Chose Customer.io
Customer.io is much more comprehensive and powerful. It takes some getting used to but once you understand how it works, you have a ton of control when it comes to email marketing.
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Customer.io | Small Businesses (1-50 employees) | Customer.io is a customer engagement platform that enables marketers to build sophisticated automated messaging campaigns. With access to real-time behavioral data, users can create personalized and relevant messages to engage and retain customers. This includes sending emails, push notifications, SMS, in-app messages, and more through a visual building experience. Built for scale, Customer.io boasts users among over 5,300 companies, sending over 17 billion messages per year. | $100 per month | |
Twilio SendGrid | N/A | Twilio SendGrid Marketing Campaigns provides users with segmentation, campaign editing, and deliverability. According to the vendor, Twilio SendGrid Marketing Campaigns is trusted by over 80,000 customers globally, including Airbnb, Spotify and Uber. Twilio SendGrid Marketing Campaigns aims to help users by providing: MORE EFFICIENT EMAIL BUILDING The campaign building process is free from frustrating, rigid step-by-step wizards that slow users down. The vendor says… | $15 per month |
Customer.io | Twilio SendGrid | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Essentials: For startups and small teams engaging customers on their mobile and web apps. - Up to 5,000 profiles*, Send Emails, Push, In-App, and SMS, Visual Workflow Builder, Segmentation, Two Workspaces, Email Support, Customer Community Premium: For high-growth companies looking for greater control over their messaging outcomes. - Everything in Essentials, Custom Data + Message Volume, Premium Product Features, Additional Workspaces, 90-day Onboarding Program, Premium Email & Chat Support, Managed Deliverability, Dedicated IPs, Parcel Pro Licenses, HIPAA Compliance Enterprise: For at-scale companies looking to create world-class customer experiences. - Everything in Premium, Managed Infrastructure*, Customer Success Manager, Quarterly Success Reviews, Technical Account Manager*, Audit Logging & Data Governance*, Parcel Business Licenses, Migration Support*, *Available by consultation. | — | ||||||||||||||
More Pricing Information |
Customer.io | Twilio SendGrid | |
---|---|---|
Considered Both Products | Customer.io | Twilio SendGrid No answer on this topic |
Top Pros |
| |
Top Cons |
|
|
Customer.io | Twilio SendGrid | ||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Email & Online Marketing |
| ||||||||||||||||||||||||||||||
Reporting & Analytics |
| ||||||||||||||||||||||||||||||
Pre-Send Testing |
|
Customer.io | Twilio SendGrid | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | VerticalResponse Score 10.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | VerticalResponse Score 10.0 out of 10 |
Enterprises | Conversica Score 9.4 out of 10 | Emma by Marigold Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Customer.io | Twilio SendGrid | |
---|---|---|
Likelihood to Recommend | 9.8 (8 ratings) | 5.7 (57 ratings) |
Likelihood to Renew | - (0 ratings) | 7.0 (1 ratings) |
Usability | - (0 ratings) | 1.0 (4 ratings) |
Support Rating | - (0 ratings) | 3.0 (9 ratings) |
Customer.io | Twilio SendGrid | |
---|---|---|
Likelihood to Recommend | Customer.io | Twilio |
Pros | Customer.io | Twilio |
Cons | Customer.io | Twilio |
Usability | Customer.io No answers on this topic | Twilio |
Support Rating | Customer.io No answers on this topic | Twilio |
Alternatives Considered | Customer.io | Twilio |
Return on Investment | Customer.io | Twilio |
ScreenShots | Customer.io Screenshots |