What users are saying about
37 Ratings
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Top Rated
86 Ratings
37 Ratings
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Score 8.5 out of 100

Duo Security

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Top Rated
86 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

CylancePROTECT

CylancePROTECT is very well suited for companies ready to make the next step away from signature-based antivirus to algorithm/machine-learning solutions. We did many demos of Cylance prior to purchase (along with an in-house stress test) of subjecting virtual machines to zero-day attacks with our current antivirus solutions against Cylance, and we were able to see the results of Cylance blocking all known threats, whereas our current antivirus failed spectacularly
Anonymous | TrustRadius Reviewer

Duo Security

I think that Duo is well suited to adding that extra layer of security that is becoming important as more services are cloud based and hence accessible from anywhere. They have multiple authentication options available - push to a mobile app, code generation on that app, sending SMS or phone calls, and the ability for an admin to generate one time codes also.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

CylancePROTECT
8.1
Duo Security
Anti-Exploit Technology
CylancePROTECT
8.0
Duo Security
Endpoint Detection and Response (EDR)
CylancePROTECT
8.0
Duo Security
Centralized Management
CylancePROTECT
8.2
Duo Security
Hybrid Deployment Support
CylancePROTECT
7.0
Duo Security
Infection Remediation
CylancePROTECT
8.3
Duo Security
Vulnerability Management
CylancePROTECT
8.7
Duo Security
Malware Detection
CylancePROTECT
8.7
Duo Security

Pros

CylancePROTECT

  • Easily managed from the cloud portal.
  • Doesn't require a connection to the cloud to be totally effective against threats.
  • Very easy to deploy in a domain environment.
  • Very easy to administer.
  • Notification when or if a threat is detected.
  • The client itself is protected from being stopped at the local PC level, a common thing that most threats do is stop the AV service from running.
  • Very easy to track what your top threats have been and mitigate them.
Eric Rise | TrustRadius Reviewer

Duo Security

  • Duo Security integrates easily with the most popular single sign-on solutions. This allows us to roll-out the solution really quickly on an existing infrastructure with limited amount of involvement.
  • Duo Security offers support for a multitude of second-factor mechanisms providing a flexible framework for implementing a solution tailored to a company's needs.
  • Duo Security offers great APIs that allow to perform some custom management and greatly increases the flexibility of the solution for the organizations that have custom development teams.
Anonymous | TrustRadius Reviewer

Cons

CylancePROTECT

  • It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
  • Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.
Anonymous | TrustRadius Reviewer

Duo Security

  • Some of the applications that Duo works with offer users the ability to send them a 'push' - which means their iPhone app pops up automatically for them to simply check and approve or not approve button to allow remote access. Users love this. I wish all applications would allow Duo to do this so it was consistent for users. It's even easier then having to enter the PIN code from the app.
  • We have found that the license count on the admin interface is sometimes wrong, counting devices instead of users - but we pay for licenses based on users - so it's sometimes difficult to track properly.
  • It would be nice that users didn't use Duo for 90 days or some period, they would fall off the active license use count. We have all of our users setup in case they need to work remotely, so we find we pay for more access licenses than we actually use in any given period. We have about 30% of our users that have never used it, but we continue to pay for the licenses as a business model decision - but some companies do offer 'active' license count pricing only.
Debbie Johnson | TrustRadius Reviewer

Likelihood to Renew

CylancePROTECT

CylancePROTECT 10.0
Based on 1 answer
It's simply been the best product I've used and tested within the past four years.
Eric Rise | TrustRadius Reviewer

Duo Security

No score
No answers yet
No answers on this topic

Usability

CylancePROTECT

CylancePROTECT 10.0
Based on 1 answer
  1. Great product
  2. Great technology
  3. Great people
  4. Great leader (Stuart McClure)
  5. Great Service
I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.
Shaun van Niekerk, CISSP | TrustRadius Reviewer

Duo Security

Duo Security 9.2
Based on 5 answers
Once a user understands the purpose of a single sign-on service, I think Duo is easy to navigate. Providing users with the right expectations for how often they will need to take the necessary steps to log in is key to user satisfaction.
Anonymous | TrustRadius Reviewer

Support Rating

CylancePROTECT

CylancePROTECT 8.0
Based on 4 answers
I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.
Brandon Engel | TrustRadius Reviewer

Duo Security

Duo Security 8.9
Based on 39 answers
I've had great experiences with Duo Security's support; one story I like to tell is that once I just called the main support number and found myself speaking with one of the founders who was taking support calls. That's not something you expect or see very often. In addition to the generally good support, I had several opportunities to speak with Product Managers, and they appeared to be very interested in my insights. That's a good sign a company is trying to keep in touch with users and cares about getting their input rather than paying lip service, which is sadly what most companies are good at.
Dan Tesch | TrustRadius Reviewer

Alternatives Considered

CylancePROTECT

Cylance, I believe is the only one that uses the predict and prevent execution of advanced threats and malware at the endpoint. Cylance is by far a superior product.
Anonymous | TrustRadius Reviewer

Duo Security

Duo offers cryptographic infrastructure that is more robust than SecureID does (or did). In addition, Duo has never intentionally built back doors in to their product at the behest of the NSA. Many Duo products are either themselves open source or are based on open source codebase, so it is easy to verify that they are secure. Duo's pricing is also MUCH better than RSA's.
Tim Enders | TrustRadius Reviewer

Return on Investment

CylancePROTECT

  • We have the piece of mind that our endpoints are protected.
  • We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
  • Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.
Andrew Vawdrey | TrustRadius Reviewer

Duo Security

  • It's never easy to see the dollar side of a ROI when it comes to integrating new IT systems. Specifically with DUO Security. It is always seen as an added cost or a negative impact to the end users. The company or organization however will be thankful when system access is way more secure via end user authentication.
  • The costs of telephone messages or calls to a user's mobile device can be costly depending on how often or how many users and applications DUO Security has setup to use. It will cost $10.00 (USD) per 1,000 telephone credits.
  • End users were not happy to require 2-factor authentication using VPN through their mobile device and to receive a request to authenticate through the same phone. Hardware Tokens with mobile devices such as YubiKey without a digital readout on the device itself could also complicate this particular setup.
Craig Lockley | TrustRadius Reviewer

Pricing Details

CylancePROTECT

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Duo Security

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CylancePROTECT
8.6
Duo Security
9.3

Likelihood to Renew

CylancePROTECT
10.0
Duo Security

Usability

CylancePROTECT
10.0
Duo Security
9.2

Support Rating

CylancePROTECT
8.0
Duo Security
8.9

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