7 Ratings
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Score 9.4 out of 100
59 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Customer Focus ranks higher in 3 feature sets: Online Storefront, Online Shopping Cart, eCommerce Business Management
  • Oracle CX Commerce ranks higher in 1 feature set: eCommerce Marketing

Online Storefront

9.2

Customer Focus

92%
8.8

Oracle CX Commerce

88%
Customer Focus ranks higher in 7/9 features

Product catalog & listings

9.0
90%
1 Rating
8.8
88%
19 Ratings

Product management

9.0
90%
1 Rating
8.9
89%
19 Ratings

Bulk product upload

10.0
100%
1 Rating
8.4
84%
18 Ratings

Branding

9.0
90%
1 Rating
8.3
83%
17 Ratings

Mobile storefront

9.0
90%
1 Rating
9.0
90%
17 Ratings

Product variations

9.0
90%
1 Rating
8.6
86%
19 Ratings

Website integration

10.0
100%
1 Rating
8.9
89%
19 Ratings

Visual customization

9.0
90%
1 Rating
9.1
91%
19 Ratings

CMS

9.0
90%
1 Rating
9.2
92%
16 Ratings

Online Shopping Cart

9.0

Customer Focus

90%
8.7

Oracle CX Commerce

87%
Customer Focus ranks higher in 1/2 features

Checkout user experience

9.0
90%
1 Rating
8.9
89%
19 Ratings

Abandoned cart recovery

N/A
0 Ratings
8.5
85%
17 Ratings

eCommerce Marketing

8.0

Customer Focus

80%
8.9

Oracle CX Commerce

89%
Oracle CX Commerce ranks higher in 3/3 features

Personalized recommendations

9.0
90%
1 Rating
9.1
91%
18 Ratings

SEO

7.0
70%
1 Rating
9.1
91%
19 Ratings

Promotions & discounts

N/A
0 Ratings
8.7
87%
18 Ratings

eCommerce Business Management

9.0

Customer Focus

90%
8.9

Oracle CX Commerce

89%
Oracle CX Commerce ranks higher in 5/5 features

Shipping

9.0
90%
1 Rating
9.3
93%
16 Ratings

Custom functionality

9.0
90%
1 Rating
9.2
92%
17 Ratings

Multi-site management

N/A
0 Ratings
8.6
86%
15 Ratings

Order processing

N/A
0 Ratings
8.7
87%
17 Ratings

Inventory management

N/A
0 Ratings
8.7
87%
17 Ratings

Online Payment System

Customer Focus

Feature Set Not Supported
N/A
8.9

Oracle CX Commerce

89%
Oracle CX Commerce ranks higher in 1/1 features

eCommerce security

N/A
0 Ratings
8.9
89%
18 Ratings

Attribute Ratings

  • Customer Focus is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Customer Focus

90%
1 Rating
8.8

Oracle CX Commerce

88%
19 Ratings

Likelihood to Renew

Customer Focus

N/A
0 Ratings
9.1

Oracle CX Commerce

91%
1 Rating

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

Oracle CX Commerce

Oracle CX Commerce (formerly Oracle Commerce Cloud) is very well suited for B2B commerce transactions. The wonderful thing about this software is its ability to regularly update on an automatic basis, and keep up with upgrades. Oracle CX Commerce provides my organization with greater flexibility and quick integration processes. I would recommend this to any organization trying to set up their own storefront.
Anonymous | TrustRadius Reviewer

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Oracle CX Commerce

  • It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed.
  • It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment.
  • Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

Oracle CX Commerce

  • Customer experience - Oracle CX is already a leader and I bet they'll make it even better surpassing all expectations.
  • They've [been] the best eCommerce model solution for any kind of business at least for book publishing and logistics management - thus can't complain here either.
Anonymous | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Starting Price

$50 # of stores and users

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Oracle CX Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Oracle CX Commerce Editions & Modules

Additional Pricing Details
Contact sales team for pricing

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

Oracle CX Commerce

Oracle CX Commerce 9.1
Based on 1 answer
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
Felicia DiSano | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Oracle CX Commerce

The upgrade cycle of OCC and the subscription model ensure we are always on the latest and greatest version of the platform. The responsive design makes it easier for small departments to provide an optimum mobile experience. The stability of the platform is far superior to our on-prem solution.
Russell Glitman | TrustRadius Reviewer

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

Oracle CX Commerce

  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Joseph R. Sweeney | TrustRadius Reviewer

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