73 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 73 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- CyberArk Workforce Identity ranks higher in 1 feature set: Identity Management
Identity Management

9.2
CyberArk Workforce Identity
92%

7.2
OpenText Identity and Access ManagementPlatform
72%
CyberArk Workforce Identity ranks higher in 7/7 features
CyberArk Workforce Identity ranks higher in 7/7 features
ID-Management Access Control

9.5
95%
4 Ratings

7.3
73%
2 Ratings
ID Management Single-Sign On (SSO)

9.5
95%
3 Ratings

7.7
77%
2 Ratings
Multi-Factor Authentication

9.5
95%
3 Ratings

7.3
73%
2 Ratings
Password Management

9.5
95%
3 Ratings

7.7
77%
2 Ratings
Account Provisioning and De-provisioning

8.5
85%
4 Ratings

5.5
55%
1 Rating
ID Management Workflow Automation

8.5
85%
4 Ratings

7.3
73%
2 Ratings
ID Risk Management

9.5
95%
4 Ratings

7.7
77%
2 Ratings
Attribute Ratings
- CyberArk Workforce Identity is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

9.0
CyberArk Workforce Identity
90%
44 Ratings

7.3
OpenText Identity and Access ManagementPlatform
73%
2 Ratings
Likelihood to Renew

10.0
CyberArk Workforce Identity
100%
2 Ratings

OpenText Identity and Access ManagementPlatform
N/A
0 Ratings
Usability

CyberArk Workforce Identity
N/A
0 Ratings

6.8
OpenText Identity and Access ManagementPlatform
68%
2 Ratings
Support Rating

9.0
CyberArk Workforce Identity
90%
8 Ratings

7.3
OpenText Identity and Access ManagementPlatform
73%
2 Ratings
Likelihood to Recommend
CyberArk Workforce Identity
Since the product is especially preferred in the IT department, users have too many prejudices about the product. For this reason, they show a lot of resistance regarding the product. Therefore, detailed documentation on password change, connection to IT applications, virtual machines and network devices, and training to IT staff is essential. The product should definitely be in the financial sector in terms of information security. The data security policies of the institutions go a long way with this product. Here, rather than the size of the institution, the criticality of the data it contains determines whether or not to buy this product.
Network & Security Technical Architect
Vakıf KatılımFinancial Services, 1001-5000 employees
OpenText Identity and Access ManagementPlatform
Suited for complex identity journeys involving multiple identity constituents like customers, employees, extended enterprise users (e.g., agents, partners, vendors). OpenText Identity and Access Management (IAM) Platform, formerly Covisint, is not suited for on-premises-based IAM implementations.
CISO (Chief Information Security Officer)
Auto Club Group (AAA)Financial Services, 10,001+ employees
Pros
CyberArk Workforce Identity
- Implementation of the Centrify solution for federation with Azure/Office 365 takes about 15 minutes versus the several hours it can take to stand up other solutions.
- Mobile Device Management (MDM) has granular controls for administrators yet is very easy for our users.
- I have been in the IT field for over 20 years, and the technical support at Centrify is by far the best I have ever encountered.
- Granular Multi-factor Authentication (MFA) works perfectly and is easy to set up and maintain.
- If you ever have to re-federate with Azure/Office 365, it only takes a few minutes, which is amazingly fast in comparison to other solutions we have tried in the past.
- Establishing SAML assertions is well documented and easily accomplished. If you do run into any issues, Centrify technical support will assist you.
- Centrify is excellent about proactively sending communications regarding problems and maintenance releases.
- The Centrify Identity Service solution is constantly being updated and improved to not only bring new features/innovations, but also to make sure that everything is kept safe against the latest security threats.
- As a customer, I truly get the impression that my business is important to Centrify and they try to be a good business partner.
- Centrify listens to suggestions regarding the product development. This is true for suggestions regarding the admin/user interface as well as requests for new features.
Technical Specialist III
Alfa InsuranceInsurance, 1001-5000 employees
OpenText Identity and Access ManagementPlatform
- Good personnel/team
- Small company type customer service gives ease of access and sense of urgency
director
bhfInsurance, 5001-10,000 employees
Cons
CyberArk Workforce Identity
- Occasionally, I get logged out of Gmail, sometimes in the middle of an email. I'm not sure why it happens, but I think it has something to do with timing out. Which is strange because I'm on email all day. Not sure why.
Customer Success Manager
Zoom Video CommunicationsInternet, 501-1000 employees
OpenText Identity and Access ManagementPlatform
- Additional automation capabilities on the platform
- More configuration-driven approach
- Passwordless authentication
CISO (Chief Information Security Officer)
Auto Club Group (AAA)Financial Services, 10,001+ employees
Pricing Details
CyberArk Workforce Identity
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$4
Starting Price
$3 per user/per month
CyberArk Workforce Identity Editions & Modules
Edition
Analytics | $31 |
---|---|
App Gateway | $31 |
Endpoints | $31 |
- per user/per month
Additional Pricing Details
There are multiple factors that influence price, if you would like a rough estimate of your specific use-case please contact us at https://www.centrify.com/about-us/contact.OpenText Identity and Access ManagementPlatform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—OpenText Identity and Access ManagementPlatform Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
CyberArk Workforce Identity
CyberArk Workforce Identity 10.0
Based on 2 answers
Centrify is central to creating efficiency and safety for our clients and internally. To remove it would cause a massive disturbance in the lives of our employees and our clients.

