What users are saying about
30 Ratings
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18 Ratings
30 Ratings
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Score 7.9 out of 100

Trend Micro Cloud App Security

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18 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Darktrace

Darktrace would be well suited to any environment really; the only constraint would be the budget. The cost scales on the number of devices to be monitored by the product, so it can be quite expensive in larger environments. Any company that would benefit from having 24/7 monitoring of their network would find that this product would suit that need perfectly. It can also create a number of reports, which is useful if you have any requirement to present periodic figures and statistics for your network. There are also additional features available and in development such as Antigena, which can be configured to allow potential threats to be automatically mitigated; it can block connections to a certain address, using certain ports, or it can enforce "normal behaviour" where it will only allow a machine to communicate in a way that Darktrace has observed before and considers normal. This has huge benefits particularly for 24/7 organisations where you don't have the ability to have someone monitoring the network personally at all times, as it could stop a malware outbreak in its tracks.
Anonymous | TrustRadius Reviewer

Trend Micro Cloud App Security

The product works great when I have to quarantine a mass email attack. Seems students are always susceptible to email base attacks, we are no different, but when one occurs on a mass email basis I can very easy and quickly block/quarantine those emails either by sender, domain, or URL or all three if need be. We have played with the data loss component but it is hard to do anything but "monitor" because there are way too many false positives. Such as with SSNs and bank routing numbers, but I figure any solution provider would experience the same problem. However, even with monitor and notification only, it is useful to make our users aware they are potentially sending personal information.
William Watkins | TrustRadius Reviewer

Pros

Darktrace

  • It did an ok job of analyzing and collecting data. It used a span (mirrored) port and then using its own algorithm developed flow records.
  • It did an ok job of segmenting traffic into networks - not always correctly, but ok.
  • It tried to identify devices by type - once again, it did ok, but not that great.
Matthew Frederickson | TrustRadius Reviewer

Trend Micro Cloud App Security

  • Provides a great summarized view of all user end-points via a web-based portal
  • Provides a simple but strong policy format for users and computers
  • Fairly light agent installed on end-points
Chris Johnson | TrustRadius Reviewer

Cons

Darktrace

  • False positives. Darktrace uses "AI" to create its alerts for "unusual" or "malicious" activity. It is very common to see an alert for completely benign and normal device behavior - PC tries to print for the first time in a while, for example.
  • Antigena actions. To some extent, this is a continuation of the previous point. Darktrace can break the network connectivity of the suspected device automatically. The excessive number of false positives makes administrators reluctant to use this feature, though. Also, the default Antigena actions are not relevant to real-world problems as I saw them in my experience with Darktrace.
Anonymous | TrustRadius Reviewer

Trend Micro Cloud App Security

  • Wish I could customize the notification emails more, like including html code to personalize and highlight messages that my end users see when an item is flagged.
  • Wish there was a word or phrase component to block/flag emails as I can with files, links, senders and domains.
  • Automation of the BEC list would be a plus...such as pulling in an OU or security group so that I do not have to do manually perform this task.
  • We have multiple TrendMicro products. Thus it would be nice to have one dash board to "see" or login at least for ApexOne, CAS, etc.
William Watkins | TrustRadius Reviewer

Likelihood to Renew

Darktrace

No score
No answers yet
No answers on this topic

Trend Micro Cloud App Security

Trend Micro Cloud App Security 9.0
Based on 1 answer
Only a 9 if the product become completely unaffordable. Covid-19 has adversely affected Higher Ed budgets, if that should happen I would lobby hard to find cuts elsewhere...TrendMicro CAS is a necessary tool for any business to have!
William Watkins | TrustRadius Reviewer

Usability

Darktrace

No score
No answers yet
No answers on this topic

Trend Micro Cloud App Security

Trend Micro Cloud App Security 8.2
Based on 8 answers
Once Cloud App Security is up and running there is no need to do anything additional. The program will begin protecting all the environment immediately and end results are proven. All notifications come to the administrator email to verify and mitigate a response and check the endpoint if necessary. Very easy to use.
Michael Perez | TrustRadius Reviewer

Reliability and Availability

Darktrace

No score
No answers yet
No answers on this topic

Trend Micro Cloud App Security

Trend Micro Cloud App Security 10.0
Based on 1 answer
Has always been available for us in 2+ years...100% uptime thus far
William Watkins | TrustRadius Reviewer

Performance

Darktrace

No score
No answers yet
No answers on this topic

Trend Micro Cloud App Security

Trend Micro Cloud App Security 8.0
Based on 1 answer
On the desktop/laptop it works flawlessly, just need a mobile friendly site or an app to support a workaholic like me
William Watkins | TrustRadius Reviewer

Support Rating

Darktrace

Darktrace 9.5
Based on 4 answers
Any time I have had any issue with Darktrace, I've been able to contact an engineer through their support desk, and I have always had a very speedy response. Even when the issue has been caused by something outside of the Darktrace devices, they have still been very keen to try to help and identify what the problem was. The customer portal also has a large number of videos and guides that you can use to educate yourself on the product
Anonymous | TrustRadius Reviewer

Trend Micro Cloud App Security

Trend Micro Cloud App Security 8.4
Based on 8 answers
I love how helpful the support from Trend Micro is. They never fail to help us resolve our problems quickly and painlessly. There was never a long wait to have an issue fixed or answered. Everyone was helpful and knew what they were doing. I appreciate their hard work and patience.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Darktrace

We did NOT select Darktrace. OSSIM/AlienVault is a more mature product and it provided better intelligence and reporting. The end user interface is much easier to use - and you can tell built form engineers who have had to do the work. My suggestion for anyone considering Darktrace, is to get the price upfront; do a 30/60 onsite trail; and do the same thing, at the same time, with AlienVault. AlientVault will win every time. I say that because that's exactly what I did.
Matthew Frederickson | TrustRadius Reviewer

Trend Micro Cloud App Security

To date we had only utilized Symantec Small Business Suite for all of our antivirus needs. We had only moved to the cloud environment during the summer of 2020, and after doing so I'm not sure that I would ever change from Trend Micro Cloud App Security. The cost and features all are a great fit for the small to medium-sized business such as ours.
Ryan Janzen | TrustRadius Reviewer

Return on Investment

Darktrace

  • One big positive is how it helps us with the security assessments that clients have done on us. They are looking to see if we know how we might have unusual/malicious traffic running on the network.
  • If you have a small network and only need 1 appliance, it can be a good ROI and peace of mind.
  • You could go down a hole in trying to spend time looking at all of your traffic with this software. You need to focus only on what it is showing as potential bad traffic.
Anonymous | TrustRadius Reviewer

Trend Micro Cloud App Security

  • CAS gives us peace of mind knowing the file systems we rely on in the cloud are protected the same way they would be if they were sitting in our office. This leads to a reduced risk of downtime that could otherwise limit us from being able to properly support our customers.
Anonymous | TrustRadius Reviewer

Pricing Details

Darktrace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trend Micro Cloud App Security

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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