9 Ratings
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Score 8.9 out of 100
154 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

CustomerSuccessBox

It is the best software if you are a b2b software who is planning to scale customer success department and you are running blind on potential threats for renewal. It also helps you understand which customer is not getting value out of your product. I completely recommend this. Go for it!!!!!
Karthik Jairam | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Clients, such as ours, that want multiple social media platforms observed and engaged with would really work well with Sprinklr Modern Sales & Engagement. In a matter of minutes we can engage with people across multiple platforms, such as Facebook, Twitter, Instagram, LinkedIn and more. It would take so much more time, and therefore resources, to do all of these manually.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Platform & Infrastructure

CustomerSuccessBox
8.6
Sprinklr Modern Sales & Engagement
API
CustomerSuccessBox
8.7
Sprinklr Modern Sales & Engagement
Integration with Salesforce.com
CustomerSuccessBox
8.5
Sprinklr Modern Sales & Engagement

Customer Data Extraction / Integration

CustomerSuccessBox
8.9
Sprinklr Modern Sales & Engagement
Product usage
CustomerSuccessBox
8.8
Sprinklr Modern Sales & Engagement
Help desk / support tickets
CustomerSuccessBox
8.9
Sprinklr Modern Sales & Engagement

Customer Success Management

CustomerSuccessBox
8.7
Sprinklr Modern Sales & Engagement
NPS surveys
CustomerSuccessBox
8.3
Sprinklr Modern Sales & Engagement
Sponsor tracking
CustomerSuccessBox
8.6
Sprinklr Modern Sales & Engagement
Customer profiles
CustomerSuccessBox
8.5
Sprinklr Modern Sales & Engagement
Automated workflow
CustomerSuccessBox
8.7
Sprinklr Modern Sales & Engagement
Customer health scoring
CustomerSuccessBox
9.0
Sprinklr Modern Sales & Engagement
Customer segmentation
CustomerSuccessBox
8.8
Sprinklr Modern Sales & Engagement

CSM Reporting & Analytics

CustomerSuccessBox
8.5
Sprinklr Modern Sales & Engagement
Customer health trends
CustomerSuccessBox
8.9
Sprinklr Modern Sales & Engagement
Engagement analytics
CustomerSuccessBox
8.7
Sprinklr Modern Sales & Engagement
Revenue forecasting
CustomerSuccessBox
7.8
Sprinklr Modern Sales & Engagement
Dashboards
CustomerSuccessBox
8.7
Sprinklr Modern Sales & Engagement

Listening/monitoring

CustomerSuccessBox
Sprinklr Modern Sales & Engagement
7.0
Boolean keyword searches
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
6.6
Filtering out noise/spam
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
6.9
Sentiment analysis
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
5.7
Broad channel coverage
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.6

Publishing

CustomerSuccessBox
Sprinklr Modern Sales & Engagement
7.2
Content planning and scheduling
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
7.3
Audience targeting
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
6.8
Content optimization
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
7.0
Workflow management
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
7.5

Engagement

CustomerSuccessBox
Sprinklr Modern Sales & Engagement
7.7
Automated routing and prioritization
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.0
Customer interaction histories
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
7.3
Bulk actions
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
7.9

Marketing

CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.1
Lead generation
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
7.1
Content marketing
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.6
Paid media management
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.3
Campaigns and promotions
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.5

Channel coverage/integration

CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.4
Twitter
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.5
Facebook
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.7
LinkedIn
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.6
Google+
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.0
Instagram
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.1
Pinterest
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.4
YouTube
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.5

Reporting/analytics

CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.0
Campaign success analytics
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.3
Real-time tracking
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.0
Competitor analysis
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
7.6

Account management

CustomerSuccessBox
Sprinklr Modern Sales & Engagement
7.4
Role-based user permissions & privileges
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
7.6
Mobile access
CustomerSuccessBox
Sprinklr Modern Sales & Engagement
7.2

Pros

CustomerSuccessBox

  • Provides product adoption and client relationship metrics on Account level.
  • Provides options for customizable dashboards.
  • Automated alerts based on set criteria.
  • Sheldon [ai] recommendations.
  • Quick support
Sachin Agarwal | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Anonymous | TrustRadius Reviewer

Cons

CustomerSuccessBox

  • Quick add logs/tasks directly from the account page, this will save a lot of loading time and effort.
  • Software load speed.
Gavin Thomas | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Romain Vezirian | TrustRadius Reviewer

Likelihood to Renew

CustomerSuccessBox

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

CustomerSuccessBox

CustomerSuccessBox 8.8
Based on 9 answers
For a product Like CSB - User Interface is very important , & I must say CSB has User Interface.CSB runs smooth.Different Attributes at tips to ease the work.Integrating all my customers in one view
Ankur Parswani | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

CustomerSuccessBox

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

CustomerSuccessBox

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

CustomerSuccessBox

CustomerSuccessBox 9.1
Based on 9 answers
It is very good and can be reached on emails easily, support gives the resolution on time and can help in working us productively
Akshay Jangra | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.8
Based on 46 answers
I have found the Sprinklr team we have worked with very willing to meet and work with us whenever we have needed them. The tool isn't perfect, but their team is very responsive to our needs. Couldn't ask for better support.
Taylor Hone | TrustRadius Reviewer

In-Person Training

CustomerSuccessBox

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

CustomerSuccessBox

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

CustomerSuccessBox

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

CustomerSuccessBox

We have chosen CustomerSuccessBox as it provides a 360degree customer view and end-to-end customer success management. On top of that having the visibility to automate alerts.
Shweta Dubey | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
Anonymous | TrustRadius Reviewer

Scalability

CustomerSuccessBox

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

CustomerSuccessBox

  • It has helped in managing large amount of Client data under single platform.
  • It helped in generating valuable insights from data.
  • It is helpful to take proactive actions.
Sachin Agarwal | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
Rebecca Ruck | TrustRadius Reviewer

Screenshots

Pricing Details

CustomerSuccessBox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$ 499*

* per user

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CustomerSuccessBox
8.9
Sprinklr Modern Sales & Engagement
8.1

Likelihood to Renew

CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.5

Usability

CustomerSuccessBox
8.8
Sprinklr Modern Sales & Engagement
8.0

Reliability and Availability

CustomerSuccessBox
Sprinklr Modern Sales & Engagement
9.1

Performance

CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.2

Support Rating

CustomerSuccessBox
9.1
Sprinklr Modern Sales & Engagement
7.8

In-Person Training

CustomerSuccessBox
Sprinklr Modern Sales & Engagement
7.0

Online Training

CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.4

Implementation Rating

CustomerSuccessBox
Sprinklr Modern Sales & Engagement
9.0

Scalability

CustomerSuccessBox
Sprinklr Modern Sales & Engagement
8.2

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