What users are saying about
7 Ratings
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Score 9.4 out of 100
333 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Customer Focus ranks higher in 3 feature sets: Online Storefront, Online Shopping Cart, eCommerce Business Management
  • Salesforce Commerce Cloud ranks higher in 1 feature set: eCommerce Marketing

Online Storefront

9.2

Customer Focus

92%
7.6

Salesforce Commerce Cloud

76%
Customer Focus ranks higher in 9/9 features

Product catalog & listings

9.0
90%
1 Rating
7.8
78%
29 Ratings

Product management

9.0
90%
1 Rating
7.8
78%
29 Ratings

Bulk product upload

10.0
100%
1 Rating
7.6
76%
29 Ratings

Branding

9.0
90%
1 Rating
7.7
77%
28 Ratings

Mobile storefront

9.0
90%
1 Rating
7.9
79%
27 Ratings

Product variations

9.0
90%
1 Rating
7.9
79%
30 Ratings

Website integration

10.0
100%
1 Rating
7.7
77%
30 Ratings

Visual customization

9.0
90%
1 Rating
6.6
66%
30 Ratings

CMS

9.0
90%
1 Rating
7.0
70%
27 Ratings

Online Shopping Cart

9.0

Customer Focus

90%
7.5

Salesforce Commerce Cloud

75%
Customer Focus ranks higher in 1/2 features

Checkout user experience

9.0
90%
1 Rating
8.1
81%
27 Ratings

Abandoned cart recovery

N/A
0 Ratings
6.8
68%
23 Ratings

eCommerce Marketing

8.0

Customer Focus

80%
8.2

Salesforce Commerce Cloud

82%
Salesforce Commerce Cloud ranks higher in 2/3 features

Personalized recommendations

9.0
90%
1 Rating
8.1
81%
28 Ratings

SEO

7.0
70%
1 Rating
8.4
84%
25 Ratings

Promotions & discounts

N/A
0 Ratings
8.3
83%
26 Ratings

eCommerce Business Management

9.0

Customer Focus

90%
7.6

Salesforce Commerce Cloud

76%
Salesforce Commerce Cloud ranks higher in 3/5 features

Shipping

9.0
90%
1 Rating
7.5
75%
23 Ratings

Custom functionality

9.0
90%
1 Rating
6.5
65%
29 Ratings

Multi-site management

N/A
0 Ratings
8.5
85%
26 Ratings

Order processing

N/A
0 Ratings
7.7
77%
27 Ratings

Inventory management

N/A
0 Ratings
7.9
79%
25 Ratings

Online Payment System

Customer Focus

Feature Set Not Supported
N/A
8.7

Salesforce Commerce Cloud

87%
Salesforce Commerce Cloud ranks higher in 1/1 features

eCommerce security

N/A
0 Ratings
8.7
87%
25 Ratings

Attribute Ratings

  • Customer Focus is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Customer Focus

90%
1 Rating
7.2

Salesforce Commerce Cloud

72%
42 Ratings

Likelihood to Renew

Customer Focus

N/A
0 Ratings
7.8

Salesforce Commerce Cloud

78%
10 Ratings

Usability

Customer Focus

N/A
0 Ratings
8.0

Salesforce Commerce Cloud

80%
2 Ratings

Availability

Customer Focus

N/A
0 Ratings
8.0

Salesforce Commerce Cloud

80%
2 Ratings

Performance

Customer Focus

N/A
0 Ratings
9.0

Salesforce Commerce Cloud

90%
2 Ratings

Support Rating

Customer Focus

N/A
0 Ratings
9.0

Salesforce Commerce Cloud

90%
6 Ratings

In-Person Training

Customer Focus

N/A
0 Ratings
8.0

Salesforce Commerce Cloud

80%
1 Rating

Implementation Rating

Customer Focus

N/A
0 Ratings
8.0

Salesforce Commerce Cloud

80%
4 Ratings

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
Natasha Sandhu | TrustRadius Reviewer

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Starting Price

$50 # of stores and users

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$4 per month

Salesforce Commerce Cloud Editions & Modules

Additional Pricing Details
B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Customer Focus

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

Customer Focus

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Salesforce Commerce Cloud

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Anonymous | TrustRadius Reviewer

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

Salesforce Commerce Cloud

  • We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
  • [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
  • The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
Kurt Johansen | TrustRadius Reviewer

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