CustomerSuccessBox vs. Delighted by Qualtrics
CustomerSuccessBox vs. Delighted by Qualtrics
Product | Rating | Most Used By | Product Summary | Starting Price |
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CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A | |
Delighted by Qualtrics | Small Businesses (1-50 employees) | Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, … | $25 |
CustomerSuccessBox | Delighted by Qualtrics | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | $499 per user | No setup fee | ||||||||||||||
Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | 10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing. | ||||||||||||||
More Pricing Information |
CustomerSuccessBox | Delighted by Qualtrics | |
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Top Pros | No answers on this topic | |
Top Cons |
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CustomerSuccessBox | Delighted by Qualtrics | |||||||||||||||||||||
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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CustomerSuccessBox | Delighted by Qualtrics | |
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Small Businesses | Intercom Score 8.7 out of 10 | Jotform Score 8.7 out of 10 |
Medium-sized Companies | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Verint Voice of the Customer Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerSuccessBox | Delighted by Qualtrics | |
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Likelihood to Recommend | 9.5 (15 ratings) | 9.0 (5 ratings) |
Usability | 9.3 (15 ratings) | 9.0 (1 ratings) |
Support Rating | 9.3 (15 ratings) | 10.0 (1 ratings) |
CustomerSuccessBox | Delighted by Qualtrics | |
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Likelihood to Recommend | Customer Success Box | Qualtrics |
Pros | Customer Success Box | Qualtrics |
Cons | Customer Success Box | Qualtrics |
Usability | Customer Success Box | Qualtrics |
Support Rating | Customer Success Box | Qualtrics |
Alternatives Considered | Customer Success Box | Qualtrics |
Return on Investment | Customer Success Box | Qualtrics |
ScreenShots | CustomerSuccessBox Screenshots | Delighted by Qualtrics Screenshots |