What users are saying about
25 Ratings
27 Ratings
25 Ratings
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Score 8.8 out of 100
27 Ratings
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Score 6.1 out of 100

Feature Set Ratings

    Sales Force Automation

    Customer.io

    Feature Set Not Supported
    N/A
    8.4

    GreenRope

    84%
    GreenRope ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.6
    96%
    13 Ratings

    Workflow management

    N/A
    0 Ratings
    9.1
    91%
    12 Ratings

    Territory management

    N/A
    0 Ratings
    8.3
    83%
    6 Ratings

    Opportunity management

    N/A
    0 Ratings
    9.8
    98%
    11 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.5
    95%
    11 Ratings

    Contract management

    N/A
    0 Ratings
    3.8
    38%
    5 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Interaction tracking

    N/A
    0 Ratings
    9.8
    98%
    12 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    6.6
    66%
    4 Ratings

    Customer Service & Support

    Customer.io

    Feature Set Not Supported
    N/A
    9.7

    GreenRope

    97%
    GreenRope ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.8
    98%
    12 Ratings

    Call center management

    N/A
    0 Ratings
    9.7
    97%
    8 Ratings

    Help desk management

    N/A
    0 Ratings
    9.8
    98%
    10 Ratings

    Marketing Automation

    Customer.io

    Feature Set Not Supported
    N/A
    9.2

    GreenRope

    92%
    GreenRope ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    12 Ratings

    Email marketing

    N/A
    0 Ratings
    9.6
    96%
    13 Ratings

    CRM Project Management

    Customer.io

    Feature Set Not Supported
    N/A
    9.7

    GreenRope

    97%
    GreenRope ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    9.6
    96%
    13 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    9.8
    98%
    8 Ratings

    Reporting

    N/A
    0 Ratings
    9.8
    98%
    11 Ratings

    CRM Reporting & Analytics

    Customer.io

    Feature Set Not Supported
    N/A
    8.9

    GreenRope

    89%
    GreenRope ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.8
    88%
    9 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    10 Ratings

    Customizable reports

    N/A
    0 Ratings
    9.5
    95%
    12 Ratings

    Customization

    Customer.io

    Feature Set Not Supported
    N/A
    8.4

    GreenRope

    84%
    GreenRope ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    9.2
    92%
    13 Ratings

    Custom objects

    N/A
    0 Ratings
    8.2
    82%
    10 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    API for custom integration

    N/A
    0 Ratings
    9.1
    91%
    10 Ratings

    Security

    Customer.io

    Feature Set Not Supported
    N/A
    8.6

    GreenRope

    86%
    GreenRope ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.6
    86%
    10 Ratings

    Social CRM

    Customer.io

    Feature Set Not Supported
    N/A
    9.0

    GreenRope

    90%
    GreenRope ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    9.0
    90%
    11 Ratings

    Social engagement

    N/A
    0 Ratings
    9.0
    90%
    11 Ratings

    Integrations with 3rd-party Software

    Customer.io

    Feature Set Not Supported
    N/A
    9.2

    GreenRope

    92%
    GreenRope ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Compensation management

    N/A
    0 Ratings
    9.5
    95%
    7 Ratings

    Platform

    Customer.io

    Feature Set Not Supported
    N/A
    7.8

    GreenRope

    78%
    GreenRope ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.8
    78%
    9 Ratings

    Attribute Ratings

    • Customer.io is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.9

    Customer.io

    99%
    8 Ratings
    8.9

    GreenRope

    89%
    23 Ratings

    Likelihood to Renew

    Customer.io

    N/A
    0 Ratings
    8.8

    GreenRope

    88%
    8 Ratings

    Usability

    Customer.io

    N/A
    0 Ratings
    6.6

    GreenRope

    66%
    4 Ratings

    Performance

    Customer.io

    N/A
    0 Ratings
    8.2

    GreenRope

    82%
    2 Ratings

    Support Rating

    Customer.io

    N/A
    0 Ratings
    7.3

    GreenRope

    73%
    4 Ratings

    Implementation Rating

    Customer.io

    N/A
    0 Ratings
    8.2

    GreenRope

    82%
    2 Ratings

    Likelihood to Recommend

    Customer.io

    This tool is well-suited for companies looking to run email marketing campaigns or send out newsletters regularly to their users/customers. The workflow setup is especially useful for companies who want to send specific emails based on user behavior - i.e. they've not logged in recently, have bought a specific product, haven't opened any emails, etc. This could also be useful for freelancers like me since you can create different workspaces within Customer.io. I have configured it this way to handle email marketing for a few of my clients, and the software keeps everything organized and separate. This might not be the best tool for small businesses, considering the price. It may be better to start out with a cheaper email marketing tool, and then if/when necessary, scale-up with a tool like Customer.io.
    Read full review

    GreenRope

    There's no such thing as a CRM that doesn't have its complications and headaches. I have tried a lot of them and ultimately like GreenRope heads and shoulders above the rest. GreenRope is particularly suited for small to medium sized businesses who do not have the budget or need for a SalesForce install, or the engineers necessary to make other CRM software work. If you want a more sophisticated system than an email responder like MailChimp or Constant Contact, you need to have a CRM. So ask yourself what you are looking to automate in your business and then go for a solution that has the ability to scale with you. A CRM is a commitment to long term growth and automation, and you should see it as an investment -- both in cash and in time. I don't have a programmer and have managed to get a lot of functionality out of GreenRope (all DIY). And I'm always adding to it with no limits in sight.
    Read full review

