What users are saying about
15 Ratings
27 Ratings
15 Ratings
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Score 9.3 out of 100
27 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

Customer.io

If you have a very small database of people, then probably the whole integration isn't justified. If you have a small business and don't plan to scale much, don't do it. It will be expensive for what you can get elsewhere (Mailchimp).If you want a scalable and powerful platform, that will take some time to pay off, and you can wait, then do it. Once you get integrated and start sending events and attributes, the things you can do are almost limitless.
Santiago Valdés | TrustRadius Reviewer

GreenRope

There's no such thing as a CRM that doesn't have its complications and headaches. I have tried a lot of them and ultimately like GreenRope heads and shoulders above the rest. GreenRope is particularly suited for small to medium sized businesses who do not have the budget or need for a SalesForce install, or the engineers necessary to make other CRM software work. If you want a more sophisticated system than an email responder like MailChimp or Constant Contact, you need to have a CRM. So ask yourself what you are looking to automate in your business and then go for a solution that has the ability to scale with you. A CRM is a commitment to long term growth and automation, and you should see it as an investment -- both in cash and in time. I don't have a programmer and have managed to get a lot of functionality out of GreenRope (all DIY). And I'm always adding to it with no limits in sight.
Alicia Dearn | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Customer.io
8.6
GreenRope
WYSIWYG email editor
Customer.io
6.6
GreenRope
Dynamic content
Customer.io
8.6
GreenRope
Ability to test dynamic content
Customer.io
8.6
GreenRope
A/B testing
Customer.io
7.9
GreenRope
Mobile optimization
Customer.io
10.0
GreenRope
Email deliverability reporting
Customer.io
7.7
GreenRope
List management
Customer.io
10.0
GreenRope
Triggered drip sequences
Customer.io
9.5
GreenRope

Reporting & Analytics

Customer.io
5.9
GreenRope
Dashboards
Customer.io
5.4
GreenRope
Standard reports
Customer.io
5.4
GreenRope
Custom reports
Customer.io
7.0
GreenRope

Sales Force Automation

Customer.io
GreenRope
8.4
Customer data management / contact management
Customer.io
GreenRope
9.5
Workflow management
Customer.io
GreenRope
9.1
Territory management
Customer.io
GreenRope
8.3
Opportunity management
Customer.io
GreenRope
9.8
Integration with email client (e.g., Outlook or Gmail)
Customer.io
GreenRope
9.5
Contract management
Customer.io
GreenRope
3.8
Quote & order management
Customer.io
GreenRope
8.9
Interaction tracking
Customer.io
GreenRope
9.8
Channel / partner relationship management
Customer.io
GreenRope
6.6

Customer Service & Support

Customer.io
GreenRope
9.7
Case management
Customer.io
GreenRope
9.8
Call center management
Customer.io
GreenRope
9.7
Help desk management
Customer.io
GreenRope
9.8

Marketing Automation

Customer.io
GreenRope
9.2
Lead management
Customer.io
GreenRope
8.9
Email marketing
Customer.io
GreenRope
9.5

CRM Project Management

Customer.io
GreenRope
9.7
Task management
Customer.io
GreenRope
9.5
Billing and invoicing management
Customer.io
GreenRope
9.8
Reporting
Customer.io
GreenRope
9.8

CRM Reporting & Analytics

Customer.io
GreenRope
8.9
Forecasting
Customer.io
GreenRope
8.8
Pipeline visualization
Customer.io
GreenRope
8.3
Customizable reports
Customer.io
GreenRope
9.5

Customization

Customer.io
GreenRope
8.4
Custom fields
Customer.io
GreenRope
9.1
Custom objects
Customer.io
GreenRope
8.2
Scripting environment
Customer.io
GreenRope
7.0
API for custom integration
Customer.io
GreenRope
9.1

Security

Customer.io
GreenRope
8.6
Single sign-on capability
Customer.io
GreenRope
8.6
Role-based user permissions
Customer.io
GreenRope
8.6

Social CRM

Customer.io
GreenRope
9.0
Social data
Customer.io
GreenRope
9.0
Social engagement
Customer.io
GreenRope
9.0

Integrations with 3rd-party Software

Customer.io
GreenRope
9.2
Marketing automation
Customer.io
GreenRope
9.0
Compensation management
Customer.io
GreenRope
9.5

Platform

Customer.io
GreenRope
7.8
Mobile access
Customer.io
GreenRope
7.8

Pros

Customer.io

  • Workflow building and management.
  • Extremely flexible and integrates easily with other services.
  • Solid email builder.
  • Webhook makes it easy to send and receive data in event-driven contexts.
  • Support for liquid makes highly detailed personalization possible in every message.
Joel McLean | TrustRadius Reviewer

