What users are saying about
Top Rated
741 Ratings
19 Ratings
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Score 7.8 out of 100
Top Rated
741 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

RegOnline by Cvent (Discontinued)

RegOnline is a great tool for multi-track events. It is very user friendly and the software makes it easy to set up multiple tracks. It's even easy to check the progress of your event and make changes without impacting the registration process. The ability to collect data that can be taken back to the C-suite is also nice.
Casey Kyler-West | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey is great for when you need feedback from a large audience (our company is about 30 people) and you want feedback in a simple, quick, and easy way. It's very easy to use (you don't need to be super tech-savvy to understand how to use it) and you get answers immediately. We wouldn't use SurveyMonkey for something that requires more in-depth answers or when we want our employees' answers to remain confidential.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

RegOnline by Cvent (Discontinued)
SurveyMonkey
8.0
Survey templates
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.6
Themes
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.2
Custom logo/branding
RegOnline by Cvent (Discontinued)
SurveyMonkey
7.2

Survey Content

RegOnline by Cvent (Discontinued)
SurveyMonkey
8.6
Changes to live survey
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.9
Question design help
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.0
Multiple question types
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.8

Survey Logic

RegOnline by Cvent (Discontinued)
SurveyMonkey
8.2
Survey logic flexibility
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.2

Survey Reporting & Analytics

RegOnline by Cvent (Discontinued)
SurveyMonkey
8.4
Response tracking
RegOnline by Cvent (Discontinued)
SurveyMonkey
9.1
Data export
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.9
Standard reports
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.2
Custom reports
RegOnline by Cvent (Discontinued)
SurveyMonkey
7.8
Analytics
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.2

Survey Administration & Security

RegOnline by Cvent (Discontinued)
SurveyMonkey
8.5
Access controls
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.6
Compliance
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.5

Survey Distribution

RegOnline by Cvent (Discontinued)
SurveyMonkey
8.3
Vendor-offered crowdsourcing
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.2
Respondent restrictions
RegOnline by Cvent (Discontinued)
SurveyMonkey
8.4

Pros

RegOnline by Cvent (Discontinued)

  • RegOnline is able to handle credit card payments, cashing out once per month by sending a check to me (paid to the university) via mail. This was the main reason that we needed the site, and it is it's best feature.
  • Customizable options were added this year, and though a little confusing at first they have been great at adding additional details in headers on pages (on pages that I formerly was unable to provide additional instructions).
  • The registration system itself has been useful for managing registrants, and being able to easily update those who still chose to pay 'offline' via check or wire transfer (allowing me to still easily see all paid participants).
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
  • Allowing for a large number of participants to be mailed at once is a huge plus.
  • Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
Stacey Pagan | TrustRadius Reviewer

Cons

RegOnline by Cvent (Discontinued)

  • You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
  • RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
  • It isn't easy to get in touch with support.
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • The UI feels outdated. That in itself is not a bad thing - you know when you're filling a Survey Monkey, as the interface is easily recognisable. However, while all the other competitors and tools are moving with the times, Survey Monkey seems to be stuck in time. That, however, is the opposite of their app: their mobile development team definitely keeps their app up-to-date with the latest technologies. For instance, they updated their app to support the latest iPhone 6 and 6 Plus soon after the devices were released.
  • There's reporting available on the platform, although it feels quite basic. As an analyst I usually require enough features to "slice and dice" the data and work with it, and Survey Monkey doesn't help me all the way. That's not the end of the world however: the reporting available will be just enough for a user who just wants to know the top-level stats, and for advanced users the spreadsheet exports will be enough for you to carry on your reporting in your tool of choice.
Ben Donkor | TrustRadius Reviewer

Likelihood to Renew

RegOnline by Cvent (Discontinued)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
It's very budget friendly. I think we pay a little over $200 a year for our annual subscription and we pretty much use it on a monthly basis to get feedback from our members on meetings, conferences, trade shows and gathering contact info.
Megan Abbott | TrustRadius Reviewer

Usability

RegOnline by Cvent (Discontinued)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 5.0
Based on 3 answers
The interface it too packed with info and promotions. there isn't a clear distinction between the task-related components on the screen, and upgrade promotions, tips etc. much noise.
Eldad Arad | TrustRadius Reviewer

Performance

RegOnline by Cvent (Discontinued)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Support Rating

RegOnline by Cvent (Discontinued)

RegOnline by Cvent (Discontinued) 10.0
Based on 1 answer
We've never had an issue they couldn't resolve in one phone call.
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 8.0
Based on 2 answers
We have only worked with the customer support team when renewing our plan. The process is very easy and can be completed in less than 5 minutes.
Anonymous | TrustRadius Reviewer

Implementation Rating

RegOnline by Cvent (Discontinued)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 10.0
Based on 2 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Alternatives Considered

RegOnline by Cvent (Discontinued)

The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.
Casey Kyler-West | TrustRadius Reviewer

SurveyMonkey

I have never used any other Survey Software/Program, because Survey Monkey has never let me down! If I were to need to find another program to use, I would most likely use the Internet and word of mouth and try to gather recommendations/referrals, but again, I have never felt it necessary to do so.
Anonymous | TrustRadius Reviewer

Return on Investment

RegOnline by Cvent (Discontinued)

  • Everyone has been incredibly happy being able to pay on credit card! Prior to RegOnline, our only payment options were by check, money order, or wire transfer. I personally had to deposit many, many more personal checks to the university on behalf of participants. So participants have been happy with the credit card option (it was requested by many every year until the switch to RegOnline), but it also has been very helpful at saving me time as well.
  • The negative impact has been that we had a free registration page set up prior to RegOnline, that we dropped fully. So while some participants still pay by check or wire transfer, we still must pay the 'per participant' fee even for participants not paying through RegOnline.
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • ROI positive.
  • Better connection and communication with my entire work team, and even better business relationships with clients.
  • With better data collection, we have been able to improve various functions within the organization, knowing our shortcomings, we find fast and accurate solutions.
Freddy Stephen | TrustRadius Reviewer

Pricing Details

RegOnline by Cvent (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

RegOnline by Cvent (Discontinued)
8.0
SurveyMonkey
8.2

Likelihood to Renew

RegOnline by Cvent (Discontinued)
SurveyMonkey
8.9

Usability

RegOnline by Cvent (Discontinued)
SurveyMonkey
5.0

Reliability and Availability

RegOnline by Cvent (Discontinued)
SurveyMonkey
10.0

Performance

RegOnline by Cvent (Discontinued)
SurveyMonkey
6.0

Support Rating

RegOnline by Cvent (Discontinued)
10.0
SurveyMonkey
8.0

Implementation Rating

RegOnline by Cvent (Discontinued)
SurveyMonkey
10.0

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