What users are saying about
4 Ratings
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Score 9.3 out of 100
41 Ratings
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Score 8 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Sage Business Cloud Accounting

The program is appropriate for use in all business types - especially if the business has many different branches located in different parts of the country/world. The fact that invoicing can be done from a mobile device by use of the friendly Sage One app also makes it easy to quickly conclude a sales transaction by issuing an invoice at the client office - shortens time, leaving more time for business.
Francis Pratt | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Sage Business Cloud Accounting
Product catalog & listings
Customer Focus
10.0
Sage Business Cloud Accounting
Product management
Customer Focus
8.0
Sage Business Cloud Accounting
Bulk product upload
Customer Focus
10.0
Sage Business Cloud Accounting
Branding
Customer Focus
9.0
Sage Business Cloud Accounting
Mobile storefront
Customer Focus
10.0
Sage Business Cloud Accounting
Product variations
Customer Focus
10.0
Sage Business Cloud Accounting
Website integration
Customer Focus
10.0
Sage Business Cloud Accounting
Visual customization
Customer Focus
8.0
Sage Business Cloud Accounting
CMS
Customer Focus
10.0
Sage Business Cloud Accounting

Online Shopping Cart

Customer Focus
9.5
Sage Business Cloud Accounting
Abandoned cart recovery
Customer Focus
9.0
Sage Business Cloud Accounting
Checkout user experience
Customer Focus
10.0
Sage Business Cloud Accounting

Online Payment System

Customer Focus
8.0
Sage Business Cloud Accounting
eCommerce security
Customer Focus
8.0
Sage Business Cloud Accounting

eCommerce Marketing

Customer Focus
9.7
Sage Business Cloud Accounting
Promotions & discounts
Customer Focus
10.0
Sage Business Cloud Accounting
Personalized recommendations
Customer Focus
9.0
Sage Business Cloud Accounting
SEO
Customer Focus
10.0
Sage Business Cloud Accounting

eCommerce Business Management

Customer Focus
9.2
Sage Business Cloud Accounting
Multi-site management
Customer Focus
8.0
Sage Business Cloud Accounting
Order processing
Customer Focus
10.0
Sage Business Cloud Accounting
Inventory management
Customer Focus
10.0
Sage Business Cloud Accounting
Shipping
Customer Focus
9.0
Sage Business Cloud Accounting
Custom functionality
Customer Focus
9.0
Sage Business Cloud Accounting

Payroll Management

Customer Focus
Sage Business Cloud Accounting
8.7
Pay calculation
Customer Focus
Sage Business Cloud Accounting
9.0
Benefit plan administration
Customer Focus
Sage Business Cloud Accounting
8.5
Direct deposit files
Customer Focus
Sage Business Cloud Accounting
8.5
Salary revision and increment management
Customer Focus
Sage Business Cloud Accounting
8.5
Reimbursement management
Customer Focus
Sage Business Cloud Accounting
9.0

Customization

Customer Focus
Sage Business Cloud Accounting
5.9
API for custom integration
Customer Focus
Sage Business Cloud Accounting
5.8
Plug-ins
Customer Focus
Sage Business Cloud Accounting
6.0

Security

Customer Focus
Sage Business Cloud Accounting
8.6
Single sign-on capability
Customer Focus
Sage Business Cloud Accounting
8.9
Role-based user permissions
Customer Focus
Sage Business Cloud Accounting
8.3

Reporting & Analytics

Customer Focus
Sage Business Cloud Accounting
7.5
Dashboards
Customer Focus
Sage Business Cloud Accounting
6.9
Standard reports
Customer Focus
Sage Business Cloud Accounting
7.3
Custom reports
Customer Focus
Sage Business Cloud Accounting
8.4

