What users are saying about
1 Rating
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Top Rated
1845 Ratings
1 Rating
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Score 9 out of 100

monday.com

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Top Rated
1845 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Custora

I think Custora is a great fit for B2C companies that are trying to take their relationship marketing programs to the next level and outside of basic segmentation. It's a great platform to consolidate all customer, order history, and campaign history type data into one platform to obtain a 360 degree view of the customer.Additionally I would say, if an organization is resource constrained from an analytics perspective, the platform also makes great sense to invest in. It provides out of the box predictive analytics, and custom lifecycle triggers to align a retention marketing program around. Outside of the upfront work to get the platform up and running, it's very marketer friendly to utilize
Anonymous | TrustRadius Reviewer

monday.com

I believe this system would be well suited for any business. It has so many features that can be tailored to your specific needs. We personally have a lot of need to be able to track and adjust a data flow for active jobs. We have multiple people with tasks from start to finish tied to the same job. With this software we have been able to see how we could be more efficient in our process and decrease turn around times. It has also allowed for us to CYA with customers on changes made that effect timing for completion. I [feel like] the down side would be for a company that would have outside data coming in this would not be the best option.
Terry Brooks Jr. | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Custora
8.5
monday.com
Customer data management / contact management
Custora
9.0
monday.com
Workflow management
Custora
8.0
monday.com
Territory management
Custora
8.0
monday.com
Integration with email client (e.g., Outlook or Gmail)
Custora
9.0
monday.com

Customization

Custora
9.0
monday.com
Custom fields
Custora
9.0
monday.com
Custom objects
Custora
9.0
monday.com
API for custom integration
Custora
9.0
monday.com

Integrations with 3rd-party Software

Custora
9.0
monday.com
Marketing automation
Custora
9.0
monday.com

Project Management

Custora
monday.com
7.9
Task Management
Custora
monday.com
9.1
Resource Management
Custora
monday.com
7.6
Gantt Charts
Custora
monday.com
8.3
Scheduling
Custora
monday.com
8.2
Workflow Automation
Custora
monday.com
7.8
Team Collaboration
Custora
monday.com
9.1
Support for Agile Methodology
Custora
monday.com
7.9
Support for Waterfall Methodology
Custora
monday.com
7.0
Document Management
Custora
monday.com
7.4
Email integration
Custora
monday.com
7.5
Mobile Access
Custora
monday.com
7.9
Timesheet Tracking
Custora
monday.com
7.7
Change request and Case Management
Custora
monday.com
7.8
Budget and Expense Management
Custora
monday.com
7.2

Professional Services Automation

Custora
monday.com
7.4
Quotes/estimates
Custora
monday.com
8.0
Project & financial reporting
Custora
monday.com
6.9
Integration with accounting software
Custora
monday.com
7.3

Pros

Custora

  • Very clean user interface that allows a non-technical marketer to set up detailed segments for outbound marketing campaigns
  • Lifecycle triggers that are automatically programmed to set up triggered campaigns. One of the big benefits here is that they are individualized based off of a cusotmer's past purchase patterns
  • Reporting and analytics dashboards are great and allow a team that is resource constrained to quickly gauge status of customer retention
Anonymous | TrustRadius Reviewer

monday.com

  • It's so intuitive. Zero tech expertise is required to get up and running quickly, and you can build your workflows and processes as you go.
  • It's so malleable. It's incredibly easy to add to or change the structure of boards, move files around, etc., and importing data (like spreadsheets) is an absolute dream.
  • It's so searchable. For the first time ever, we know where or how to find every file, message, related email, or client purchase history and we can keep it all together in one place.
  • It has a dazzling array of automation and integrations with other apps. They are super easy to apply, and they just work! First time! No frustrating cryptic error messages!
Kirsty Bouttell | TrustRadius Reviewer

Cons

Custora

  • Currently there are limitations with the number of personas that can be built in the instance, it would be great to have more flexibility here
  • We occasionally see issues with lists delivered to our ESP from the platform. Not a major problem, but could be an area of improvement
Anonymous | TrustRadius Reviewer

monday.com

  • The time trackers are great but can be glitchy at times, not tracking properly, or needing to be refreshed multiple times to display the correct time.
  • I would LOVE to see more social media integrations - specifically, to use a social media content board to post to social media when the status is changed (via automation or manually)
  • Kajabi integrations. That would make my life so much easier! I'm trying to find workarounds to create reports based on our Kajabi data but don't want to use Zapier.
Keri Kitchen | TrustRadius Reviewer

Likelihood to Renew

Custora

No score
No answers yet
No answers on this topic

monday.com

monday.com 8.4
Based on 9 answers
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Joseph Madere | TrustRadius Reviewer

Usability

Custora

No score
No answers yet
No answers on this topic

monday.com

monday.com 8.4
Based on 894 answers
I think this platform has great usability, if you know the platform. I really dove in when I started using it and played around with different items to try and improve my team's use of it. I think it can be a little bit confusing or easy-to-mess-up if you don't have very much experience with it, but once I dove in and got to know the platform, it is super easy to use and customize to fit your needs. The automations are helpful (although my team does not use many of them). We have also not integrated monday.com with a lot of platforms but I know there is that option.
Brooke Harper | TrustRadius Reviewer

Support Rating

Custora

No score
No answers yet
No answers on this topic

monday.com

monday.com 8.0
Based on 868 answers
This is definitely a huge strong point of Monday.com. Even when I think it might be after hours and plan on a longer response time, they come through with a quick and friendly response. I've never been met with an "I don't know" or a simple "Yeah, that's not possible to do." They've either had the response, made sure to track down the answer in a timely manner, and/or not only explain the limitation but also add whether it's something they're already working on or what they will do to make sure the info reaches the right team
Jeremy Andrus | TrustRadius Reviewer

Implementation Rating

Custora

No score
No answers yet
No answers on this topic

monday.com

monday.com 7.3
Based on 6 answers
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere | TrustRadius Reviewer

Alternatives Considered

Custora

Bluecore was a solid platform, but Custora is differentiated in that it provides individualized triggers for customers based on their past purchase history
Anonymous | TrustRadius Reviewer

monday.com

We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
Brian Goldrick | TrustRadius Reviewer

Return on Investment

Custora

  • Overall we have been able to increase the mix of triggered related revenue in email from 20% to 50% of total revenue after implementing Custora's lifecycle triggers
  • We've also seen one off email tests with incremental conversion rates up to 75% when utilizing Custora personas to personal communications
Anonymous | TrustRadius Reviewer

monday.com

  • I no longer come to work after a long weekend and think "Oh no, I have no idea what I'm supposed to to" - monday.com has me covered.
  • It's easy to track multiple projects and keep various product managers happy.
  • Saves me time and adapts to my work style.
Kate Bredbenner | TrustRadius Reviewer

Screenshots

Pricing Details

Custora

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Custora Editions & Modules

Additional Pricing Details

monday.com

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

monday.com Editions & Modules

Edition
Basic$81
Standard$101
Pro$161
Enterprise$02
  1. per user
  2. Contact us
Additional Pricing Details
Yearly plan: Save 18% Monthly plan also available

Rating Summary

Likelihood to Recommend

Custora
9.0
monday.com
8.6

Likelihood to Renew

Custora
monday.com
8.4

Usability

Custora
monday.com
8.4

Reliability and Availability

Custora
monday.com
9.2

Performance

Custora
monday.com
8.2

Support Rating

Custora
monday.com
8.0

Online Training

Custora
monday.com
6.4

Implementation Rating

Custora
monday.com
7.3

Scalability

Custora
monday.com
7.9

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