5 Ratings
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Score 9.2 out of 100
51 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Oracle CX Commerce (formerly Oracle Commerce Cloud)

As a techno functional person, one thing I can say is that their usage of APIs make the platform so innovative and solely based on some of the APIs it has evolved much faster than its competitors. It has suited most of its users who are buyers of client products and services just because of personalized experiences across all channels, thus amazing the buyers and bagging their mind shares. The Oracle CX Commerce platform has boosted subscription footfall and is a blessing with its flexibility and all roundedness.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.9
Product catalog & listings
Customer Focus
10.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.8
Product management
Customer Focus
8.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.8
Bulk product upload
Customer Focus
10.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.4
Branding
Customer Focus
9.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.0
Mobile storefront
Customer Focus
10.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.1
Product variations
Customer Focus
10.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.8
Website integration
Customer Focus
10.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.2
Visual customization
Customer Focus
8.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
CMS
Customer Focus
10.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.8

Online Shopping Cart

Customer Focus
9.5
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.2
Abandoned cart recovery
Customer Focus
9.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
Checkout user experience
Customer Focus
10.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6

Online Payment System

Customer Focus
8.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
eCommerce security
Customer Focus
8.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6

eCommerce Marketing

Customer Focus
9.7
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.4
Promotions & discounts
Customer Focus
10.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Personalized recommendations
Customer Focus
9.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.8
SEO
Customer Focus
10.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3

eCommerce Business Management

Customer Focus
9.2
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.8
Multi-site management
Customer Focus
8.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.4
Order processing
Customer Focus
10.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.4
Inventory management
Customer Focus
10.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.8
Shipping
Customer Focus
9.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.4
Custom functionality
Customer Focus
9.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.8

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed.
  • It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment.
  • Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • Integration with other Oracle web products, particularly Responsys. The more we can leverage our red apps together the better.
  • Development of new services, such as Experiments and AI Apps, requires extensive trouble shooting by the customer. We can spend months working with Oracle to get these services to work correctly. On the plus side, Oracle is clearly committed to solving the issues we find and works aggressively to resolve problems.
  • Upgrades to the application always seem to require a patch or two. This frequently extends the upgrade schedule, effecting our implementation plans and our own site enhancement schedule.
Russell Glitman | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

Oracle CX Commerce (formerly Oracle Commerce Cloud)

Oracle CX Commerce (formerly Oracle Commerce Cloud) 9.1
Based on 1 answer
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
Felicia DiSano | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Oracle CX Commerce (formerly Oracle Commerce Cloud)

OCC is PCI compliant which is very important for customers. Magento had problems regarding this in the past. Furthermore, Oracle Cloud Datacenter is PCI compliant, so there is no need to do an audit by the Oracle customer. Oracle's CX Suite offers more functionalities to provide a full and rich user experience.
Heiko Mock | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Joseph R. Sweeney | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Oracle CX Commerce (formerly Oracle Commerce Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Commerce (formerly Oracle Commerce Cloud) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.3

Likelihood to Renew

Customer Focus
Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.1

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