Merchant e-Solutions vs. Visa Acceptance Solutions (CyberSource)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Merchant e-Solutions
Score 6.8 out of 10
N/A
Merchant e-Solutions is a payment gateway software solution offered by Cielo.N/A
Visa Acceptance Solutions (CyberSource)
Score 8.1 out of 10
N/A
CyberSource, acquired by Visa in 2010 and now part of Visa Acceptance Solutions, is payment technology, and includes offerings with flexible payment solutions that work across the globe.N/A
Pricing
Merchant e-SolutionsVisa Acceptance Solutions (CyberSource)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Merchant e-SolutionsVisa Acceptance Solutions (CyberSource)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Merchant e-SolutionsVisa Acceptance Solutions (CyberSource)
Considered Both Products
Merchant e-Solutions
Chose Merchant e-Solutions
Much better rates and better to deal with.
Visa Acceptance Solutions (CyberSource)

No answer on this topic

Top Pros
Top Cons
Best Alternatives
Merchant e-SolutionsVisa Acceptance Solutions (CyberSource)
Small Businesses
Apple Pay
Apple Pay
Score 9.0 out of 10
Recurly
Recurly
Score 8.1 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.0 out of 10
Checkout.com
Checkout.com
Score 8.2 out of 10
Enterprises
Adyen
Adyen
Score 8.8 out of 10
Checkout.com
Checkout.com
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Merchant e-SolutionsVisa Acceptance Solutions (CyberSource)
Likelihood to Recommend
7.0
(1 ratings)
6.8
(9 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
Merchant e-SolutionsVisa Acceptance Solutions (CyberSource)
Likelihood to Recommend
Cielo
They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.
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Visa
Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
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Pros
Cielo
  • Process credit card payments.
  • Collect money faster.
  • Integrated with our NetSuite ERP system.
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Visa
  • They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
  • The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
  • They also connect to PayPal making it easy to add them to any website as a payment method.
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Cons
Cielo
  • User interface.
  • Account support for smaller businesses.
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Visa
  • fees- competitive, but budget for them
  • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
  • implementation- significant time and expertise required to get everything up and running smoothly
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Support Rating
Cielo
Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.
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Visa
No answers on this topic
Alternatives Considered
Cielo
Much better rates and better to deal with.
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Visa
Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
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Return on Investment
Cielo
  • Reduced outstanding receivables.
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Visa
  • It has streamlined credit card processing for the whole organization
  • Provides all the info we need to locate specific transactions and address issues accordingly
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ScreenShots