12 Ratings
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Score 9.2 out of 100
7 Ratings
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Score 5.7 out of 100

Attribute Ratings

  • Cvent Onsite Solutions is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.2

Cvent Onsite Solutions

92%
4 Ratings
5.7

Regpack

57%
5 Ratings

Usability

Cvent Onsite Solutions

N/A
0 Ratings
7.3

Regpack

73%
1 Rating

Support Rating

8.5

Cvent Onsite Solutions

85%
4 Ratings
8.0

Regpack

80%
4 Ratings

Likelihood to Recommend

Cvent

I am highly likely to always recommend Cvent Onsite Solutions based on the positive experience I have had with them. I have had an amazing experience overall with the entire Cvent platform and all of their offerings. The support team is awesome and extremely knowledgeable. This is the type of software that offers customers the cutting edge to excel
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Regpack

RegPack and the RegPack Customer Service team have just been awesome! We work in a very niche market, and RegPack has assisted us in providing a complete service to our clients in an attractive and user-friendly way. And, where and when we do hit speed bumps, RegPack's team has always been at the ready to hold our hands and walk us through. They are super helpful, super responsive, and proactive at every step.
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Pros

Cvent

  • Allows a smoother process for attendees
  • Allows our staff more time to focus on other onsite tasks during the conference
  • Shifts to more of a digital process rather than relying on paper/by hand check ins
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Regpack

  • Provides e-signature
  • Provides terms and conditions.
  • Easily add multiple sessions with time, date and required paperwork.
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Cons

Cvent

  • Pricing. If we can get lower pricing, we can use for more events.
  • Buying our own on-site kits vs having Cvent team needing to be onsite.
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Regpack

  • Waitlists - this part of the system doesn’t work like we are used to BUT Regpack is working with us on how to fix it and make it work for us.
  • Payment Method - users can’t change their payment methods on their own.
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Pricing Details

Cvent Onsite Solutions

Starting Price

Editions & Modules

Cvent Onsite Solutions editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Regpack

    Starting Price

    Editions & Modules

    Regpack editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Cvent

      No answers on this topic

      Regpack

      It can be time consuming to start a new project, however it's nice that you can duplicate a project and edit from there. I think that while some of the setup takes a while, once it's running smoothly it's definitely worth the cost and time and will pay for itself quickly.
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      Support Rating

      Cvent

      The person onsite can be hit or miss. We have had a few really wonderful support technicians that came prepared, were helpful, and jumped in where needed. We have had others that sat back, didn't offer advice or best practices tips, and were not pleasant to work with. It's very hit or miss.
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      Regpack

      There is no way to speak to a human representative, and that sucks. E-mail support is effective but takes 24 hours to respond. That can feel like a L O N G time when there is a problem that needs attention.
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      Alternatives Considered

      Cvent

      My organization also uses the Cvent Event Management platform. We did try using another platform called "STAR" which had very limited offerings compared to the Cvent Onsite Solutions. STAR did not have a user-friendly layout nor was it easy to digitally manage our events. Maybe the STAR platform works better on a smaller scale, but we are a large organization so it simply wasn't efficient for us
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      Regpack

      We have [switched] to league magic which is built for sports management.
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      Return on Investment

      Cvent

      • It allows our organization to lower overtime pay to employees who needed to stay at the registration area
      • Allows us to allocate our resources to other functions that bring in revenue
      • Pre-conference time usually wasted on pre-packing is now freed up to focus on more important functions within our organization
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      Regpack

      • Our ROI has been totally positive with RegPack. While it is not the cheapest option on the market, it's $$ to quality is second to none. We have been particularly impressed with the level of assistance that we receive from their team—any and every question, query, doubt has been addressed, and a solution has been found.
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      Screenshots

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