What users are saying about
18 Ratings
17 Ratings
18 Ratings
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Score 7.3 out of 100
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Email & Online Marketing

    CyberSource

    Feature Set Not Supported
    N/A
    9.0

    Thryv

    90%
    Thryv ranks higher in 7/7 features

    Dynamic content

    N/A
    0 Ratings
    8.9
    89%
    7 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    9.1
    91%
    7 Ratings

    Landing pages

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile optimization

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.7
    87%
    8 Ratings

    List management

    N/A
    0 Ratings
    8.7
    87%
    6 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.6
    86%
    3 Ratings

    Lead Management

    CyberSource

    Feature Set Not Supported
    N/A
    8.1

    Thryv

    81%
    Thryv ranks higher in 3/3 features

    Lead nurturing

    N/A
    0 Ratings
    8.7
    87%
    6 Ratings

    Data quality management

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    7.2
    72%
    6 Ratings

    Campaign Management

    CyberSource

    Feature Set Not Supported
    N/A
    9.3

    Thryv

    93%
    Thryv ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    9.2
    92%
    5 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    9.3
    93%
    4 Ratings

    Social Media Marketing

    CyberSource

    Feature Set Not Supported
    N/A
    6.8

    Thryv

    68%
    Thryv ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    9.5
    95%
    8 Ratings

    Social profile integration

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Reporting & Analytics

    CyberSource

    Feature Set Not Supported
    N/A
    6.6

    Thryv

    66%
    Thryv ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.2
    92%
    7 Ratings

    Standard reports

    N/A
    0 Ratings
    8.7
    87%
    7 Ratings

    Custom reports

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Platform & Infrastructure

    CyberSource

    Feature Set Not Supported
    N/A
    8.6

    Thryv

    86%
    Thryv ranks higher in 3/3 features

    API

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Customizability

    N/A
    0 Ratings
    8.8
    88%
    5 Ratings

    Attribute Ratings

    • Thryv is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.2

    CyberSource

    62%
    9 Ratings
    9.5

    Thryv

    95%
    8 Ratings

    Usability

    CyberSource

    N/A
    0 Ratings
    9.0

    Thryv

    90%
    2 Ratings

    Support Rating

    CyberSource

    N/A
    0 Ratings
    9.8

    Thryv

    98%
    5 Ratings

    Likelihood to Recommend

    Visa

    Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
    Read full review

    Thryv

    What I have found to be the most critical for my business as a customer of Thryv is the ability to provide an invoice and accept payment with direct linking to my bank account. This has had a dramatic positive impact on my cash flow.
    Read full review

    Pros

    Visa

    • They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
    • The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
    • They also connect to PayPal making it easy to add them to any website as a payment method.
    Read full review

    Thryv

    • Customer service is FANTASTIC!
    • Put regularly used and needed tasks under one umbrella.
    • Makes it easy to schedule and post to Social Media
    Read full review

    Cons

    Visa

    • fees- competitive, but budget for them
    • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
    • implementation- significant time and expertise required to get everything up and running smoothly
    Read full review

    Thryv

    • Offer an automated rewards program for my customer based on their spending and their referrals.
    • Since I use Shopify and they host me it would be nice to get a financial break for not using that part of the package.
    • Maybe providing apps.
    Read full review

    Pricing Details

    CyberSource

    Starting Price

    Editions & Modules

    CyberSource editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Thryv

      Starting Price

      Editions & Modules

      Thryv editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Visa

        No answers on this topic

        Thryv

        It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
        Read full review

        Support Rating

        Visa

        No answers on this topic

        Thryv

        Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
        Read full review

        Alternatives Considered

        Visa

        Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
        Read full review

        Thryv

        Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
        Read full review

        Return on Investment

        Visa

        • It has streamlined credit card processing for the whole organization
        • Provides all the info we need to locate specific transactions and address issues accordingly
        Read full review

        Thryv

        • Increased Social Media Presence has kept us in touch with clients
        • I believe our overall package has resulted in increased web traffic. More clients are finding us through social media and web searches than any other year before.
        Read full review

        Screenshots

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