General Ledger and Configurable Accounting

Customer Focus
Sage Business Cloud Accounting
7.6
Accounts payable
Customer Focus
Sage Business Cloud Accounting
8.2
Accounts receivable
Customer Focus
Sage Business Cloud Accounting
8.2
Cash management
Customer Focus
Sage Business Cloud Accounting
8.0
Bank reconciliation
Customer Focus
Sage Business Cloud Accounting
8.4
Expense management
Customer Focus
Sage Business Cloud Accounting
7.6
Time tracking
Customer Focus
Sage Business Cloud Accounting
6.3
Fixed asset management
Customer Focus
Sage Business Cloud Accounting
5.5
Multi-currency support
Customer Focus
Sage Business Cloud Accounting
9.3
Multi-division support
Customer Focus
Sage Business Cloud Accounting
7.7
Regulations compliance
Customer Focus
Sage Business Cloud Accounting
8.4
Electronic tax filing
Customer Focus
Sage Business Cloud Accounting
6.4
Self-service portal
Customer Focus
Sage Business Cloud Accounting
7.0
Global Financial Support
Customer Focus
Sage Business Cloud Accounting
8.1
Primary and Secondary Ledgers
Customer Focus
Sage Business Cloud Accounting
7.0
Intercompany Accounting
Customer Focus
Sage Business Cloud Accounting
7.5
Localizations
Customer Focus
Sage Business Cloud Accounting
6.8
Journals and Reconciliations
Customer Focus
Sage Business Cloud Accounting
6.9
Enterprise Accounting
Customer Focus
Sage Business Cloud Accounting
8.3
Configurable Accounting
Customer Focus
Sage Business Cloud Accounting
7.4
Centralized Rules Framework
Customer Focus
Sage Business Cloud Accounting
8.5
Standardized Processes
Customer Focus
Sage Business Cloud Accounting
7.7

Inventory Management

Customer Focus
Sage Business Cloud Accounting
7.0
Inventory tracking
Customer Focus
Sage Business Cloud Accounting
7.8
Automatic reordering
Customer Focus
Sage Business Cloud Accounting
6.4
Location management
Customer Focus
Sage Business Cloud Accounting
6.4
Manufacturing module
Customer Focus
Sage Business Cloud Accounting
7.5

Order Management

Customer Focus
Sage Business Cloud Accounting
7.4
Pricing
Customer Focus
Sage Business Cloud Accounting
6.9
Order entry
Customer Focus
Sage Business Cloud Accounting
7.2
Credit card processing
Customer Focus
Sage Business Cloud Accounting
7.5
Cost of goods sold
Customer Focus
Sage Business Cloud Accounting
7.2
Order Orchestration
Customer Focus
Sage Business Cloud Accounting
7.5
End-to-end order visibility
Customer Focus
Sage Business Cloud Accounting
7.5
Order exception Resolution
Customer Focus
Sage Business Cloud Accounting
7.8

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Sage Business Cloud Accounting

  • The ability to log in to your accounting data anywhere you have internet. No sending backups to your accountant, no more trying to recover lost data, or having to log in to a server. This cloud hosted solution gives you a lot more freedom and flexibility as I can log in to it from any computer, or mobile device.
  • The ability to send professional invoices or quotes to my customers while still at their location. Also the ability to easily track my receivables and stay on top of them as they are always right at my fingertips.
  • Project tracking is a great feature. With this module you can send tasks associated with a project to your team without giving them access to your financial information. They can report to you where they are at on the project to help you stay on track. You can track the revenue and expenses associated with this project to make sure you are making a profit.
  • Bank integration brings in all the transactions and easily lets you allocate to the appropriate revenue and expense account or match to sales invoices or purchase invoices saving you time in data entry.
  • Sage One integrates with Sage Payment solutions or Paypal. By giving your customers more options to pay helping you stay on top of your receivables.
  • I love how it imports into the Sage 50 Accounting software for those customers who still need the features and functionality of the desktop software.
  • Just released the integration between Sage 50 and Sage One just got easier. The previous versions of Sage One and Sage 50 had the ability to download customer transactions from Sage One including invoicing, other income, bills, expenses, bank transfers and general journal entries to your Sage 50 accounting software.
  • With the latest update for Sage 50 you can now automatically upload and map your Sage 50 customer records, vendors, accounts, inventory items, and tax codes to Sage One for a quick, easy setup and perfect record match every time. This makes things so much easier when setting up new customers in Sage One
  • Now that important client information flows both ways, you can set up a new client in Sage One in minutes by accessing your Sage One connection wizard (under “file tab” in Sage 50 Accountants Edition) For the customers, vendors and accounts and products and services.
  • The other information such as Sales invoices and other income, Bills and other expenses, Bank Transfers, general journal entries flow from Sage One to Sage 50.
Debrah Burleigh CPB | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Sage Business Cloud Accounting

