What users are saying about
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 18 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 2 reviews and ratings
Attribute Ratings
- Fiserv eBill Distribution (Biller Direct) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
6.2
CyberSource
62%
9 Ratings
10.0
Fiserv eBill Distribution (Biller Direct)
100%
1 Rating
Likelihood to Recommend
CyberSource
Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
Project Manager
OmobonoMarketing & Advertising, 51-200 employees
Fiserv eBill Distribution (Biller Direct)
This application is well suited for any organization, or area processing large volumes of payments. We utilize it to assist with the processing of lockbox, and loan payments.

Verified User
Account Manager in Information Technology
Banking Company, 1001-5000 employeesPros
CyberSource
- They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
- The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
- They also connect to PayPal making it easy to add them to any website as a payment method.

Verified User
Director in Information Technology
Apparel & Fashion Company, 501-1000 employeesFiserv eBill Distribution (Biller Direct)
- The application is very user-friendly.
- Easy set up, and integration.

Verified User
Account Manager in Information Technology
Banking Company, 1001-5000 employeesCons
CyberSource
- fees- competitive, but budget for them
- price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
- implementation- significant time and expertise required to get everything up and running smoothly

Verified User
Team Lead in Finance and Accounting
Furniture Company, 501-1000 employeesFiserv eBill Distribution (Biller Direct)
- Limitations on reporting/monitoring capabilities.

Verified User
Account Manager in Information Technology
Banking Company, 1001-5000 employeesPricing Details
CyberSource
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Fiserv eBill Distribution (Biller Direct)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
CyberSource
Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
Business Owner
SecureFixInformation Technology and Services, 1-10 employees
Fiserv eBill Distribution (Biller Direct)
No answers on this topic
Return on Investment
CyberSource
- It has streamlined credit card processing for the whole organization
- Provides all the info we need to locate specific transactions and address issues accordingly

Verified User
Account Manager in Customer Service
Automotive Company, 201-500 employeesFiserv eBill Distribution (Biller Direct)
- The application has assisted with eliminating the need for over half of our payments received to be processed manaully..
- The application has also assisted with eliminating wasted costs on paper and mailing resources.

Verified User
Account Manager in Information Technology
Banking Company, 1001-5000 employees