CustomerSuccessBox vs. Medallia Video
CustomerSuccessBox vs. Medallia Video
Product | Rating | Most Used By | Product Summary | Starting Price |
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CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A | |
Medallia Video | N/A | Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change. | N/A |
CustomerSuccessBox | Medallia Video | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | $499 per user | No setup fee | ||||||||||||||
Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | — | ||||||||||||||
More Pricing Information |
CustomerSuccessBox | Medallia Video | |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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CustomerSuccessBox | Medallia Video | |
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Small Businesses | Intercom Score 8.7 out of 10 | Jotform Score 8.7 out of 10 |
Medium-sized Companies | Cisco Webex Experience Management (discontinued) Score 8.9 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.9 out of 10 | Verint Voice of the Customer Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerSuccessBox | Medallia Video | |
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Likelihood to Recommend | 9.5 (15 ratings) | 8.0 (2 ratings) |
Usability | 9.3 (15 ratings) | - (0 ratings) |
Support Rating | 9.3 (15 ratings) | - (0 ratings) |
CustomerSuccessBox | Medallia Video | |
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Likelihood to Recommend | Customer Success Box | Medallia |
Pros | Customer Success Box | Medallia |
Cons | Customer Success Box | Medallia |
Usability | Customer Success Box | Medallia No answers on this topic |
Support Rating | Customer Success Box | Medallia No answers on this topic |
Alternatives Considered | Customer Success Box | Medallia No answers on this topic |
Return on Investment | Customer Success Box | Medallia |
ScreenShots | CustomerSuccessBox Screenshots |