What users are saying about
29 Ratings
This review does not include a rating.
29 Ratings
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Score 8.3 out of 100
This review does not include a rating.

Attribute Ratings

    Likelihood to Recommend

    8.7

    Cvent Passkey

    87%
    27 Ratings

    iHotelier Suite

    N/A
    0 Ratings

    Usability

    6.4

    Cvent Passkey

    64%
    1 Rating

    iHotelier Suite

    N/A
    0 Ratings

    Support Rating

    8.4

    Cvent Passkey

    84%
    34 Ratings

    iHotelier Suite

    N/A
    0 Ratings

    Likelihood to Recommend

    Cvent Passkey

    I think passkey is a great tool and find the majority of its functions and options super helpful! I really enjoy being able to make changes and updates to my rooming list without having to contact the vendor every single time. For most use cases, it generally fits the bill.
    Ivan Mejia | TrustRadius Reviewer

    iHotelier Suite

    No answers on this topic

    Pros

    Cvent Passkey

    • Streamline the rooming list process
    • Gives clients 24 hour access to their rooming lists
    • Gives time back to vendors from not having to send updated rooming lists
    Teresa James | TrustRadius Reviewer

    iHotelier Suite

    No answers on this topic

    Cons

    Cvent Passkey

    • The support center for administrators (GroupMax) and the dashboard could be better. Good for beginnings, but there is a lack of detail for more advanced users.
    • The process of building a booking site could be easier/more streamlined. We sometimes have to hunt around to find where to edit information.
    Anonymous | TrustRadius Reviewer

    iHotelier Suite

    No answers on this topic

    Pricing Details

    Cvent Passkey

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    iHotelier Suite

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Cvent Passkey

    Cvent Passkey 6.4
    Based on 1 answer
    I think it could be improved upon slightly, a little more intuitive and user friendly, but generally speaking, it’s already pretty good
    Emily Wernet, CMP, HMCC | TrustRadius Reviewer

    iHotelier Suite

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Cvent Passkey

    Cvent Passkey 8.4
    Based on 34 answers
    I have not had any issues with Passkey where I needed help from the support team. The Cvent Community has been a great spot to ask questions regarding Passkey and get the answers that I needed. I think that Cvent Community has hundreds of people that have had years of experience using these different products and when I have questions, they have usually been asked in the past.
    Anonymous | TrustRadius Reviewer

    iHotelier Suite

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Cvent Passkey

    We haven't used any other options. We used to manage everything manually, which sucked up hundreds of hours of our employee's time and cause frustrations among some of our high profile clients who wanted to make their bookings or manage their trip on their own off-hours time instead of having to reach our employees during booking hours. They are then also able to edit their reservation and receive confirmation numbers without having to go through us. With all of the GDPR issues occurring, it's also solving a lot of trouble of collecting information and properly managing it.
    Rachel Sigley-Cantalupo | TrustRadius Reviewer

    iHotelier Suite

    No answers on this topic

    Return on Investment

    Cvent Passkey

    • Positive ROI: Credit Card information is easily collected for the hotel.
    • Negative ROI: It was harder for us planners to track the changes.
    Bri Anguilano | TrustRadius Reviewer

    iHotelier Suite

    No answers on this topic

    Screenshots

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