What users are saying about
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
266 Ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Stripe

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
266 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Payment Gateways

    CyberSource

    Feature Set Not Supported
    N/A
    3.3

    Stripe

    33%
    Stripe ranks higher in 6/6 features

    Fraud Detection

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    API or SDK

    N/A
    0 Ratings
    3.5
    35%
    2 Ratings

    Recurring Payment Support

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Billing and Invoicing Support

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Global Support

    N/A
    0 Ratings
    3.5
    35%
    2 Ratings

    Payment Form Acceptance

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    Attribute Ratings

    • Stripe is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.3

    CyberSource

    63%
    9 Ratings
    8.0

    Stripe

    80%
    86 Ratings

    Likelihood to Renew

    CyberSource

    N/A
    0 Ratings
    10.0

    Stripe

    100%
    2 Ratings

    Usability

    CyberSource

    N/A
    0 Ratings
    10.0

    Stripe

    100%
    2 Ratings

    Support Rating

    CyberSource

    N/A
    0 Ratings
    9.8

    Stripe

    98%
    30 Ratings

    Implementation Rating

    CyberSource

    N/A
    0 Ratings
    10.0

    Stripe

    100%
    1 Rating

    Likelihood to Recommend

    Visa

    Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
    Read full review

    Stripe

    Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
    Read full review

    Pros

    Visa

    • They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
    • The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
    • They also connect to PayPal making it easy to add them to any website as a payment method.
    Read full review

    Stripe

    • They are reliable. I can count on everything going smoothly with transactions.
    • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
    • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
    Read full review

    Cons

    Visa

    • fees- competitive, but budget for them
    • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
    • implementation- significant time and expertise required to get everything up and running smoothly
    Read full review

    Stripe

    • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
    • The ability to be able to offer discounted rates at a smaller threshold would be nice.
    Read full review

    Pricing Details

    CyberSource

    Starting Price

    Editions & Modules

    CyberSource editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Stripe

      Starting Price

      $0 per successful charge

      Editions & Modules

      Stripe editions and modules pricing
      EditionModules
      Integrated2.9% + 0.301
      CustomizedContact sales team2
      Radar0.053
      Terminal2.7% + 0.054
      Sigma0.025
      Atlass5006
      Issuing0.107
      Premium Support1,8008

      Footnotes

      1. per successful charge
      2. none
      3. per screened transaction
      4. per successful charge
      5. per charge
      6. one-time fee
      7. per virtual card
      8. per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Visa

      No answers on this topic

      Stripe

      Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
      Read full review

      Usability

      Visa

      No answers on this topic

      Stripe

      Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
      Read full review

      Support Rating

      Visa

      No answers on this topic

      Stripe

      Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
      Read full review

      Implementation Rating

      Visa

      No answers on this topic

      Stripe

      It took less than an hour to have everything setup and running
      Read full review

      Alternatives Considered

      Visa

      Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
      Read full review

      Stripe

      We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.
      Read full review

      Return on Investment

      Visa

      • It has streamlined credit card processing for the whole organization
      • Provides all the info we need to locate specific transactions and address issues accordingly
      Read full review

      Stripe

      • It makes getting money from your clients really easy
      • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
      • It is very easy to integrate with online assets of the company
      • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
      • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
      Read full review

      Add comparison