Cvent Passkey vs iHotelier Suite

What users are saying about

This review does not include a rating.

Score 8.3 out of 10

Based on 29 reviews and ratings

This review does not include a rating.

Attribute Ratings

Cvent Passkey

87%

27 Ratings

iHotelier Suite

N/A

0 Ratings

Cvent Passkey

64%

1 Rating

iHotelier Suite

N/A

0 Ratings

Cvent Passkey

84%

34 Ratings

iHotelier Suite

N/A

0 Ratings

Pros

Streamline the rooming list process
Gives clients 24 hour access to their rooming lists
Gives time back to vendors from not having to send updated rooming lists

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Teresa James

Director of Sales & Marketing

Residence InnHospitality, 51-200 employees

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No answers on this topic

Cons

The support center for administrators (GroupMax) and the dashboard could be better. Good for beginnings, but there is a lack of detail for more advanced users.
The process of building a booking site could be easier/more streamlined. We sometimes have to hunt around to find where to edit information.

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Verified User

Administrator in Other

Accounting Company, 10,001+ employees

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No answers on this topic

Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

Starting Price

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Usability

Cvent Passkey 6.4

Based on 1 answer

I think it could be improved upon slightly, a little more intuitive and user friendly, but generally speaking, it’s already pretty good

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Emily Wernet, CMP, HMCC

Meeting & Event Specialist

ArthrexMedical Device, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Cvent Passkey 8.4

Based on 34 answers

I have not had any issues with Passkey where I needed help from the support team. The Cvent Community has been a great spot to ask questions regarding Passkey and get the answers that I needed. I think that Cvent Community has hundreds of people that have had years of experience using these different products and when I have questions, they have usually been asked in the past.

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Verified User

Consultant in Product Management

Events Services Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We haven't used any other options. We used to manage everything manually, which sucked up hundreds of hours of our employee's time and cause frustrations among some of our high profile clients who wanted to make their bookings or manage their trip on their own off-hours time instead of having to reach our employees during booking hours. They are then also able to edit their reservation and receive confirmation numbers without having to go through us. With all of the GDPR issues occurring, it's also solving a lot of trouble of collecting information and properly managing it.

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