What users are saying about
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.8 out of 100

Attribute Ratings

  • Merchant e-Solutions is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.2

CyberSource

62%
9 Ratings
7.0

Merchant e-Solutions

70%
1 Rating

Support Rating

CyberSource

N/A
0 Ratings
5.0

Merchant e-Solutions

50%
1 Rating

Likelihood to Recommend

Visa

Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
Read full review

Cielo

They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.
Read full review

Pros

Visa

  • They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
  • The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
  • They also connect to PayPal making it easy to add them to any website as a payment method.
Read full review

Cielo

  • Process credit card payments.
  • Collect money faster.
  • Integrated with our NetSuite ERP system.
Read full review

Cons

Visa

  • fees- competitive, but budget for them
  • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
  • implementation- significant time and expertise required to get everything up and running smoothly
Read full review

Cielo

  • User interface.
  • Account support for smaller businesses.
Read full review

Pricing Details

CyberSource

Starting Price

Editions & Modules

CyberSource editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Merchant e-Solutions

    Starting Price

    Editions & Modules

    Merchant e-Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Visa

      No answers on this topic

      Cielo

      Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.
      Read full review

      Alternatives Considered

      Visa

      Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
      Read full review

      Cielo

      Much better rates and better to deal with.
      Read full review

      Return on Investment

      Visa

      • It has streamlined credit card processing for the whole organization
      • Provides all the info we need to locate specific transactions and address issues accordingly
      Read full review

      Cielo

      • Reduced outstanding receivables.
      Read full review

      Add comparison