What users are saying about
13 Ratings
1 Ratings
13 Ratings
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Score 9.4 out of 100
1 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Customer.io

If you have a very small database of people, then probably the whole integration isn't justified. If you have a small business and don't plan to scale much, don't do it. It will be expensive for what you can get elsewhere (Mailchimp).If you want a scalable and powerful platform, that will take some time to pay off, and you can wait, then do it. Once you get integrated and start sending events and attributes, the things you can do are almost limitless.
Santiago Valdés | TrustRadius Reviewer

zigihub

Zigihub is suited to generate more traffic to your website and generate more leads.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Customer.io
8.6
zigihub
WYSIWYG email editor
Customer.io
6.8
zigihub
Dynamic content
Customer.io
8.3
zigihub
Ability to test dynamic content
Customer.io
8.3
zigihub
A/B testing
Customer.io
7.7
zigihub
Mobile optimization
Customer.io
10.0
zigihub
Email deliverability reporting
Customer.io
8.0
zigihub
List management
Customer.io
10.0
zigihub
Triggered drip sequences
Customer.io
9.6
zigihub

Reporting & Analytics

Customer.io
6.0
zigihub
Dashboards
Customer.io
5.7
zigihub
Standard reports
Customer.io
5.2
zigihub
Custom reports
Customer.io
7.0
zigihub

Sales Force Automation

Customer.io
zigihub
8.5
Customer data management / contact management
Customer.io
zigihub
9.1
Workflow management
Customer.io
zigihub
8.2
Territory management
Customer.io
zigihub
9.1
Opportunity management
Customer.io
zigihub
9.1
Integration with email client (e.g., Outlook or Gmail)
Customer.io
zigihub
6.4
Contract management
Customer.io
zigihub
9.1
Quote & order management
Customer.io
zigihub
8.2
Interaction tracking
Customer.io
zigihub
8.2
Channel / partner relationship management
Customer.io
zigihub
9.1

Customer Service & Support

Customer.io
zigihub
8.5
Case management
Customer.io
zigihub
9.1
Call center management
Customer.io
zigihub
8.2
Help desk management
Customer.io
zigihub
8.2

Marketing Automation

Customer.io
zigihub
9.1
Lead management
Customer.io
zigihub
9.1
Email marketing
Customer.io
zigihub
9.1

CRM Project Management

Customer.io
zigihub
9.1
Task management
Customer.io
zigihub
9.1
Billing and invoicing management
Customer.io
zigihub
9.1
Reporting
Customer.io
zigihub
9.1

CRM Reporting & Analytics

Customer.io
zigihub
8.2
Forecasting
Customer.io
zigihub
8.2
Pipeline visualization
Customer.io
zigihub
8.2
Customizable reports
Customer.io
zigihub
8.2

Customization

Customer.io
zigihub
7.5
Custom fields
Customer.io
zigihub
8.2
Custom objects
Customer.io
zigihub
8.2
Scripting environment
Customer.io
zigihub
6.4
API for custom integration
Customer.io
zigihub
7.3

Security

Customer.io
zigihub
8.6
Single sign-on capability
Customer.io
zigihub
9.1
Role-based user permissions
Customer.io
zigihub
8.2

Social CRM

Customer.io
zigihub
9.1
Social data
Customer.io
zigihub
9.1
Social engagement
Customer.io
zigihub
9.1

Integrations with 3rd-party Software

Customer.io
zigihub
9.1
Marketing automation
Customer.io
zigihub
9.1
Compensation management
Customer.io
zigihub
9.1

Platform

Customer.io
zigihub
8.2
Mobile access
Customer.io
zigihub
8.2

Pros

Customer.io

  • Workflow building and management.
  • Extremely flexible and integrates easily with other services.
  • Solid email builder.
  • Webhook makes it easy to send and receive data in event-driven contexts.
  • Support for liquid makes highly detailed personalization possible in every message.
Joel McLean | TrustRadius Reviewer

zigihub

  • The platform navigation is very smooth.
  • Easily switch from CRM to Marketing Automation tool
  • I like the featured when the leads goes directly into CRM if you have run the email campaign from the tool or anyone had subscribed to the blogs.
Anonymous | TrustRadius Reviewer

Cons

Customer.io

  • I may be missing it in the UI, but a place to see the list of emails who qualify for a certain email.
  • One easy to view chart of all our automated/lifecycle emails to see what a given user would see over their customer journey. (This is really just a feature request/idea - the product itself is really awesome.)
Ted Bennett | TrustRadius Reviewer

zigihub

  • More integration of software with the Marketing Automation Tool
  • Should upgrade their email designing page.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer.io

Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
Sean Anderson | TrustRadius Reviewer

zigihub

Great powerful tool and it's in the budget of our company and can perform all the tasks compared to others.
Anonymous | TrustRadius Reviewer

Return on Investment

Customer.io

  • Fast testing for new products to specific groups. It saves a lot of time and money.
  • Removed workload from marketing = more time to make it better.
  • Better contact with specific groups, seeing a increase in sales because of this.
Mike Koolwijk | TrustRadius Reviewer

zigihub

  • We just started using the tool. So far we are using it for initial purpose but looking at the platform it looks pretty good.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Customer.io

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

zigihub

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$24*

* Per User

Rating Summary

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