What users are saying about
7 Ratings
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Score 9.4 out of 100
7 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Customer Focus ranks higher in 1 feature set: Online Shopping Cart
  • TrueCommerce Nexternal ranks higher in 3 feature sets: Online Storefront, eCommerce Marketing, eCommerce Business Management

Online Storefront

9.2

Customer Focus

92%
10.0

TrueCommerce Nexternal

100%
TrueCommerce Nexternal ranks higher in 6/9 features

Product catalog & listings

9.0
90%
1 Rating
10.0
100%
1 Rating

Product management

9.0
90%
1 Rating
10.0
100%
1 Rating

Bulk product upload

10.0
100%
1 Rating
N/A
0 Ratings

Branding

9.0
90%
1 Rating
N/A
0 Ratings

Mobile storefront

9.0
90%
1 Rating
10.0
100%
1 Rating

Product variations

9.0
90%
1 Rating
10.0
100%
1 Rating

Website integration

10.0
100%
1 Rating
10.0
100%
1 Rating

Visual customization

9.0
90%
1 Rating
10.0
100%
1 Rating

CMS

9.0
90%
1 Rating
N/A
0 Ratings

Online Shopping Cart

9.0

Customer Focus

90%
8.0

TrueCommerce Nexternal

80%
Customer Focus ranks higher in 1/1 features

Checkout user experience

9.0
90%
1 Rating
8.0
80%
1 Rating

eCommerce Marketing

8.0

Customer Focus

80%
10.0

TrueCommerce Nexternal

100%
TrueCommerce Nexternal ranks higher in 2/3 features

Personalized recommendations

9.0
90%
1 Rating
10.0
100%
1 Rating

SEO

7.0
70%
1 Rating
N/A
0 Ratings

Promotions & discounts

N/A
0 Ratings
10.0
100%
1 Rating

eCommerce Business Management

9.0

Customer Focus

90%
10.0

TrueCommerce Nexternal

100%
TrueCommerce Nexternal ranks higher in 3/3 features

Shipping

9.0
90%
1 Rating
10.0
100%
1 Rating

Custom functionality

9.0
90%
1 Rating
10.0
100%
1 Rating

Order processing

N/A
0 Ratings
10.0
100%
1 Rating

Online Payment System

Customer Focus

Feature Set Not Supported
N/A
10.0

TrueCommerce Nexternal

100%
TrueCommerce Nexternal ranks higher in 1/1 features

eCommerce security

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • TrueCommerce Nexternal is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Customer Focus

90%
1 Rating
10.0

TrueCommerce Nexternal

100%
4 Ratings

Likelihood to Renew

Customer Focus

N/A
0 Ratings
10.0

TrueCommerce Nexternal

100%
4 Ratings

Usability

Customer Focus

N/A
0 Ratings
9.0

TrueCommerce Nexternal

90%
2 Ratings

Support Rating

Customer Focus

N/A
0 Ratings
10.0

TrueCommerce Nexternal

100%
4 Ratings

Implementation Rating

Customer Focus

N/A
0 Ratings
10.0

TrueCommerce Nexternal

100%
2 Ratings

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

TrueCommerce Nexternal

If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
Kielly Lewis | TrustRadius Reviewer

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

TrueCommerce Nexternal

  • Page layout.
  • Processing purchases.
  • Ease of creation.
TED GREINER | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

TrueCommerce Nexternal

  • Nexternal is hosted solution which means much of the source code is protected and inaccessible. For clients looking to fully customize the user experience, there are some limitations, with any hosted solution, that must be considered.
  • Nexternal doesn't have a built in wish list feature. They did partner with a 3rd party vendor, and now offer the base functionality; however, for clients whose needs center on the capabilities of a wish list, this feature must be closely considered.
  • Nexternal's monthly fees are structured in such a way that they scale based on sales. This can be an affordable set up for a majority, but a deterrent for others. That said, the phrase 'you get what you pay for' rings true for ecommerce platforms as well. As I've mentioned perhaps too many times already, the level of reliable support combined with the user-friendly, secure platform are worth it.
Katie Partridge | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Starting Price

$50 # of stores and users

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

TrueCommerce Nexternal

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TrueCommerce Nexternal Editions & Modules

Additional Pricing Details

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

TrueCommerce Nexternal

TrueCommerce Nexternal 10.0
Based on 4 answers
I no longer work in a company that would utilize it.
Stephanie Barnett | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

TrueCommerce Nexternal

TrueCommerce Nexternal 9.0
Based on 2 answers
I love the control and attention to detail that this system has. Don't be intimidated by it. Keep playing with it, ask questions, and get to know the program. You will grow to absolutely love and understand it.
Kielly Lewis | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

TrueCommerce Nexternal

TrueCommerce Nexternal 10.0
Based on 4 answers
We've worked with ecommerce providers for over 12 years, and we have yet to find another solution that provides the same level of responsiveness and accessibility as Nexternal's account representatives.
Katie Partridge | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

TrueCommerce Nexternal

TrueCommerce Nexternal 10.0
Based on 2 answers
I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
Kielly Lewis | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

TrueCommerce Nexternal

When we started with Nexternal, there were not as many options as there are today. We felt the platform was one that we could work with and had a great customer support contact that helped us during the creation of our site.
TED GREINER | TrustRadius Reviewer

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

TrueCommerce Nexternal

  • Decreased efficiency in terms of how long it takes to enter order.
  • Very quick with reporting which was great for meetings and customer service calls.
  • Inefficient in terms of shipping abilities.
Stephanie Barnett | TrustRadius Reviewer

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