What users are saying about
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Top Rated
219 Ratings
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Top Rated
366 Ratings

Cvent Event Management

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Top Rated
219 Ratings
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Score 8.7 out of 101

EMS Software

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Top Rated
366 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

Cvent Event Management

We run our standard conferences through Cvent Event Management, but we also do our sponsorship sales, service award pin sales and legislative day appointment requests through Cvent. We mapped out those “events” to match their items to the sections in Cvent (i.e., A sponsor package is an admission item, the items that make up the package are sessions, etc.).
Pamela O'Connor, CMP profile photo

EMS Software

Since we only use the software for parking-related needs, I don't have much feedback in this area. I did meet a few users at EMS Live that utilize the software for parking as well, but we knew little of other operations. The four of us did agree that we find the program useful based on our working knowledge.
Kendra Eslinger profile photo

Pros

Cvent Event Management

  • Request for Proposals - our third-party sourcing agent gathers the information that we provide in a Meeting Request Form so they know exactly what we need in a property. We are able to see the top properties based on our criteria in real-time through their portal. No more sending Excel sheets back and forth!
  • The invitation process is streamlined, and in conjunction with dynamic reporting, offers key stakeholders the information they need. The automation of reporting and metrics is more accurate than doing it manually and is also much faster.
  • Integration - we currently use the CrowdCompass mobile app which offers seamless integration with Cvent.
  • Budget - all key stakeholders are able to view our budget categories for each event and at the end of the event, have access to the actual expenses.
Janie Larsen profile photo

EMS Software

  • EMS allows us to communicate with our campus partners in a number of ways - via auto reporting, notifications or reminders, depending on the preference of each user/group.
  • The customer service team is always well versed and extremely helpful in knowing the software so they can help us tailor the system to best suit our needs when we have questions.
  • Reporting options are really flexible. Having the option to create queries outside of the canned report options is truly helpful.
Dana Mims profile photo

Cons

Cvent Event Management

  • Cost - While I conducted a VERY thorough review of the market to make sure that Cvent was exactly the product that we needed, it was a bit of an uphill battle convincing everyone about the cost. My review however did clearly compare a few other competitors offerings and their pricing - and in that review it was clear that Cvent was in fact the most cost effective. The sticker shock sometimes is hard to get over.
  • Movement of Staff - While every single person that I've connected with at Cvent has been UNBELIEVABLY smart and so amazing to work with, most do not stay in the role working with their customers for more than a year or two. This is of course GREAT for them because there is incredible upward mobility and Cvent clearly hires good people, but sometimes it's difficult to remember who my new person is.
Cecilia Golombek profile photo

EMS Software

  • Wizard: i often have issues with this feature. More than likely it’s operator error and I need to become better acquainted with the area, but I do like the idea of it and the ease of copying bookings.
  • Setting reminders for desktop users: it would be nice if you could select multiple users at once instead of one at a time.
Peggy Riann Aud profile photo

Likelihood to Renew

Cvent Event Management

Cvent Event Management 8.3
Based on 14 answers
If and when my new company starts having events I know for a fact that I would go straight to Cvent mostly for the ease of use along with the plethora of options they offer to their customers. Not only that, but my current boss is very particular about how things look for the public so this helps make the choice that easy
Erica Call profile photo

EMS Software

EMS Software 8.2
Based on 30 answers
Although there are improvements that could be made, the software is proving intuitive and robust. Because of past campus experience with a different scheduling software that performed poorly and left a bad impression with most users, we are at a critical juncture where we need something that works well and encourages buy-in among the many departments at our school. So far, EMS is rising to the occasion.
Mike Kraiman profile photo

Usability

Cvent Event Management

Cvent Event Management 7.5
Based on 13 answers
I think the platform is really user friendly, but some people might find it a bit loaded. There are a lot of options, a lot of tabs, a lot of features, but everything was built logically with the customers' and the planners' needs in mind
Cassandre Therrien profile photo

EMS Software

EMS Software 6.6
Based on 15 answers
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
Brian Pollitt profile photo

Reliability and Availability

Cvent Event Management

Cvent Event Management 8.0
Based on 1 answer
No answer on this topic is available.

EMS Software

EMS Software 4.8
Based on 2 answers
The version of EMS that is used in our organization is desktop based. We rarely have any issues with application errors or down time. As far as reliability, it is top notch! Our organization has been extremely pleased that no data has been lost due to an application error or crash
Trish Lofton profile photo

Performance

Cvent Event Management

Cvent Event Management 9.0
Based on 1 answer
No answer on this topic is available.

