CustomerSuccessBox vs. Sprinklr Social
CustomerSuccessBox vs. Sprinklr Social
Product | Rating | Most Used By | Product Summary | Starting Price |
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CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A | |
Sprinklr Social | N/A | Sprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. Content planning and scheduling using an editorial calendar, with a digital asset manager and the ability to publish across channels at AI… | $299 per month per seat |
CustomerSuccessBox | Sprinklr Social | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | $499 per user | Optional | ||||||||||||||
Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | — | ||||||||||||||
More Pricing Information |
CustomerSuccessBox | Sprinklr Social | |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Listening/monitoring |
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Publishing |
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Engagement |
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Marketing |
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Channel coverage/integration |
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Reporting/analytics |
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Account management |
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CustomerSuccessBox | Sprinklr Social | |
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Small Businesses | Intercom Score 8.7 out of 10 | Publer Score 9.8 out of 10 |
Medium-sized Companies | Cisco Webex Experience Management (discontinued) Score 8.9 out of 10 | Social Suite by Reputation.com Score 9.3 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.9 out of 10 | Social Suite by Reputation.com Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerSuccessBox | Sprinklr Social | |
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Likelihood to Recommend | 9.5 (15 ratings) | 7.8 (79 ratings) |
Likelihood to Renew | - (0 ratings) | 7.0 (29 ratings) |
Usability | 9.3 (15 ratings) | 10.0 (7 ratings) |
Availability | - (0 ratings) | 9.1 (5 ratings) |
Performance | - (0 ratings) | 8.2 (4 ratings) |
Support Rating | 9.3 (15 ratings) | 9.9 (34 ratings) |
In-Person Training | - (0 ratings) | 7.0 (2 ratings) |
Online Training | - (0 ratings) | 8.4 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (5 ratings) |
Product Scalability | - (0 ratings) | 8.2 (1 ratings) |
CustomerSuccessBox | Sprinklr Social | |
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Likelihood to Recommend | Customer Success Box | Sprinklr |
Pros | Customer Success Box | Sprinklr |
Cons | Customer Success Box | Sprinklr |
Likelihood to Renew | Customer Success Box No answers on this topic | Sprinklr |
Usability | Customer Success Box | Sprinklr |
Reliability and Availability | Customer Success Box No answers on this topic | Sprinklr |
Performance | Customer Success Box No answers on this topic | Sprinklr |
Support Rating | Customer Success Box | Sprinklr |
In-Person Training | Customer Success Box No answers on this topic | Sprinklr |
Online Training | Customer Success Box No answers on this topic | Sprinklr |
Implementation Rating | Customer Success Box No answers on this topic | Sprinklr |
Alternatives Considered | Customer Success Box | Sprinklr |
Scalability | Customer Success Box No answers on this topic | Sprinklr |
Return on Investment | Customer Success Box | Sprinklr |
ScreenShots | CustomerSuccessBox Screenshots |