What users are saying about
1 Ratings
1 Ratings
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Score 9 out of 100
33 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Custora

I think Custora is a great fit for B2C companies that are trying to take their relationship marketing programs to the next level and outside of basic segmentation. It's a great platform to consolidate all customer, order history, and campaign history type data into one platform to obtain a 360 degree view of the customer.Additionally I would say, if an organization is resource constrained from an analytics perspective, the platform also makes great sense to invest in. It provides out of the box predictive analytics, and custom lifecycle triggers to align a retention marketing program around. Outside of the upfront work to get the platform up and running, it's very marketer friendly to utilize
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Custora
8.5
Infor CloudSuite CRM
7.8
Customer data management / contact management
Custora
9.0
Infor CloudSuite CRM
8.4
Workflow management
Custora
8.0
Infor CloudSuite CRM
10.0
Territory management
Custora
8.0
Infor CloudSuite CRM
5.4
Integration with email client (e.g., Outlook or Gmail)
Custora
9.0
Infor CloudSuite CRM
5.4
Opportunity management
Custora
Infor CloudSuite CRM
8.4
Contract management
Custora
Infor CloudSuite CRM
5.7
Quote & order management
Custora
Infor CloudSuite CRM
7.3
Interaction tracking
Custora
Infor CloudSuite CRM
10.0
Channel / partner relationship management
Custora
Infor CloudSuite CRM
10.0

Customization

Custora
9.0
Infor CloudSuite CRM
8.5
Custom fields
Custora
9.0
Infor CloudSuite CRM
10.0
Custom objects
Custora
9.0
Infor CloudSuite CRM
7.0
API for custom integration
Custora
9.0
Infor CloudSuite CRM
10.0
Scripting environment
Custora
Infor CloudSuite CRM
7.2

Integrations with 3rd-party Software

Custora
9.0
Infor CloudSuite CRM
2.9
Marketing automation
Custora
9.0
Infor CloudSuite CRM
3.0
Compensation management
Custora
Infor CloudSuite CRM
2.7

Customer Service & Support

Custora
Infor CloudSuite CRM
8.3
Case management
Custora
Infor CloudSuite CRM
10.0
Call center management
Custora
Infor CloudSuite CRM
5.0
Help desk management
Custora
Infor CloudSuite CRM
10.0

Marketing Automation

Custora
Infor CloudSuite CRM
2.5
Lead management
Custora
Infor CloudSuite CRM
3.9
Email marketing
Custora
Infor CloudSuite CRM
1.0

CRM Project Management

Custora
Infor CloudSuite CRM
4.2
Task management
Custora
Infor CloudSuite CRM
7.1
Billing and invoicing management
Custora
Infor CloudSuite CRM
3.6
Reporting
Custora
Infor CloudSuite CRM
2.1

CRM Reporting & Analytics

Custora
Infor CloudSuite CRM
4.2
Forecasting
Custora
Infor CloudSuite CRM
3.6
Pipeline visualization
Custora
Infor CloudSuite CRM
7.0
Customizable reports
Custora
Infor CloudSuite CRM
2.1

Security

Custora
Infor CloudSuite CRM
10.0
Single sign-on capability
Custora
Infor CloudSuite CRM
10.0
Role-based user permissions
Custora
Infor CloudSuite CRM
10.0

Social CRM

Custora
Infor CloudSuite CRM
3.5
Social data
Custora
Infor CloudSuite CRM
4.0
Social engagement
Custora
Infor CloudSuite CRM
3.0

Platform

Custora
Infor CloudSuite CRM
5.0
Mobile access
Custora
Infor CloudSuite CRM
5.0

Pros

Custora

  • Very clean user interface that allows a non-technical marketer to set up detailed segments for outbound marketing campaigns
  • Lifecycle triggers that are automatically programmed to set up triggered campaigns. One of the big benefits here is that they are individualized based off of a cusotmer's past purchase patterns
  • Reporting and analytics dashboards are great and allow a team that is resource constrained to quickly gauge status of customer retention
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly | TrustRadius Reviewer

Cons

Custora

  • Currently there are limitations with the number of personas that can be built in the instance, it would be great to have more flexibility here
  • We occasionally see issues with lists delivered to our ESP from the platform. Not a major problem, but could be an area of improvement
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne | TrustRadius Reviewer

Likelihood to Renew

Custora

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
Anonymous | TrustRadius Reviewer

Usability

Custora

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry | TrustRadius Reviewer

Support Rating

Custora

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman | TrustRadius Reviewer

Alternatives Considered

Custora

Bluecore was a solid platform, but Custora is differentiated in that it provides individualized triggers for customers based on their past purchase history
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell | TrustRadius Reviewer

Return on Investment

Custora

  • Overall we have been able to increase the mix of triggered related revenue in email from 20% to 50% of total revenue after implementing Custora's lifecycle triggers
  • We've also seen one off email tests with incremental conversion rates up to 75% when utilizing Custora personas to personal communications
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Custora

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Custora
9.0
Infor CloudSuite CRM
9.0

Likelihood to Renew

Custora
Infor CloudSuite CRM
9.0

Usability

Custora
Infor CloudSuite CRM
7.8

Reliability and Availability

Custora
Infor CloudSuite CRM
9.0

Support Rating

Custora
Infor CloudSuite CRM
8.0

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