GreenRope

  • GreenRope provides a full-featured application at ALL pricing levels. You don't have to 'upgrade' to get better features - you've got them all right away. I really appreciated this!
  • GreenRope doesn't charge per user (i.e., administrator of the system). Other systems require additional fees when adding administrators to your account. GreenRope makes it easy for me to get help with the CRM by adding more of my people, without adding multiple fees.
  • Customer Service at GreenRope rocks! They really want to help you get started well. The training and set-up calls are fantastic. For any support issues that have come up (usually newbie questions!) I've always received a prompt response. I can't say enough about their support.
  • There are many ways for me to customize my data sets, for management and segmentation of contacts, specific to my industry and business needs.
  • Dashboard customization - as a visual learner, the presentation of information on my screen is important to me, and GreenRope allows me the ability to customize colours, icons, and sizes of things in my dashboard. This is helpful for my creativity and productivity.
Raylene Wall | TrustRadius Reviewer

Cons

Customer.io

  • I may be missing it in the UI, but a place to see the list of emails who qualify for a certain email.
  • One easy to view chart of all our automated/lifecycle emails to see what a given user would see over their customer journey. (This is really just a feature request/idea - the product itself is really awesome.)
Ted Bennett | TrustRadius Reviewer

GreenRope

  • The project management software - while usable in its current form - can still benefit from further development. But I've noticed that they are working on it, so it seems they are aware of this area of opportunity.
  • This is a little thing, but I'd like the ability to drill into specific tasks from more areas, and mark them complete quickly or make notes on them.
  • I honestly don't have many suggestions. I use their ticket system to make suggestions when they occur to me, and they tend to incorporate suggestions very quickly into subsequent builds.
Andrea Hill | TrustRadius Reviewer

Likelihood to Renew

Customer.io

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 8.8
Based on 8 answers
They have monthly renewals, so at any time you can cancel and not feel like they are holding your money. Their customer support is easy to work with. Their ticketing system to communicate with you about service issues is fantastic(which is included in the monthly fee) allows you to track issues. We use the ticketing system and add it to our website. This gives people the ability to communicate with us 24/7.
Lance Labno | TrustRadius Reviewer

Usability

Customer.io

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 6.6
Based on 4 answers
It takes time to learn this system. It is not going to happen over night, but once you master it it will be worth it. I am already seeing some great results, all I have to do is keep learning.
Renee Charbonneau | TrustRadius Reviewer

Support Rating

Customer.io

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 7.3
Based on 2 answers
Many times I have to repeat the issue several times before the person understands correctly. There was also an instant where support was not available when help was needed, had to wait for a response and it was a business day.
Anonymous | TrustRadius Reviewer

Implementation Rating

Customer.io

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 8.2
Based on 1 answer
I think there are some cheat sheets and best practises lists that could be created that would save a business a lot of time and frustration. BUT, even as it is, the frustrations and challenges disappear as things start working. I am going to be offering up a few of the tricks I have learned to the team at GreenRope to share with other users because when customers offer valuable work arounds that they find helpful to others, we accomplish a few things. The coders get an idea of things that aren't working quite as expected so they can look into fixes, other customers get benefit and we all win
Renee Charbonneau | TrustRadius Reviewer

Alternatives Considered

Customer.io

Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
Sean Anderson | TrustRadius Reviewer

GreenRope

We chose GreenRope.com because they were the best fit. We already had a marketing email strategy with Constant Contact so choosing a CRM with those capabilities was very important when making our decision. Everything we were already doing could be in 1 place instead of needing to login to several different outlets to reach our goals and objectives. For example, email marketing (Constant Contact), website tracking (our Host), client tracking (spreadsheets), Calendars (Outlook), etc. Now we do everything, email marketing, track leads, have a work flow, track website visitors, post events and forecast all with 1 login. It's great!!
Wendy Tibus | TrustRadius Reviewer

Return on Investment

Customer.io

  • Fast testing for new products to specific groups. It saves a lot of time and money.
  • Removed workload from marketing = more time to make it better.
  • Better contact with specific groups, seeing a increase in sales because of this.
Mike Koolwijk | TrustRadius Reviewer

GreenRope

  • It has helped us from an efficiency standpoint to organize, keep track off, and communicate with our contacts.
  • We have high functionality and great features for a great cost.
  • People with varying levels of computer experience can use GreenRope and many of its features.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Customer.io

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Customer.io Editions & Modules

Additional Pricing Details
Our basic plan starts at $150 a month and includes 12,000 profiles and up to a million messages. Our premium plan starts at $1,000 a month with an annual contract, dedicated CSM, and much more.

GreenRope

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$399*

* Per Account

GreenRope Editions & Modules

Edition
Starter$1491
Prime$1991
Pro$2491
Premium$2991
Powerhouse$3491
Supreme$4491
Ultimate$6991
  1. Per Month [Unlimited Users]
Additional Pricing Details
All price plans include unlimited users, unlimited emails, and all features.

Rating Summary

Likelihood to Recommend

Customer.io
9.0
GreenRope
8.9

Likelihood to Renew

Customer.io
GreenRope
8.8

Usability

Customer.io
GreenRope
6.6

Performance

Customer.io
GreenRope
8.2

Support Rating

Customer.io
GreenRope
7.3

Implementation Rating

Customer.io
GreenRope
8.2

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