EMS Software

EMS Software 5.5
Based on 3 answers
when looking at large reservations from say a year or two ago it does take a long to time for them to be loaded up but that may be because of the server and the way the software archives the info. that also goes along with running reports of old data that may of been archived that takes a long time to get
Bartholomew Kallgren profile photo

Support

Cvent Event Management

Cvent Event Management 8.0
Based on 20 answers
I haven't really had an interaction with their customer support, so I don't necessarily feel qualified to give a rating here. However, in having worked with them so far and their attentiveness and responsiveness, I can only imagine it would be same when dealing with their support team or any other various department you would use.
Nick Faulkenberg profile photo

EMS Software

EMS Software 6.4
Based on 15 answers
The support platforms and avenues I have tried to utilize have not furnished results. I get the best support asking colleagues or my account manager. If it is a big change I want to implement a I look to attend the conference
Shalom Murphy profile photo

In-Person Training

Cvent Event Management

Cvent Event Management 9.0
Based on 1 answer
No answer on this topic is available.

EMS Software

EMS Software 7.0
Based on 2 answers
The training wasn't too bad, again it was about 15 years ago and one person came to campus and trained a number of us in one of the computer labs.
Peggy Riann Aud profile photo

Online Training

Cvent Event Management

Cvent Event Management 9.0
Based on 1 answer
No answer on this topic is available.

EMS Software

EMS Software 5.3
Based on 2 answers
nothing is as good as someone in person walking you through it but it was a helpful resource when needing to find out how to do something
Bartholomew Kallgren profile photo

Implementation

Cvent Event Management

Cvent Event Management 7.8
Based on 4 answers
No answer on this topic is available.

EMS Software

EMS Software 6.6
Based on 13 answers
be sure to gather your key stakeholders as well as your general daily users to feedback and process flow; It is helpful to ensure that as you build the system you are keeping all users in mind.
Dana Mims profile photo

Alternatives Considered

Cvent Event Management

They do not stack up, unless you want a simple invite and registration with basic personal questions. Cvent offers details and customization not only for the planner (i.e reporting, check-in, payment, questions) but for the attendee as well (all information in one place, quick time updates, etc.). The reason was simple you get more for your money and it is incredibly time saving and efficient with budgeting tools, reporting, archiving and having all information stored in one place. Did I mention you can access it from anywhere, I sometimes have to work at home or in other cities this allows me to jump on any computer and begin the work
Danielle Keckley profile photo

EMS Software

At my past institution, I started when 25Live was being introduced to the campus. Even though the scheduling software was easier (visually) to navigate, I find EMS has more potential - billing, requests, analytics, etc. I think EMS has the capability to do a lot - but it just takes time to figure out how to set up the framework
Stephen Tucci profile photo

Scalability

Cvent Event Management

Cvent Event Management 10.0
Based on 1 answer
No answer on this topic is available.

EMS Software

EMS Software 8.2
Based on 148 answers
EMS handles all of our needs very well. Even with a growing staff and growing resources and services, we're still able to work well within EMS capability. For example, while we have a limited amount of rooms, we have growing amount of items that are listed as "rooms" such as group tours and pre-set lunch reservations. We are constantly adding new resources and there is no danger of outgrowing EMS.
Allegra Pierce profile photo

Return on Investment

Cvent Event Management

  • I am able to provide comprehensive reporting on open rates and CTR, which at the end of the day, helps us as an organization monitor and follow up with the customers we have invited to make sure they plan to attend. This could attribute to higher ROI numbers.
  • The financial reporting has helped us be more accurate with our full financial roll up to corporate in terms of budgeting. Because of that, we can easily track expenses and calculate total return on investment at the end of the year. We had a conversion rate at our events of 63% this year! Amazing!
  • The integrations with Marketo & SFDC have been crucial for us in triggering automated alerts to our sales org, ultimately allowing them to easily follow up with customers to close the loop on the event attendees' experience, thus furthering the sale and gaining revenue.
Megan Gates profile photo

EMS Software

  • I have been able to use statistic reports generated by EMS to find efficiencies within the product and our organization. As an example of this, I found that our number of bookings had grown from a 8,000 to over 16,000 in just three years, with one staff member booking and managing all of those reservations. With that growth info, I was able to make a case to push clients to self book their reservations and cut down on the workload to my team. Now, of the 16,000 meetings, my staff books 40% of them and clients self book 60%.
  • I have been able to use utilization reports generated by EMS to influence decisions within my organization. The reports tracked when our rooms were utilized the most by room size, time of day, etc. With those trends I could show that our large rooms were being utilized 80-90% of the time and when I showed this to our leadership, they modified some of their meeting times and frequency. When planning for future upgrades to the medical center, they could show that we have a scarcity of conference space and make strategic decisions to increase conference and meeting areas.
Kate Scott profile photo

Pricing Details

Cvent Event Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

EMS Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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