What users are saying about
18 Ratings
266 Ratings
18 Ratings
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Score 7.3 out of 100
266 Ratings
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Score 6.9 out of 100

Attribute Ratings

  • CyberSource and Zuora are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.2

CyberSource

62%
9 Ratings
6.2

Zuora

62%
136 Ratings

Likelihood to Renew

CyberSource

N/A
0 Ratings
8.6

Zuora

86%
13 Ratings

Usability

CyberSource

N/A
0 Ratings
7.6

Zuora

76%
17 Ratings

Availability

CyberSource

N/A
0 Ratings
9.3

Zuora

93%
4 Ratings

Performance

CyberSource

N/A
0 Ratings
9.7

Zuora

97%
6 Ratings

Support Rating

CyberSource

N/A
0 Ratings
7.2

Zuora

72%
24 Ratings

In-Person Training

CyberSource

N/A
0 Ratings
9.3

Zuora

93%
2 Ratings

Online Training

CyberSource

N/A
0 Ratings
7.0

Zuora

70%
2 Ratings

Implementation Rating

CyberSource

N/A
0 Ratings
7.4

Zuora

74%
18 Ratings

Product Scalability

CyberSource

N/A
0 Ratings
10.0

Zuora

100%
2 Ratings

Likelihood to Recommend

CyberSource

Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
Alex Wilson | TrustRadius Reviewer

Zuora

Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
Chloe Sayers | TrustRadius Reviewer

Pros

CyberSource

  • They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
  • The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
  • They also connect to PayPal making it easy to add them to any website as a payment method.
Anonymous | TrustRadius Reviewer

Zuora

  • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
  • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
  • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
Anonymous | TrustRadius Reviewer

Cons

CyberSource

  • fees- competitive, but budget for them
  • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
  • implementation- significant time and expertise required to get everything up and running smoothly
Anonymous | TrustRadius Reviewer

Zuora

  • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
  • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
  • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
Dirk Miller | TrustRadius Reviewer

Pricing Details

CyberSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zuora

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

CyberSource

No score
No answers yet
No answers on this topic

Zuora

Zuora 8.6
Based on 13 answers
Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
Rob Sherman | TrustRadius Reviewer

Usability

CyberSource

No score
No answers yet
No answers on this topic

Zuora

Zuora 7.6
Based on 17 answers
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
Cynthia Freeman, CPA | TrustRadius Reviewer

Reliability and Availability

CyberSource

No score
No answers yet
No answers on this topic

Zuora

Zuora 9.3
Based on 4 answers
There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
Anonymous | TrustRadius Reviewer

Performance

CyberSource

No score
No answers yet
No answers on this topic

Zuora

Zuora 9.7
Based on 6 answers
Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
Anonymous | TrustRadius Reviewer

Support Rating

CyberSource

No score
No answers yet
No answers on this topic

Zuora

Zuora 7.2
Based on 24 answers
A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
Anonymous | TrustRadius Reviewer

In-Person Training

CyberSource

No score
No answers yet
No answers on this topic

Zuora

Zuora 9.3
Based on 2 answers
The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
Anonymous | TrustRadius Reviewer

Online Training

CyberSource

No score
No answers yet
No answers on this topic

Zuora

Zuora 7.0
Based on 2 answers
It was reliable.
RINKU SINGH | TrustRadius Reviewer

Implementation Rating

CyberSource

No score
No answers yet
No answers on this topic

Zuora

Zuora 7.4
Based on 18 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Sri Rajan | TrustRadius Reviewer

Alternatives Considered

CyberSource

Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
Bradley Carpenter | TrustRadius Reviewer

Zuora

For matters such as invoicing the customers, Zuora works very well. It automatically sends out invoices to the person of contact for any organization. you can also set a credit card to be charged in the future which is very handy if the customers need quarterly payments. However, the auto-renew function has not been working well as it does not charge the credit card on file. All it does is invoice them.
Anonymous | TrustRadius Reviewer

Scalability

CyberSource

No score
No answers yet
No answers on this topic

Zuora

Zuora 10.0
Based on 2 answers
The product is capable of a lot, small companies and large companies can utilize it with ease
Anonymous | TrustRadius Reviewer

Return on Investment

CyberSource

  • It has streamlined credit card processing for the whole organization
  • Provides all the info we need to locate specific transactions and address issues accordingly
Anonymous | TrustRadius Reviewer

Zuora

  • It is automated to an extent that very less manual intervention is required. Which itself is an FTE saver. If on a traditional tool we were employing 5 members, now 1 for half a day for day to billing and subscriptions task suffices. This is just one team. Imagine what impact on the organization it would have brought.
  • If integrations are part of the project where Zuora is connecting the dots with other systems, I will recommend verifying the available tangibility with integrations. Batch runs could be effective in a slow-paced (<10-50 transactions per day) but in voluminous sides (>200-1000 transactions per day) I would encourage going for real-time solutions.
  • Billing's most integral part today is to be able to make swift updates, be it Contact updates, Date changes, Credit/Debit memo creation, and other accounting task. Zuora handles them very effectively and is really quick which is the edge in the fast-paced nature of business today where everything is required to be completed instantly.
Anonymous | TrustRadius Reviewer

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