BlackBerry Protect (CylancePROTECT) vs. Palo Alto Networks Cortex XDR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BlackBerry Protect (CylancePROTECT)
Score 8.4 out of 10
N/A
Cylance, a Blackberry company since the early 2019 acquisition, developed their flagship business antivirus and endpoint protection software in CylancePROTECT, featured in business and home editions boasting artificial intelligence guided protection. BlackBerry Protect is a post-acquisition evolution of CylanceProtect.N/A
Palo Alto Networks Cortex XDR
Score 8.8 out of 10
N/A
Traps replaces traditional antivirus with multi-method prevention, a proprietary combination of malware and exploit prevention methods that protect users and endpoints from known and unknown threats.N/A
Pricing
BlackBerry Protect (CylancePROTECT)Palo Alto Networks Cortex XDR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BlackBerry Protect (CylancePROTECT)Palo Alto Networks Cortex XDR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BlackBerry Protect (CylancePROTECT)Palo Alto Networks Cortex XDR
Considered Both Products
BlackBerry Protect (CylancePROTECT)
Palo Alto Networks Cortex XDR
Chose Palo Alto Networks Cortex XDR
We looked at Dell's Cylance product and decided against it for two reasons. The first is that it cost a lot more than what we eventually paid for Traps. The second was because initial configuration was very involved and prone to generating user issues until fine-tuning was …
Chose Palo Alto Networks Cortex XDR
Traps and its integration with central management tools by Palo Alto and wildfire was a better fit for our environment. Others provided similar levels of protection but in some cases did not live up to expectations as traps did. Palo Alto also worked with us to better Traps, …
Top Pros
Top Cons
Features
BlackBerry Protect (CylancePROTECT)Palo Alto Networks Cortex XDR
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
BlackBerry Protect (CylancePROTECT)
7.6
6 Ratings
11% below category average
Palo Alto Networks Cortex XDR
-
Ratings
Anti-Exploit Technology9.06 Ratings00 Ratings
Endpoint Detection and Response (EDR)4.06 Ratings00 Ratings
Centralized Management9.06 Ratings00 Ratings
Hybrid Deployment Support6.33 Ratings00 Ratings
Infection Remediation8.05 Ratings00 Ratings
Vulnerability Management8.04 Ratings00 Ratings
Malware Detection9.06 Ratings00 Ratings
Best Alternatives
BlackBerry Protect (CylancePROTECT)Palo Alto Networks Cortex XDR
Small Businesses
SentinelOne Singularity
SentinelOne Singularity
Score 9.1 out of 10
SentinelOne Singularity
SentinelOne Singularity
Score 9.1 out of 10
Medium-sized Companies
SentinelOne Singularity
SentinelOne Singularity
Score 9.1 out of 10
SentinelOne Singularity
SentinelOne Singularity
Score 9.1 out of 10
Enterprises
BeyondTrust Endpoint Privilege Management
BeyondTrust Endpoint Privilege Management
Score 8.7 out of 10
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BlackBerry Protect (CylancePROTECT)Palo Alto Networks Cortex XDR
Likelihood to Recommend
9.0
(17 ratings)
8.8
(12 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
2.0
(1 ratings)
Support Rating
7.8
(4 ratings)
10.0
(3 ratings)
User Testimonials
BlackBerry Protect (CylancePROTECT)Palo Alto Networks Cortex XDR
Likelihood to Recommend
BlackBerry
If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)
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Palo Alto Networks
Malware that doesn’t leave files behind has become widely available. Anyone who can afford to reverse this trend should purchase technology. Application whitelisting isn’t for everyone, and Palo Alto Networks Traps can help. Enterprises looking for a low-affected, next-generation solution with high protection should consider it. PAN Traps is a great product at a reasonable price, and I highly recommend it.
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Pros
BlackBerry
  • Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
  • User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
  • Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.
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Palo Alto Networks
  • Direct Access to devices via Live Terminal which provides operations with scripting, triage, and preservation of artifacts.
  • Behavioral Indicators of Compromise which provides alerts on events regarding groups of hosts and their signatures.
  • Querying complex data sets involving a variety of devices for network connections, hashes, DNS, etc.
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Cons
BlackBerry
  • It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
  • Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.
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Palo Alto Networks
  • Traps doesn't seem to function as a traditional A/V very well, so it's better as another layer to your endpoint protection
  • Traps can cause issues with some legacy or custom programs, so exceptions may have to be made
  • Traps falsely identifies things as malicious at times, this is not often though
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Likelihood to Renew
BlackBerry
It's simply been the best product I've used and tested within the past four years.
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Palo Alto Networks
No answers on this topic
Usability
BlackBerry
  1. Great product
  2. Great technology
  3. Great people
  4. Great leader (Stuart McClure)
  5. Great Service
I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.
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Palo Alto Networks
Day to day, Cortex is easy to use when you have no alerts and when an agent upgrade doesn't go south. Alerts are far too "clicky", there's too many steps to drilling down to what actually happened to trigger an alert. Investigating alerts in Cortex takes about 5x longer than it should.
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Support Rating
BlackBerry
I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.
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Palo Alto Networks
The support we receive from Palo Alto is one of the best aspects of Traps. It is very easy to recommend their support. It seems much easier to connect directly with someone with a deep understanding of the product rather than other companies where you basically have to make an airtight case that it is some kind of non-standard issue that can't be solved with existing documentation. Palo Alto digs deep and helps with advanced troubleshooting to get things working.
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Alternatives Considered
BlackBerry
Cylance, I believe is the only one that uses the predict and prevent execution of advanced threats and malware at the endpoint. Cylance is by far a superior product.
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Palo Alto Networks
Traps is the slickest interface, easy to use and intuitive rule making, and the rest just didn't quite stack up to the performance level of Traps. McAfee and Kaspersky just hog processor and RAM power. I didn't like the interface and functionality of SentinelOne as much as Traps. Palo Alto really put a lot of time into the development of this software, and had some of the founding fathers of IT Security heading the development process. Can't beat that.
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Return on Investment
BlackBerry
  • We have the piece of mind that our endpoints are protected.
  • We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
  • Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.
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Palo Alto Networks
  • After putting Palo Alto Networks Cortex XDR on a user's system, users came back with a positive response that there are no performance issues now.
  • We are able to track and control granular suspicious and malicious activities.
  • Web controls are missing, which if they would have been there would have been very helpful.
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ScreenShots