What users are saying about
37 Ratings
4 Ratings
37 Ratings
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Score 8.5 out of 100
4 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

CylancePROTECT

CylancePROTECT is very well suited for companies ready to make the next step away from signature-based antivirus to algorithm/machine-learning solutions. We did many demos of Cylance prior to purchase (along with an in-house stress test) of subjecting virtual machines to zero-day attacks with our current antivirus solutions against Cylance, and we were able to see the results of Cylance blocking all known threats, whereas our current antivirus failed spectacularly
Anonymous | TrustRadius Reviewer

BigFix

BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented.Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.
Mark Hannon | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

CylancePROTECT
8.1
BigFix
6.1
Anti-Exploit Technology
CylancePROTECT
8.0
BigFix
5.0
Endpoint Detection and Response (EDR)
CylancePROTECT
8.0
BigFix
9.0
Centralized Management
CylancePROTECT
8.2
BigFix
7.6
Hybrid Deployment Support
CylancePROTECT
7.0
BigFix
6.0
Infection Remediation
CylancePROTECT
8.3
BigFix
5.0
Vulnerability Management
CylancePROTECT
8.7
BigFix
6.0
Malware Detection
CylancePROTECT
8.7
BigFix
4.0

Pros

CylancePROTECT

  • Easily managed from the cloud portal.
  • Doesn't require a connection to the cloud to be totally effective against threats.
  • Very easy to deploy in a domain environment.
  • Very easy to administer.
  • Notification when or if a threat is detected.
  • The client itself is protected from being stopped at the local PC level, a common thing that most threats do is stop the AV service from running.
  • Very easy to track what your top threats have been and mitigate them.
Eric Rise | TrustRadius Reviewer

BigFix

  • It is easy to add systems into BigFix and keep good inventories.
  • The inventory properties can be customized to facilitate various reporting demands.
Anonymous | TrustRadius Reviewer

Cons

CylancePROTECT

  • It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
  • Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.
Anonymous | TrustRadius Reviewer

BigFix

  • Reports that it does have could be fine-tuned and provide more percentages and charts for executives.
  • The ability to use agentless deployments would be nice.
David Baca | TrustRadius Reviewer

Likelihood to Renew

CylancePROTECT

CylancePROTECT 10.0
Based on 1 answer
It's simply been the best product I've used and tested within the past four years.
Eric Rise | TrustRadius Reviewer

BigFix

No score
No answers yet
No answers on this topic

Usability

CylancePROTECT

CylancePROTECT 10.0
Based on 1 answer
  1. Great product
  2. Great technology
  3. Great people
  4. Great leader (Stuart McClure)
  5. Great Service
I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.
Shaun van Niekerk, CISSP | TrustRadius Reviewer

BigFix

No score
No answers yet
No answers on this topic

Support Rating

CylancePROTECT

CylancePROTECT 8.0
Based on 4 answers
I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.
Brandon Engel | TrustRadius Reviewer

BigFix

BigFix 5.7
Based on 3 answers
While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.
Mark Hannon | TrustRadius Reviewer

Alternatives Considered

CylancePROTECT

Cylance, I believe is the only one that uses the predict and prevent execution of advanced threats and malware at the endpoint. Cylance is by far a superior product.
Anonymous | TrustRadius Reviewer

BigFix

We used Spiceworks in small scales. BigFix is more enterprise-ready and able to support a large environment like ours. It also offers functions that are not available in Spiceworks.
Anonymous | TrustRadius Reviewer

Return on Investment

CylancePROTECT

  • We have the piece of mind that our endpoints are protected.
  • We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
  • Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.
Andrew Vawdrey | TrustRadius Reviewer

BigFix

  • We've been using BigFix for some time and it has helped us with vulnerability remediation.
  • It has reduced our risk level tremendously compared to just using WSUS.
David Baca | TrustRadius Reviewer

Pricing Details

CylancePROTECT

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BigFix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CylancePROTECT
8.6
BigFix
7.0

Likelihood to Renew

CylancePROTECT
10.0
BigFix

Usability

CylancePROTECT
10.0
BigFix

Support Rating

CylancePROTECT
8.0
BigFix
5.7

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