93 Ratings
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Score 8.8 out of 100
24 Ratings
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Score 8 out of 100

Likelihood to Recommend

Dameware Remote Support

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.
Kevin Hull | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Dameware Remote Support
9.2
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
7.9
Screen sharing
Dameware Remote Support
9.9
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.8
File transfer
Dameware Remote Support
9.9
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
7.3
Instant message
Dameware Remote Support
9.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.3
Secure remote access with Smart Card authentication
Dameware Remote Support
9.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.2
Access to sleeping/powered-off computers
Dameware Remote Support
9.2
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
6.4
Over-the-Internet remote session
Dameware Remote Support
9.3
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.2
Initiate remote control from mobile
Dameware Remote Support
9.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
5.7
Remote management of servers & workstations
Dameware Remote Support
9.9
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.6
Remote Active Directory® management
Dameware Remote Support
9.5
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.5
Centralized management dashboard
Dameware Remote Support
8.3
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.9
Session record
Dameware Remote Support
8.7
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.7
Annotations
Dameware Remote Support
7.7
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.4
Monitoring and Alerts
Dameware Remote Support
9.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.2
Multi-platform remote control
Dameware Remote Support
9.7
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
6.9

Pros

Dameware Remote Support

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

  • Easy to use remote support.
  • Easily and securely access sensitive systems.
  • Easily set-up our end users with the ability to remote access to their own desktops as needed.
Anonymous | TrustRadius Reviewer

Cons

Dameware Remote Support

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

  • Copy and paste functions from the host to a remote desktop is cumbersome.
  • Screen sizing is an issue for lower resolution devices (servers).
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Dameware Remote Support

Dameware Remote Support 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Usability

Dameware Remote Support

Dameware Remote Support 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Reliability and Availability

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
Yes, always available.
Anonymous | TrustRadius Reviewer

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Performance

Dameware Remote Support

Dameware Remote Support 8.5
Based on 2 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Support

Dameware Remote Support

Dameware Remote Support 8.9
Based on 8 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

In-Person Training

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Online Training

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Implementation

Dameware Remote Support

Dameware Remote Support 9.0
Based on 7 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Alternatives Considered

Dameware Remote Support

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has often required a reboot of the end device in order to get it working.
Anonymous | TrustRadius Reviewer

Scalability

Dameware Remote Support

Dameware Remote Support 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Return on Investment

Dameware Remote Support

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

  • Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
  • Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
Les Klassen Hamm | TrustRadius Reviewer

Screenshots

Pricing Details

Dameware Remote Support

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dameware Remote Support Editions & Modules

Edition
DameWare Remote Support$3651
DameWare Mini Remote Control$2591
  1. per technician user
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Dameware Remote Support
9.7
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
7.9

Likelihood to Renew

Dameware Remote Support
9.5
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

Usability

Dameware Remote Support
9.9
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

Reliability and Availability

Dameware Remote Support
9.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

Performance

Dameware Remote Support
8.5
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

Support

Dameware Remote Support
8.9
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

In-Person Training

Dameware Remote Support
9.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

Online Training

Dameware Remote Support
9.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

Implementation

Dameware Remote Support
9.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

Scalability

Dameware Remote Support
8.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

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