    Pros

    Customer.io

    • Managing users, attributes and events. You are easily able to modify any user, based on their ID, and add or remove attributes, assign events to them. That makes it very easy to segment later and to assign them to several campaigns based on behavior. Just a warning: this integration isn't so easy (at least it wasn't for us).
    • Creating workflows of campaigns is very easy. You can quickly create behavioral campaigns based on attributes, segments and add elements to the workflow. You can send an email, then wait, then send another, then exit the campaign if they converted, etc. The workflow is easy to configure and very powerful for automation.
    • We don't use many email templates (we make them in MJML) but it's very easy to add senders, to change templates and in general to test designs.
    • Deliverability works very well, at least for us. It sends emails pretty fast and without issues.
    • Exporting is very quick and easy. Importing wasn't a feature until recently, but it works well too.
    • Seeing activity it's also useful. In general, logs are awesome (be it of a customer, of activity on the site, email sends, etc.).
    • We don't use environments, but it might be very useful for a bigger company.
    Read full review

    GreenRope

    • GreenRope provides a full-featured application at ALL pricing levels. You don't have to 'upgrade' to get better features - you've got them all right away. I really appreciated this!
    • GreenRope doesn't charge per user (i.e., administrator of the system). Other systems require additional fees when adding administrators to your account. GreenRope makes it easy for me to get help with the CRM by adding more of my people, without adding multiple fees.
    • Customer Service at GreenRope rocks! They really want to help you get started well. The training and set-up calls are fantastic. For any support issues that have come up (usually newbie questions!) I've always received a prompt response. I can't say enough about their support.
    • There are many ways for me to customize my data sets, for management and segmentation of contacts, specific to my industry and business needs.
    • Dashboard customization - as a visual learner, the presentation of information on my screen is important to me, and GreenRope allows me the ability to customize colours, icons, and sizes of things in my dashboard. This is helpful for my creativity and productivity.
    Read full review

    Cons

    Customer.io

    • Push notifications are very rudimentary. Everything has to be done by hand unless you're sending an extremely simple message.
    • A bit too email centric.
    • Lacks an ability to schedule messages on a daily, weekly, etc. basis.
    Read full review

    GreenRope

    • The project management software - while usable in its current form - can still benefit from further development. But I've noticed that they are working on it, so it seems they are aware of this area of opportunity.
    • This is a little thing, but I'd like the ability to drill into specific tasks from more areas, and mark them complete quickly or make notes on them.
    • I honestly don't have many suggestions. I use their ticket system to make suggestions when they occur to me, and they tend to incorporate suggestions very quickly into subsequent builds.
    Read full review

    Pricing Details

    Customer.io

    Starting Price

    $150 per month

    Editions & Modules

    Customer.io editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Our basic plan starts at $150 a month and includes 12,000 profiles and up to a million messages. Our premium plan starts at $1,000 a month with an annual contract, dedicated CSM, and much more.

      GreenRope

      Starting Price

      $149 Per Month [Unlimited Users]

      Editions & Modules

      GreenRope editions and modules pricing
      EditionModules
      Starter$1491
      Prime$1992
      Pro$2493
      Premium$2994
      Powerhouse$3495
      Supreme$4496
      Ultimate$6997

      Footnotes

      1. Per Month [Unlimited Users]
      2. Per Month [Unlimited Users]
      3. Per Month [Unlimited Users]
      4. Per Month [Unlimited Users]
      5. Per Month [Unlimited Users]
      6. Per Month [Unlimited Users]
      7. Per Month [Unlimited Users]

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required $399

      Additional Details

      All price plans include unlimited users, unlimited emails, and all features.

      Likelihood to Renew

      Customer.io

      No answers on this topic

      GreenRope

      They have monthly renewals, so at any time you can cancel and not feel like they are holding your money. Their customer support is easy to work with. Their ticketing system to communicate with you about service issues is fantastic(which is included in the monthly fee) allows you to track issues. We use the ticketing system and add it to our website. This gives people the ability to communicate with us 24/7.
      Read full review

      Usability

      Customer.io

      No answers on this topic

      GreenRope

      It takes time to learn this system. It is not going to happen over night, but once you master it it will be worth it. I am already seeing some great results, all I have to do is keep learning.
      Read full review

      Support Rating

      Customer.io

      No answers on this topic

      GreenRope

      Many times I have to repeat the issue several times before the person understands correctly. There was also an instant where support was not available when help was needed, had to wait for a response and it was a business day.
      Read full review

      Implementation Rating

      Customer.io

      No answers on this topic

      GreenRope

      I think there are some cheat sheets and best practises lists that could be created that would save a business a lot of time and frustration. BUT, even as it is, the frustrations and challenges disappear as things start working. I am going to be offering up a few of the tricks I have learned to the team at GreenRope to share with other users because when customers offer valuable work arounds that they find helpful to others, we accomplish a few things. The coders get an idea of things that aren't working quite as expected so they can look into fixes, other customers get benefit and we all win
      Read full review

      Alternatives Considered

      Customer.io

      Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
      Read full review

      GreenRope

      We chose GreenRope.com because they were the best fit. We already had a marketing email strategy with Constant Contact so choosing a CRM with those capabilities was very important when making our decision. Everything we were already doing could be in 1 place instead of needing to login to several different outlets to reach our goals and objectives. For example, email marketing (Constant Contact), website tracking (our Host), client tracking (spreadsheets), Calendars (Outlook), etc. Now we do everything, email marketing, track leads, have a work flow, track website visitors, post events and forecast all with 1 login. It's great!!
      Read full review

      Return on Investment

      Customer.io

      • Fast testing for new products to specific groups. It saves a lot of time and money.
      • Removed workload from marketing = more time to make it better.
      • Better contact with specific groups, seeing a increase in sales because of this.
      Read full review

      GreenRope

      • It has helped us from an efficiency standpoint to organize, keep track off, and communicate with our contacts.
      • We have high functionality and great features for a great cost.
      • People with varying levels of computer experience can use GreenRope and many of its features.
      Read full review

      Screenshots

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