What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 7 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 7 reviews and ratings
Feature Set Ratings
- Customer Focus ranks higher in 1 feature set: Online Shopping Cart
- TrueCommerce Nexternal ranks higher in 3 feature sets: Online Storefront, eCommerce Marketing, eCommerce Business Management
Online Storefront

9.2
Customer Focus
92%
10.0
TrueCommerce Nexternal
100%
TrueCommerce Nexternal ranks higher in 6/9 features
TrueCommerce Nexternal ranks higher in 6/9 features
Product catalog & listings

9.0
90%
1 Rating
10.0
100%
1 Rating
Product management

9.0
90%
1 Rating
10.0
100%
1 Rating
Bulk product upload

10.0
100%
1 Rating
N/A
0 Ratings
Branding

9.0
90%
1 Rating
N/A
0 Ratings
Mobile storefront

9.0
90%
1 Rating
10.0
100%
1 Rating
Product variations

9.0
90%
1 Rating
10.0
100%
1 Rating
Website integration

10.0
100%
1 Rating
10.0
100%
1 Rating
Visual customization

9.0
90%
1 Rating
10.0
100%
1 Rating
CMS

9.0
90%
1 Rating
N/A
0 Ratings
Online Shopping Cart

9.0
Customer Focus
90%
8.0
TrueCommerce Nexternal
80%
Customer Focus ranks higher in 1/1 features
Customer Focus ranks higher in 1/1 features
Checkout user experience

9.0
90%
1 Rating
8.0
80%
1 Rating
eCommerce Marketing

8.0
Customer Focus
80%
10.0
TrueCommerce Nexternal
100%
TrueCommerce Nexternal ranks higher in 2/3 features
TrueCommerce Nexternal ranks higher in 2/3 features
Personalized recommendations

9.0
90%
1 Rating
10.0
100%
1 Rating
SEO

7.0
70%
1 Rating
N/A
0 Ratings
Promotions & discounts

N/A
0 Ratings
10.0
100%
1 Rating
eCommerce Business Management

9.0
Customer Focus
90%
10.0
TrueCommerce Nexternal
100%
TrueCommerce Nexternal ranks higher in 3/3 features
TrueCommerce Nexternal ranks higher in 3/3 features
Shipping

9.0
90%
1 Rating
10.0
100%
1 Rating
Custom functionality

9.0
90%
1 Rating
10.0
100%
1 Rating
Order processing

N/A
0 Ratings
10.0
100%
1 Rating
Online Payment System

Customer Focus
Feature Set Not Supported
N/A
10.0
TrueCommerce Nexternal
100%
TrueCommerce Nexternal ranks higher in 1/1 features
TrueCommerce Nexternal ranks higher in 1/1 features
eCommerce security

N/A
0 Ratings
10.0
100%
1 Rating
Attribute Ratings
- TrueCommerce Nexternal is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.0
Customer Focus
90%
1 Rating
10.0
TrueCommerce Nexternal
100%
4 Ratings
Likelihood to Renew

Customer Focus
N/A
0 Ratings
10.0
TrueCommerce Nexternal
100%
4 Ratings
Usability

Customer Focus
N/A
0 Ratings
9.0
TrueCommerce Nexternal
90%
2 Ratings
Support Rating

Customer Focus
N/A
0 Ratings
10.0
TrueCommerce Nexternal
100%
4 Ratings
Implementation Rating

Customer Focus
N/A
0 Ratings
10.0
TrueCommerce Nexternal
100%
2 Ratings
Likelihood to Recommend
Customer Focus
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
TrueCommerce Nexternal
If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
Shipping & Social Media Administrator
Foxen Vineyard, Inc.Wine and Spirits, 11-50 employees
Pros
Customer Focus
- Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
- Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
- An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
TrueCommerce Nexternal
- Page layout.
- Processing purchases.
- Ease of creation.
CEO (Chief Executive Officer)
TJB INCConsumer Goods, 1-10 employees
Cons
Customer Focus
- Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
- Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
- There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
TrueCommerce Nexternal
- Nexternal is hosted solution which means much of the source code is protected and inaccessible. For clients looking to fully customize the user experience, there are some limitations, with any hosted solution, that must be considered.
- Nexternal doesn't have a built in wish list feature. They did partner with a 3rd party vendor, and now offer the base functionality; however, for clients whose needs center on the capabilities of a wish list, this feature must be closely considered.
- Nexternal's monthly fees are structured in such a way that they scale based on sales. This can be an affordable set up for a majority, but a deterrent for others. That said, the phrase 'you get what you pay for' rings true for ecommerce platforms as well. As I've mentioned perhaps too many times already, the level of reliable support combined with the user-friendly, secure platform are worth it.
Principal/Project Director
NinthVector, LLCInternet, 1-10 employees
Pricing Details
Customer Focus
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249
Starting Price
$50 # of stores and users
Customer Focus Editions & Modules
Edition
Standard | $501 |
---|---|
Ultimate | $991 |
- # of stores and users
Additional Pricing Details
—TrueCommerce Nexternal
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—TrueCommerce Nexternal Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Customer Focus
No score
No answers yet
No answers on this topic
TrueCommerce Nexternal
TrueCommerce Nexternal 10.0
Based on 4 answers
I no longer work in a company that would utilize it.
Retail Sales Associate
CBS InteractiveRetail, 1-10 employees
Usability
Customer Focus
No score
No answers yet
No answers on this topic
TrueCommerce Nexternal
TrueCommerce Nexternal 9.0
Based on 2 answers
I love the control and attention to detail that this system has. Don't be intimidated by it. Keep playing with it, ask questions, and get to know the program. You will grow to absolutely love and understand it.
Shipping & Social Media Administrator
Foxen Vineyard, Inc.Wine and Spirits, 11-50 employees
Support Rating
Customer Focus
No score
No answers yet
No answers on this topic
TrueCommerce Nexternal
TrueCommerce Nexternal 10.0
Based on 4 answers
We've worked with ecommerce providers for over 12 years, and we have yet to find another solution that provides the same level of responsiveness and accessibility as Nexternal's account representatives.
Principal/Project Director
NinthVector, LLCInternet, 1-10 employees
Implementation Rating
Customer Focus
No score
No answers yet
No answers on this topic
TrueCommerce Nexternal
TrueCommerce Nexternal 10.0
Based on 2 answers
I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
Shipping & Social Media Administrator
Foxen Vineyard, Inc.Wine and Spirits, 11-50 employees
Alternatives Considered
Customer Focus
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
TrueCommerce Nexternal
When we started with Nexternal, there were not as many options as there are today. We felt the platform was one that we could work with and had a great customer support contact that helped us during the creation of our site.
CEO (Chief Executive Officer)
TJB INCConsumer Goods, 1-10 employees
Return on Investment
Customer Focus
- With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
- With the information the employee can develop more personalized relationships with the client.
- This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
TrueCommerce Nexternal
- Decreased efficiency in terms of how long it takes to enter order.
- Very quick with reporting which was great for meetings and customer service calls.
- Inefficient in terms of shipping abilities.
Retail Sales Associate
CBS InteractiveRetail, 1-10 employees