What users are saying about
4 Ratings
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Score 8.7 out of 100
2 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

CyberSource

It is the gold standard for e-commerce use. Others out there and can cost less, but CyberSource has been the leader for some time.
Anonymous | TrustRadius Reviewer

Merchant e-Solutions

They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.
Anonymous | TrustRadius Reviewer

Pros

CyberSource

  • Advanced search capabilities
  • Provides detailed info on transactions
Anonymous | TrustRadius Reviewer

Merchant e-Solutions

  • Process credit card payments.
  • Collect money faster.
  • Integrated with our NetSuite ERP system.
Anonymous | TrustRadius Reviewer

Cons

CyberSource

  • Technical documentation is messy and requires a lot of cleanup.
  • API sometimes is confusing and documentation makes it even more confusing.
  • Fraud detection must be more intelligent and be based on machine learning.
Yuri Anischenko | TrustRadius Reviewer

Merchant e-Solutions

  • User interface.
  • Account support for smaller businesses.
Anonymous | TrustRadius Reviewer

Support Rating

CyberSource

No score
No answers yet
No answers on this topic

Merchant e-Solutions

Merchant e-Solutions 5.0
Based on 1 answer
Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CyberSource

Payeezy does not provide fraud check facility and they provide JS based integration. Since client wants server side integration due to security and fraud check as well in place of using another third party for fraud. We went ahead with Cybersource
Nitin Garg | TrustRadius Reviewer

Merchant e-Solutions

Much better rates and better to deal with.
Anonymous | TrustRadius Reviewer

Return on Investment

CyberSource

  • E-commerce could not function without being able to take a credit card, they provide this ability
  • Fraud protection can stop a loss of many thousands of dollars a month.
  • Ease of connecting to PayPal
Anonymous | TrustRadius Reviewer

Merchant e-Solutions

  • Reduced outstanding receivables.
Anonymous | TrustRadius Reviewer

Pricing Details

CyberSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Merchant e-Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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