What users are saying about
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48 Ratings
19 Ratings
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Score 7.8 out of 100

Socio

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48 Ratings
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Score 9.9 out of 100

Likelihood to Recommend

RegOnline by Cvent (Discontinued)

RegOnline is a great tool for multi-track events. It is very user friendly and the software makes it easy to set up multiple tracks. It's even easy to check the progress of your event and make changes without impacting the registration process. The ability to collect data that can be taken back to the C-suite is also nice.
Casey Kyler-West | TrustRadius Reviewer

Socio

There are always plusses and minuses to various platforms and nothing is ever going to be a perfect fit for everyone. Socio does so much very well, but there are a few places, like the current way that presenters are cut off from attendees in the normal system that if that is what is most important to you, there may be better options. However, if you are talking about out-of-the-box solutions for an event of any size, their customer service puts them far above anyone else.
Eric Thut | TrustRadius Reviewer

Pros

RegOnline by Cvent (Discontinued)

  • RegOnline is able to handle credit card payments, cashing out once per month by sending a check to me (paid to the university) via mail. This was the main reason that we needed the site, and it is it's best feature.
  • Customizable options were added this year, and though a little confusing at first they have been great at adding additional details in headers on pages (on pages that I formerly was unable to provide additional instructions).
  • The registration system itself has been useful for managing registrants, and being able to easily update those who still chose to pay 'offline' via check or wire transfer (allowing me to still easily see all paid participants).
Anonymous | TrustRadius Reviewer

Socio

  • Socio was straightforward to use, both in terms of setup and in user experience
  • We were able to upload 100 sessions in one click
  • Our attendees loved the ease of using the mobile and desktop apps interchangeably
  • The documentation and support staff made the experience seamless
Nick Hostert | TrustRadius Reviewer

Cons

RegOnline by Cvent (Discontinued)

  • You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
  • RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
  • It isn't easy to get in touch with support.
Anonymous | TrustRadius Reviewer

Socio

  • The standard template to build out the community is pretty rigid. We had to adjust some of our styling and graphics to account for what Socio's template allowed.
  • Inability for event admins to make account changes for users. Several times we had users change jobs, therefore, changing their emails. Each time, we had to go through Socio support to get them access to their account.
  • Documentation and knowledgebase could be more substantive.
Megan Cairns | TrustRadius Reviewer

Support Rating

RegOnline by Cvent (Discontinued)

RegOnline by Cvent (Discontinued) 10.0
Based on 1 answer
We've never had an issue they couldn't resolve in one phone call.
Anonymous | TrustRadius Reviewer

Socio

No score
No answers yet
No answers on this topic

Alternatives Considered

RegOnline by Cvent (Discontinued)

The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.
Casey Kyler-West | TrustRadius Reviewer

Socio

We researched other products but Socio was the first company we chose to try and we have been with them since the start and haven't needed to or wanted to look elsewhere. Socio has been great for our company and they provide exactly what we need.
Janelle Hruby | TrustRadius Reviewer

Return on Investment

RegOnline by Cvent (Discontinued)

  • Everyone has been incredibly happy being able to pay on credit card! Prior to RegOnline, our only payment options were by check, money order, or wire transfer. I personally had to deposit many, many more personal checks to the university on behalf of participants. So participants have been happy with the credit card option (it was requested by many every year until the switch to RegOnline), but it also has been very helpful at saving me time as well.
  • The negative impact has been that we had a free registration page set up prior to RegOnline, that we dropped fully. So while some participants still pay by check or wire transfer, we still must pay the 'per participant' fee even for participants not paying through RegOnline.
Anonymous | TrustRadius Reviewer

Socio

  • Socio has improved the ROI on my fundraising events by keeping attendees focus and housed in the event. With Zoom or random links attached they get lost in the web of distractions.
  • Attendees are easily able to connect with speakers, providers and others guests.
  • I can incorporate donation links, monthly giving, and silent auctions all in one easy-to-find place!
  • Sponsors do not feel left out! They can highlight exactly what they want and be engaged virtually!
Teri Jakob, CMP, CMM | TrustRadius Reviewer

Screenshots

Pricing Details

RegOnline by Cvent (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Socio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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