What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
865 Ratings
19 Ratings
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Score 7.8 out of 100

SurveyMonkey

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Top Rated
865 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

RegOnline by Cvent (Discontinued)

RegOnline is a great tool for multi-track events. It is very user friendly and the software makes it easy to set up multiple tracks. It's even easy to check the progress of your event and make changes without impacting the registration process. The ability to collect data that can be taken back to the C-suite is also nice.
Casey Kyler-West | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey is an easy to use program when you are needing to collect and organize feedback or data points from individuals. My biggest con with SurveyMonkey is that its another login/password you have to remember. Personally, I've switched to using Google Forms since its already synced with my Gmail account. Professionally, we've been using more and more of Wufoo and transitioning to Titan Forms as they have more capabilities and automatically tie in with other software that we are using, which makes it easier for tracking purposes. If you just need a simple survey software then SurveyMonkey will meet your needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

RegOnline by Cvent (Discontinued)
SurveyMonkey
7.9
Survey templates
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.4
Themes
RegOnline by Cvent (Discontinued)
SurveyMonkey
7.6
Custom logo/branding
RegOnline by Cvent (Discontinued)
SurveyMonkey
7.8

Survey Content

RegOnline by Cvent (Discontinued)
SurveyMonkey
8.3
Changes to live survey
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.5
Question design help
RegOnline by Cvent (Discontinued)
SurveyMonkey
7.7
Multiple question types
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.8

Survey Logic

RegOnline by Cvent (Discontinued)
SurveyMonkey
8.4
Survey logic flexibility
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.4

Survey Reporting & Analytics

RegOnline by Cvent (Discontinued)
SurveyMonkey
8.3
Response tracking
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.6
Data export
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.6
Standard reports
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.3
Custom reports
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.2
Analytics
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.1

Survey Administration & Security

RegOnline by Cvent (Discontinued)
SurveyMonkey
8.5
Access controls
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.6
Compliance
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.4

Survey Distribution

RegOnline by Cvent (Discontinued)
SurveyMonkey
8.0
Vendor-offered crowdsourcing
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.0
Respondent restrictions
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.0

Pros

RegOnline by Cvent (Discontinued)

  • RegOnline is able to handle credit card payments, cashing out once per month by sending a check to me (paid to the university) via mail. This was the main reason that we needed the site, and it is it's best feature.
  • Customizable options were added this year, and though a little confusing at first they have been great at adding additional details in headers on pages (on pages that I formerly was unable to provide additional instructions).
  • The registration system itself has been useful for managing registrants, and being able to easily update those who still chose to pay 'offline' via check or wire transfer (allowing me to still easily see all paid participants).
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
Tiffany Consalvo | TrustRadius Reviewer

Cons

RegOnline by Cvent (Discontinued)

  • You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
  • RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
  • It isn't easy to get in touch with support.
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

RegOnline by Cvent (Discontinued)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Ben Donkor | TrustRadius Reviewer

Usability

RegOnline by Cvent (Discontinued)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.6
Based on 35 answers
SurveyMonkey is incredibly simple to use, each step is laid out clearly and precisely. They also provide templates that make the creation of surveys easier. They provide the analytics in a clear, easily manipulated way, along with several exporting options that make integrating the analytics into presentations simple.
Caroline Dobson | TrustRadius Reviewer

Performance

RegOnline by Cvent (Discontinued)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.0
Based on 2 answers
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Support Rating

RegOnline by Cvent (Discontinued)

RegOnline by Cvent (Discontinued) 10.0
Based on 1 answer
We've never had an issue they couldn't resolve in one phone call.
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 7.5
Based on 35 answers
I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
Betsy Scruggs | TrustRadius Reviewer

Implementation Rating

RegOnline by Cvent (Discontinued)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 10.0
Based on 4 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Alternatives Considered

RegOnline by Cvent (Discontinued)

The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.
Casey Kyler-West | TrustRadius Reviewer

SurveyMonkey

I've been using SurveyMonkey for more than 20 years - most of the competitor solutions that I reviewed over 20 years ago don't even exist any longer, or they've been acquired by other firms. SurveyMonkey has stood the test of time, and never given me the need to seek out other competitive solutions
Ira Bornstein, MBA | TrustRadius Reviewer

Return on Investment

RegOnline by Cvent (Discontinued)

  • Everyone has been incredibly happy being able to pay on credit card! Prior to RegOnline, our only payment options were by check, money order, or wire transfer. I personally had to deposit many, many more personal checks to the university on behalf of participants. So participants have been happy with the credit card option (it was requested by many every year until the switch to RegOnline), but it also has been very helpful at saving me time as well.
  • The negative impact has been that we had a free registration page set up prior to RegOnline, that we dropped fully. So while some participants still pay by check or wire transfer, we still must pay the 'per participant' fee even for participants not paying through RegOnline.
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
Megan Abbott | TrustRadius Reviewer

Pricing Details

RegOnline by Cvent (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RegOnline by Cvent (Discontinued) Editions & Modules

Additional Pricing Details

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey Editions & Modules

Edition
Business Plan - Team Advantage27.001
Business Plan - Team Premier89.001
EnterpriseContact Sales
Personal Plan - Standard Monthly99.003
Personal Plan - Advantage Annual34.004
Personal Plan - Premier Annual119.004
  1. Per User Per Month (billed annually)
  2. none
  3. Per User Per Month (billed monthly)
  4. Per User Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

RegOnline by Cvent (Discontinued)
8.0
SurveyMonkey
7.7

Likelihood to Renew

RegOnline by Cvent (Discontinued)
SurveyMonkey
8.9

Usability

RegOnline by Cvent (Discontinued)
SurveyMonkey
8.6

Reliability and Availability

RegOnline by Cvent (Discontinued)
SurveyMonkey
10.0

Performance

RegOnline by Cvent (Discontinued)
SurveyMonkey
6.0

Support Rating

RegOnline by Cvent (Discontinued)
10.0
SurveyMonkey
7.5

Implementation Rating

RegOnline by Cvent (Discontinued)
SurveyMonkey
10.0

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