  • Fixed assets needs some serious work. I don't even think the fixed assets module is native to Sage, they're all 3rd party bolt ons
  • Reporting could also be improved. We don't currently subscribe to custom reporting which is an additional add on, but the standard report writer is very difficult to use
Anonymous | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Sage Business Cloud Accounting

Sage Business Cloud Accounting 9.0
Based on 4 answers
It is very easy to use for all age groups and for nontech people. You can use for all the accounting task - AP, AR, Bank Reconciliation, Cash Management, Journal entries, and preparing financial reports and comparing yearly data. My experience with the usability of this software is very good. Easy to use all the features
Anonymous | TrustRadius Reviewer

Performance

Customer Focus

No score
No answers yet
No answers on this topic

Sage Business Cloud Accounting

Sage Business Cloud Accounting 9.1
Based on 1 answer
The product continues to improve and very excited about the new release coming soon.
Debrah Burleigh CPB | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Sage Business Cloud Accounting

Sage Business Cloud Accounting 8.3
Based on 4 answers
Sage Business Cloud Accounting support team responds to user queries very proactively. Most queries can be resolved by reading the FAQ section while for others, the team is very supportive. I really like the professionalism shown by the support team particularly when the user and the service provider belong to different nationalities. The Online Training is very helpful in understanding all the features of the software and greatly reduces subsequent efforts in troubleshooting.
Anonymous | TrustRadius Reviewer

Online Training

Customer Focus

No score
No answers yet
No answers on this topic

Sage Business Cloud Accounting

Sage Business Cloud Accounting 8.2
Based on 1 answer
I find the online training was very informative and they answered all my questions. I am also certified in Sage One and provided online training in the program which I have set up several people on and they love how it keeps them organized.
Debrah Burleigh CPB | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Sage Business Cloud Accounting

I have used Wave Accounting, and while it is an excellent cloud accounting software, it doesn't allow us to work collaboratively with our customers. They both allow me to sign in and work with our clients books within the program, but Wave doesn't integrate into Sage 50 which is a must for clients that I know want to continue to grow.
Jaime Rein | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Sage Business Cloud Accounting

  • Ability to add-on: Positive ROI can be achieved by building you own customized solution by adding on partner apps. Such apps extend the functionality of the product to accommodate certain business requirements.
  • Product is slower than competitors: Negative ROI as product seems to be comparatively slower than competitors when holding other variables constant (ie. browser version, Internet connection speed, etc.) In a busy accounting cycle, this can have a substantial impact. Also, back buttons don't allow for retaining same screen input data.
  • Reports functionality strong: Positive ROI due to ability to view data in many dimensions/formats.
  • Ability to connect financial accounts: Positive ROI as data from financial accounts automatically brought into the accounts where it can approved for posting, thus eliminating manual entry.
Laurence Sarner | TrustRadius Reviewer

Screenshots

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Sage Business Cloud Accounting

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sage Business Cloud Accounting Editions & Modules

Edition
Sage One Accounting Free$01
Sage One Accounting Premium$52
  1. Per User per Month
  2. Per Month [Unlimited Users]
Additional Pricing Details
Versions and pricing listed are for US products. Versions available and pricing may vary by country.

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Sage Business Cloud Accounting
8.2

Usability

Customer Focus
Sage Business Cloud Accounting
9.0

Performance

Customer Focus
Sage Business Cloud Accounting
9.1

Support Rating

Customer Focus
Sage Business Cloud Accounting
8.3

Online Training

Customer Focus
Sage Business Cloud Accounting
8.2

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