What users are saying about
28 Ratings
3 Ratings
28 Ratings
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Score 8.8 out of 100
3 Ratings
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Score 6.4 out of 100

Feature Set Ratings

    Sales Force Automation

    Customer.io

    Feature Set Not Supported
    N/A
    7.3

    zigihub

    73%
    zigihub ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Territory management

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Opportunity management

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Contract management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Customer Service & Support

    Customer.io

    Feature Set Not Supported
    N/A
    7.0

    zigihub

    70%
    zigihub ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Call center management

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Help desk management

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Marketing Automation

    Customer.io

    Feature Set Not Supported
    N/A
    8.0

    zigihub

    80%
    zigihub ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Email marketing

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    CRM Project Management

    Customer.io

    Feature Set Not Supported
    N/A
    7.4

    zigihub

    74%
    zigihub ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Reporting

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    CRM Reporting & Analytics

    Customer.io

    Feature Set Not Supported
    N/A
    7.0

    zigihub

    70%
    zigihub ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Customization

    Customer.io

    Feature Set Not Supported
    N/A
    5.8

    zigihub

    58%
    zigihub ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Custom objects

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Scripting environment

    N/A
    0 Ratings
    6.4
    64%
    1 Rating

    API for custom integration

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Security

    Customer.io

    Feature Set Not Supported
    N/A
    8.5

    zigihub

    85%
    zigihub ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Social CRM

    Customer.io

    Feature Set Not Supported
    N/A
    9.1

    zigihub

    91%
    zigihub ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Social engagement

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Integrations with 3rd-party Software

    Customer.io

    Feature Set Not Supported
    N/A
    6.5

    zigihub

    65%
    zigihub ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Compensation management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Platform

    Customer.io

    Feature Set Not Supported
    N/A
    4.0

    zigihub

    40%
    zigihub ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Attribute Ratings

    • Customer.io is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.9

    Customer.io

    99%
    8 Ratings
    6.0

    zigihub

    60%
    2 Ratings

    Usability

    Customer.io

    N/A
    0 Ratings
    6.0

    zigihub

    60%
    1 Rating

    Support Rating

    Customer.io

    N/A
    0 Ratings
    8.0

    zigihub

    80%
    1 Rating

    Likelihood to Recommend

    Customer.io

    This tool is well-suited for companies looking to run email marketing campaigns or send out newsletters regularly to their users/customers. The workflow setup is especially useful for companies who want to send specific emails based on user behavior - i.e. they've not logged in recently, have bought a specific product, haven't opened any emails, etc. This could also be useful for freelancers like me since you can create different workspaces within Customer.io. I have configured it this way to handle email marketing for a few of my clients, and the software keeps everything organized and separate. This might not be the best tool for small businesses, considering the price. It may be better to start out with a cheaper email marketing tool, and then if/when necessary, scale-up with a tool like Customer.io.
    Read full review

    zigihub

    1. It helps automate your marketing campaigns - send emails, does automated follow-up, creates leads directly into the CRM
    2. Helps you track the performance of your marketing campaign
    3. Its a cost-effective tool
    4. Their integration with salesforce and Hubspot is missing, will require you to do it manually
    5. Their email editor is quite basic with many must-have designing features missing
    Read full review

    Pros

    Customer.io

    • Managing users, attributes and events. You are easily able to modify any user, based on their ID, and add or remove attributes, assign events to them. That makes it very easy to segment later and to assign them to several campaigns based on behavior. Just a warning: this integration isn't so easy (at least it wasn't for us).
    • Creating workflows of campaigns is very easy. You can quickly create behavioral campaigns based on attributes, segments and add elements to the workflow. You can send an email, then wait, then send another, then exit the campaign if they converted, etc. The workflow is easy to configure and very powerful for automation.
    • We don't use many email templates (we make them in MJML) but it's very easy to add senders, to change templates and in general to test designs.
    • Deliverability works very well, at least for us. It sends emails pretty fast and without issues.
    • Exporting is very quick and easy. Importing wasn't a feature until recently, but it works well too.
    • Seeing activity it's also useful. In general, logs are awesome (be it of a customer, of activity on the site, email sends, etc.).
    • We don't use environments, but it might be very useful for a bigger company.
    Read full review

    zigihub

    • The platform navigation is very smooth.
    • Easily switch from CRM to Marketing Automation tool
    • I like the featured when the leads goes directly into CRM if you have run the email campaign from the tool or anyone had subscribed to the blogs.
    Read full review

    Cons

    Customer.io

    • Push notifications are very rudimentary. Everything has to be done by hand unless you're sending an extremely simple message.
    • A bit too email centric.
    • Lacks an ability to schedule messages on a daily, weekly, etc. basis.
    Read full review

    zigihub

    • The email editor tool is very basic
    • You cannot templatize your outreach with out-of-the-box designing
    • Integrations with Salesforce and Hubspot is missing
    Read full review

    Pricing Details

    Customer.io

    Starting Price

    $150 per month

    Editions & Modules

    Customer.io editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Our basic plan starts at $150 a month and includes 8,000 profiles and up to a million messages. Our premium plan, ideal for high-growth companies looking for greater control over their messaging outcomes includes an annual contract, a 90-day onboarding program, and more. Our enterprise plan, ideal for at-scale companies looking to create world-class customer experiences includes a dedicated CSM, managed infrastructure, and more.

      zigihub

      Starting Price

      $0

      Editions & Modules

      zigihub editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional $24

        Additional Details

        Usability

        Customer.io

        No answers on this topic

        zigihub

        1. Has a lot of scope for improvement in terms of email editor and lead management
        2. Out-of-the-box reporting features should also be made available
        3. Should provide integration with other software
        4. The user experience could be improved
        5. The tool can be made a little faster to operate
        6. Workflows, land page, and form options can be improved
        Read full review

        Support Rating

        Customer.io

        No answers on this topic

        zigihub

        The customer support team is active and reverts promptly to support requirements. However, most of the requirements takes a lot of time to get fixed.
        Read full review

        Alternatives Considered

        Customer.io

        Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
        Read full review

        zigihub

        Great powerful tool and it's in the budget of our company and can perform all the tasks compared to others.
        Read full review

        Return on Investment

        Customer.io

        • Fast testing for new products to specific groups. It saves a lot of time and money.
        • Removed workload from marketing = more time to make it better.
        • Better contact with specific groups, seeing a increase in sales because of this.
        Read full review

        zigihub

        • We just started using the tool. So far we are using it for initial purpose but looking at the platform it looks pretty good.
        Read full review

        Screenshots

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