Verified User
Consultant in Professional Services
Marketing and Advertising Company, 11-50 employeesOpenText Identity and Access ManagementPlatform
No score
No answers yet
No answers on this topic
Usability
CyberArk Workforce Identity
No score
No answers yet
No answers on this topic
OpenText Identity and Access ManagementPlatform
OpenText Identity and Access ManagementPlatform 6.8
Based on 2 answers
Product needs high level of customization to compete with other products in this space.
director
bhfInsurance, 5001-10,000 employees
Support Rating
CyberArk Workforce Identity
CyberArk Workforce Identity 9.0
Based on 8 answers
The support staff thus far has been very helpful. At times I feel they are driving the process forward without my intervention or constant reminder, which is nice to have in a company for a change. Most support seems to be a hassle but so far Centrify appears to treat your project as their own project.

Verified User
Engineer in Information Technology
Construction Company, 1001-5000 employeesOpenText Identity and Access ManagementPlatform
OpenText Identity and Access ManagementPlatform 7.3
Based on 2 answers
- Dedicated customer success manager and deployment manager
- 1-800-like 24/7 support
- Very responsive technical team
CISO (Chief Information Security Officer)
Auto Club Group (AAA)Financial Services, 10,001+ employees
Alternatives Considered
CyberArk Workforce Identity
Centrify offered us more for our money by being more than just an SSO platform. There were several other features included such as MDM and MFA. This started other initiatives for us and felt the other solutions we evaluated would not have been able to provide.

Verified User
Director in Information Technology
Financial Services Company, 501-1000 employeesOpenText Identity and Access ManagementPlatform
OKTAOracle Cloud Based Identity PlatformsSalesforce IAMWe did an open RFP and technology bakeoff for all providers, which including advanced IoT use cases, delegated admin use cases, and multiple password policy (13 independent use cases) in a two-week window. We were looking for configuration vs. customization capabilities inherent in the platforms. OpenText Identity and Access Management (IAM) Platform was the only provider that completed all the uses cases and provided a demo
CISO (Chief Information Security Officer)
Auto Club Group (AAA)Financial Services, 10,001+ employees
Return on Investment
CyberArk Workforce Identity
- CyberArk Workforce Identity provides secure access to on-premises and cloud applications. The platform is highly scalable and works well for companies of any size.
- I can classify and label data. Also keep track of activity in shared applications and data, to know exactly who accesses each of the files.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 10,001+ employeesOpenText Identity and Access ManagementPlatform
- Support team has excelled and exceeded expectations
- Team has been nimble and flexible
- Costs continue to accelerate on lack of product featrures
director
bhfInsurance, 5001-10,000 employees