47 Ratings
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Score 8.2 out of 100
109 Ratings
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Score 7.9 out of 100

Attribute Ratings

  • CyberArk Privileged Account Security is rated higher in 1 area: Likelihood to Recommend
  • HID DigitalPersona is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.0

CyberArk Privileged Account Security

80%
9 Ratings
7.7

HID DigitalPersona

77%
68 Ratings

Likelihood to Renew

CyberArk Privileged Account Security

N/A
0 Ratings
9.9

HID DigitalPersona

99%
5 Ratings

Usability

CyberArk Privileged Account Security

N/A
0 Ratings
9.0

HID DigitalPersona

90%
5 Ratings

Support Rating

7.4

CyberArk Privileged Account Security

74%
7 Ratings
9.0

HID DigitalPersona

90%
11 Ratings

Implementation Rating

CyberArk Privileged Account Security

N/A
0 Ratings
9.0

HID DigitalPersona

90%
8 Ratings

Likelihood to Recommend

CyberArk Privileged Account Security

The system is great for enterprise or larger IT departments or teams where temporary or full access may be given using privileged IDs. Requirements for needing local admin access is also eliminated which can help with specific Windows workstation related tasks. It can be very useful when working with remote teams or contractors who may need temporary access to a system when required.
Craig Lockley | TrustRadius Reviewer

HID DigitalPersona

It is great for Windows authentication and works with many other applications. In fact, the FDIC was here this past week and they were impressed in our utilization of the DigitalPersona software. It does add an extra level of security here at the bank and that is very important considering all of the financial data that we have here.
Owen Heuston | TrustRadius Reviewer

Pros

CyberArk Privileged Account Security

  • Automatically discover new servers on the network and take control of the local admin password by vaulting it and ensuring nobody knows the password. A different password on every server.
  • Automatically roll the password in a configurable manner - after each use, after a certain period of time, etc.
  • Track and govern sensitive account usage by ensuring only properly authorized users can access the vault and obtain the credentials and then monitor usage.
Anonymous | TrustRadius Reviewer

HID DigitalPersona

  • Super fast to recognize fingerprint and authenticate .
  • Accurate with a wide area of fingerprint. Most windows laptops with built in fingerprint scanners only recognize a small area of print.
  • Units are inexpensive.
  • Quick and easy to install server software and client hardware.
  • When workstations were upgraded from Windows 8.1 to Windows 10 the software continued working flawlessly.
Anonymous | TrustRadius Reviewer

Cons

CyberArk Privileged Account Security

  • GUI - right now everything is on one page/dashboard. Some level of folder/Safe type view would be great
  • More options when storing passwords - especially for network based passwords
  • Better integrations with vendors like Cisco so that admins dont need to really get the password from the vault (think Last Pass type add on)
Anonymous | TrustRadius Reviewer

HID DigitalPersona

  • Multiple domains - DigitalPersona struggles with multiple domains. Since the solution is licensed per domain, migrating users between domains can be troublesome to keep licensed. Additionally, migrating to a new domain removes the AD leaf objects that store all digital persona information, essentially wiping out and credentials or other stored information.
  • Password change - DigitalPersona can be confusing to update when a stored password for a website is updated. The password is entered, and then the user is redirected to the websites password change page. Users must then authenticate with a Digital persona credential again before being prompted by Digital Persona to update the password. If the user is allowed to change the password manually through the websites page, this will lead to what is stored in Digital Persona being out of sync with the new password, and eventually account lockouts.
  • Terminal Server - DigitalPersona has performance issues when utilized on a high-traffic terminal server. Often it causes big CPU spikes as well as hanging sessions upon disconnect.
Anonymous | TrustRadius Reviewer

Pricing Details

CyberArk Privileged Account Security

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CyberArk Privileged Account Security Editions & Modules

Additional Pricing Details

HID DigitalPersona

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$375 per user per month

HID DigitalPersona Editions & Modules

Edition
HID DigitalPersona3.751
  1. per user per month
Additional Pricing Details

Likelihood to Renew

CyberArk Privileged Account Security

No score
No answers yet
No answers on this topic

HID DigitalPersona

HID DigitalPersona 9.9
Based on 5 answers
Two things.1- because of the hardware investment we already made in all the fingerprint readers.2 - I have yet to see a competitor with a similar concept.
Anonymous | TrustRadius Reviewer

Usability

CyberArk Privileged Account Security

No score
No answers yet
No answers on this topic

HID DigitalPersona

HID DigitalPersona 9.0
Based on 5 answers
I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.
Anonymous | TrustRadius Reviewer

Support Rating

CyberArk Privileged Account Security

CyberArk Privileged Account Security 7.4
Based on 7 answers
Customer support and technical support have always been great when we require assistance. Especially when we come across issues that we're not familiar with.
Larissa Ruelas | TrustRadius Reviewer

HID DigitalPersona

HID DigitalPersona 9.0
Based on 11 answers
Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.
Anonymous | TrustRadius Reviewer

Implementation Rating

CyberArk Privileged Account Security

No score
No answers yet
No answers on this topic

HID DigitalPersona

HID DigitalPersona 9.0
Based on 8 answers
Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CyberArk Privileged Account Security

It is known as one of the safest products in the market. It has good support and is also available as on-premise. You can run it virtually on VMWare (and probably on other hypervisors as well). You can have a second instance on bare metal and that makes it a very safe system.
Anonymous | TrustRadius Reviewer

HID DigitalPersona

We have used One Identity for software tokens. The Defender software tokens were originally included with our bundle and work pretty well for integration into the AnyConnect VPN client with Cisco. All that said, we use the two products for different applications and DP does what it does very well.
Ken Grimes | TrustRadius Reviewer

Return on Investment

CyberArk Privileged Account Security

  • Decreased the probability of an external cyber attack to privileged accounts..
  • Management can control privileged account life cycle management more effectively
  • Recording privileged sessions allows our organization to play back exactly the point of a breach or malicious behavior
  • Automated system to manage and verify passwords, as privileged accounts are constantly created and deleted
  • Automatic PWD change functionality will substantially decrease probability of PWD theft or misuse.
Sujeet Swain | TrustRadius Reviewer

HID DigitalPersona

  • All other 2-factor authentication software we looked at were a subscription based platforms.
  • The DigitalPersona staff was very efficient in the implantation process which allowed our staff to move on to other issues.
  • The technical staff spends less time on account lockouts now since the end-user is now capable of resolving lockouts themselves.
Justin Simpkinson | TrustRadius Reviewer

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