management

Online Storefront

9.2

Customer Focus

92%
7.2

Optimizely Commerce Cloud

72%
Customer Focus ranks higher in 9/9 features

Product catalog & listings

9.0
90%
1 Rating
7.0
70%
25 Ratings

Product management

9.0
90%
1 Rating
5.7
57%
25 Ratings

Bulk product upload

10.0
100%
1 Rating
7.5
75%
21 Ratings

Branding

9.0
90%
1 Rating
7.0
70%
23 Ratings

Mobile storefront

9.0
90%
1 Rating
7.1
71%
20 Ratings

Product variations

9.0
90%
1 Rating
7.2
72%
21 Ratings

Website integration

10.0
100%
1 Rating
7.6
76%
24 Ratings

Visual customization

9.0
90%
1 Rating
7.4
74%
23 Ratings

CMS

9.0
90%
1 Rating
8.4
84%
25 Ratings

Online Shopping Cart

9.0

Customer Focus

90%
7.1

Optimizely Commerce Cloud

71%
Customer Focus ranks higher in 1/2 features

Checkout user experience

9.0
90%
1 Rating
7.3
73%
19 Ratings

Abandoned cart recovery

N/A
0 Ratings
6.9
69%
15 Ratings

eCommerce Marketing

8.0

Customer Focus

80%
6.6

Optimizely Commerce Cloud

66%
Customer Focus ranks higher in 2/3 features

Personalized recommendations

9.0
90%
1 Rating
6.8
68%
21 Ratings

SEO

7.0
70%
1 Rating
6.6
66%
21 Ratings

Promotions & discounts

N/A
0 Ratings
6.4
64%
21 Ratings

eCommerce Business Management

9.0

Customer Focus

90%
7.4

Optimizely Commerce Cloud

74%
Optimizely Commerce Cloud ranks higher in 3/5 features

Shipping

9.0
90%
1 Rating
7.5
75%
16 Ratings

Custom functionality

9.0
90%
1 Rating
6.6
66%
23 Ratings

Multi-site management

N/A
0 Ratings
7.2
72%
20 Ratings

Order processing

N/A
0 Ratings
7.9
79%
19 Ratings

Inventory management

N/A
0 Ratings
7.8
78%
15 Ratings

Online Payment System

Customer Focus

Feature Set Not Supported
N/A
8.0

Optimizely Commerce Cloud

80%
Optimizely Commerce Cloud ranks higher in 1/1 features

eCommerce security

N/A
0 Ratings
8.0
80%
17 Ratings

Attribute Ratings

  • Customer Focus is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Customer Focus

90%
1 Rating
7.4

Optimizely Commerce Cloud

74%
26 Ratings

Likelihood to Renew

Customer Focus

N/A
0 Ratings
4.6

Optimizely Commerce Cloud

46%
2 Ratings

Usability

Customer Focus

N/A
0 Ratings
6.8

Optimizely Commerce Cloud

68%
7 Ratings

Support Rating

Customer Focus

N/A
0 Ratings
8.2

Optimizely Commerce Cloud

82%
2 Ratings

Implementation Rating

Customer Focus

N/A
0 Ratings
2.7

Optimizely Commerce Cloud

27%
2 Ratings

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

Optimizely Commerce Cloud

Our experience may be unique because we opted for an Epi core team to implement our website/console set-up and connection to our PIM and ERP. The experience may have been different with a 3rd party or it may not have. That said, we have been live with our primary website for almost 2 years and I still do not consider it was ever "done". We have been going back and forth on functionality issues and bugs since launch. I have low confidence that changes made the previous day will 100% be online the next - so my team rechecks the work they did the previous day to ensure everything is online. The addition of a second channel and enhancement requests have compounded the issues. I feel this product would work fine with singular or less complex market SKU offerings.
Anonymous | TrustRadius Reviewer

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Optimizely Commerce Cloud

  • Episerver has a robust discount engine. This engine, combined with "visitor groups" allow our marketing department to categorize customers and offer a variety of discounts to targeted customers at specific times.
  • Episerver has a full-featured, storefront experience that can handle everything you might want for an e-commerce website.
  • Episerver offers A/B testing that can be helpful for trying out new content ideas and tracking the results.
Tim Hardy | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

Optimizely Commerce Cloud

  • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
  • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
  • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
Anonymous | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Starting Price

$50 # of stores and users

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Optimizely Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Optimizely Commerce Cloud Editions & Modules

Additional Pricing Details

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

Optimizely Commerce Cloud

Optimizely Commerce Cloud 4.6
Based on 2 answers
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Nadia Lotter | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Optimizely Commerce Cloud

Optimizely Commerce Cloud 6.8
Based on 7 answers
The administrative interface is largely intuitive and relatively easy to use. The complexity of business needs and ability to customize can affect this (i.e. you have to set up and develop with the user in mind), but the basic structure is largely solid. There are some areas of redundancy (such as Commerce Manager overlapping with other administrative areas) that can sometimes cause confusion or offer some functions in one place, whereas other related functions are managed on a completely different page.
Anonymous | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Optimizely Commerce Cloud

Optimizely Commerce Cloud 8.2
Based on 2 answers
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

Optimizely Commerce Cloud

Optimizely Commerce Cloud 2.7
Based on 2 answers
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Optimizely Commerce Cloud

Optimizely Commerce Cloud offers a very wide range of features for admin users. There is less a need for an IT specialist or programmer to be involved when changes need to be made.
Anonymous | TrustRadius Reviewer

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

Optimizely Commerce Cloud

  • Positive: We have a usable website - better than what we had before and we are seeing a constant increase in adoption.
  • Positive: Counter associates are using the website to help customers.
  • Negative: Too much time being spent QCing previous work.
Anonymous | TrustRadius Reviewer

Screenshots

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