What users are saying about
4 Ratings
2 Ratings
4 Ratings
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Score 8.7 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

CyberSource

It is the gold standard for e-commerce use. Others out there and can cost less, but CyberSource has been the leader for some time.
Anonymous | TrustRadius Reviewer

Vantiv

Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
Heather Frick | TrustRadius Reviewer

Pros

CyberSource

  • Advanced search capabilities
  • Provides detailed info on transactions
Anonymous | TrustRadius Reviewer

Vantiv

  • Vantiv's credit card processing terminal is very straightforward, easy to use, and fast.
  • Vantiv's credit card dispute portal provides beneficial information regarding disputes and chargebacks. Even the customer number associated with the charge is provided, which cuts down on time needed to research conflicts.
  • The Vantiv homepage/dashboard is structured in a very easy to navigate fashion.
Anonymous | TrustRadius Reviewer

Cons

CyberSource

  • Technical documentation is messy and requires a lot of cleanup.
  • API sometimes is confusing and documentation makes it even more confusing.
  • Fraud detection must be more intelligent and be based on machine learning.
Yuri Anischenko | TrustRadius Reviewer

Vantiv

  • Better customer service
  • Roll the monthly service fee into the monthly billing
  • Better communication with account reps
Heather Frick | TrustRadius Reviewer

Likelihood to Renew

CyberSource

No score
No answers yet
No answers on this topic

Vantiv

Vantiv 7.0
Based on 1 answer
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
Heather Frick | TrustRadius Reviewer

Support Rating

CyberSource

No score
No answers yet
No answers on this topic

Vantiv

Vantiv 5.0
Based on 1 answer
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CyberSource

Payeezy does not provide fraud check facility and they provide JS based integration. Since client wants server side integration due to security and fraud check as well in place of using another third party for fraud. We went ahead with Cybersource
Nitin Garg | TrustRadius Reviewer

Vantiv

Vantiv provides many more options in the way of reporting than Authorize.Net and Paypal. Vantiv also lets you link multiple accounts to one login, which saves a lot of time. I would say that Vantiv's website is less reliable than that of Authorize.Net or Paypal, which can be extremely frustrating when trying to meet deadlines.
Anonymous | TrustRadius Reviewer

Return on Investment

CyberSource

  • E-commerce could not function without being able to take a credit card, they provide this ability
  • Fraud protection can stop a loss of many thousands of dollars a month.
  • Ease of connecting to PayPal
Anonymous | TrustRadius Reviewer

Vantiv

  • Increased subscription sales
  • Increased visibility for our magazine
  • Decreased ability to maintain accurate reporting due to recent merge
Heather Frick | TrustRadius Reviewer

Pricing Details

CyberSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vantiv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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