What users are saying about
46 Ratings
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Score 8.3 out of 100
25 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • Darktrace is rated higher in 1 area: Support Rating
  • Trend Micro Cloud App Security is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.2

Darktrace

72%
8 Ratings
8.6

Trend Micro Cloud App Security

86%
10 Ratings

Likelihood to Renew

Darktrace

N/A
0 Ratings
9.0

Trend Micro Cloud App Security

90%
1 Rating

Usability

Darktrace

N/A
0 Ratings
8.0

Trend Micro Cloud App Security

80%
7 Ratings

Availability

Darktrace

N/A
0 Ratings
10.0

Trend Micro Cloud App Security

100%
1 Rating

Performance

Darktrace

N/A
0 Ratings
8.0

Trend Micro Cloud App Security

80%
1 Rating

Support Rating

9.4

Darktrace

94%
4 Ratings
7.9

Trend Micro Cloud App Security

79%
7 Ratings

Product Scalability

Darktrace

N/A
0 Ratings
9.0

Trend Micro Cloud App Security

90%
1 Rating

Vendor post-sale

Darktrace

N/A
0 Ratings
9.0

Trend Micro Cloud App Security

90%
1 Rating

Vendor pre-sale

Darktrace

N/A
0 Ratings
10.0

Trend Micro Cloud App Security

100%
1 Rating

Likelihood to Recommend

Darktrace

I think if you manage a large number of mailboxes, you need a reliable solution to protect corporate email from any threat. This solution uses AI to analyze emails to check if they're safe or if it's a risk for the organization. It has a good UI (all in English), and the more you're using it, the more you get. There are a lot of metrics and indicators to help the email security admin.
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Trend Micro

The product works great when I have to quarantine a mass email attack. Seems students are always susceptible to email base attacks, we are no different, but when one occurs on a mass email basis I can very easy and quickly block/quarantine those emails either by sender, domain, or URL or all three if need be. We have played with the data loss component but it is hard to do anything but "monitor" because there are way too many false positives. Such as with SSNs and bank routing numbers, but I figure any solution provider would experience the same problem. However, even with monitor and notification only, it is useful to make our users aware they are potentially sending personal information.
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Pros

Darktrace

  • Monitors your network for unusual behaviour; as it learns what is normal for your network, you don't need to worry too much about things that are normal for your organisation, but might be considered odd in other places, triggering as alarms. It can also detect more subtle changes such as a device accessing a server but at an unusual time.
  • There are a large number of models that are used to create the alerts, which can all be customised, and you can also create your own from scratch, to allow you to tailor it perfectly to your situation.
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Trend Micro

  • Provides a great summarized view of all user end-points via a web-based portal
  • Provides a simple but strong policy format for users and computers
  • Fairly light agent installed on end-points
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Cons

Darktrace

  • Really had a poor time of identifying devices and what the device's purpose was - a simple nmap scan did a better job. The problem is they expect you to fine-tune the results - which is exactly what you would expect - but day one it found over 2,000 servers (and I only have 112).
  • Really had a hard time separating network traffic into locations - I use distinct subnets for my buildings, but there was no good way to create a logical map of my traffic internally. Did not garner a sense of trust that it was seeing everything.
  • Sat through a few "analyst" reports - which showed me possible threats in my environment. I am already using a few open source tools, and they actually found more than the analyst reports. Also, there was no way to get the reports on your own - you had to work through their analysts to get the information.
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Trend Micro

  • Wish I could customize the notification emails more, like including html code to personalize and highlight messages that my end users see when an item is flagged.
  • Wish there was a word or phrase component to block/flag emails as I can with files, links, senders and domains.
  • Automation of the BEC list would be a plus...such as pulling in an OU or security group so that I do not have to do manually perform this task.
  • We have multiple TrendMicro products. Thus it would be nice to have one dash board to "see" or login at least for ApexOne, CAS, etc.
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Pricing Details

Darktrace

Starting Price

Editions & Modules

Darktrace editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Trend Micro Cloud App Security

    Starting Price

    Editions & Modules

    Trend Micro Cloud App Security editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Darktrace

      No answers on this topic

      Trend Micro

      Only a 9 if the product become completely unaffordable. Covid-19 has adversely affected Higher Ed budgets, if that should happen I would lobby hard to find cuts elsewhere...TrendMicro CAS is a necessary tool for any business to have!
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      Usability

      Darktrace

      No answers on this topic

      Trend Micro

      Once Cloud App Security is up and running there is no need to do anything additional. The program will begin protecting all the environment immediately and end results are proven. All notifications come to the administrator email to verify and mitigate a response and check the endpoint if necessary. Very easy to use.
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      Reliability and Availability

      Darktrace

      No answers on this topic

      Trend Micro

      Has always been available for us in 2+ years...100% uptime thus far
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      Performance

      Darktrace

      No answers on this topic

      Trend Micro

      On the desktop/laptop it works flawlessly, just need a mobile friendly site or an app to support a workaholic like me
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      Support Rating

      Darktrace

      Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.
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      Trend Micro

      Trend Micro Cloud App Security’s support has been highly competent and thorough when we have needed their assistance. Their support has been quickly dispatched, both through telephone and Email, while answer our questions and providing the “inside baseball” answers we have wanted when discussing the why and how of certain issues. When it came to implementation, their support sat through us as we deployed agents and took us on an adventure few implementations have.
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      Alternatives Considered

      Darktrace

      The Darktrace user interface was improved. Darktrace provides more metrics and more info to decide if an email is malicious or not in doubt case. Darktrace provides a lot of info about the email being analyzed, if there was a previous communication between both parts before for example, it's so easy to deploy.
      Read full review

      Trend Micro

      To date we had only utilized Symantec Small Business Suite for all of our antivirus needs. We had only moved to the cloud environment during the summer of 2020, and after doing so I'm not sure that I would ever change from Trend Micro Cloud App Security. The cost and features all are a great fit for the small to medium-sized business such as ours.
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      Return on Investment

      Darktrace

      • Darktrace is covering some lack of security issues.
      • Darktrace helps the company to follow some compliance obligations.
      • Darktrace can't solve all issues. It needs to work with other Security tools (e.g Splunk).
      Read full review

      Trend Micro

      • CAS gives us peace of mind knowing the file systems we rely on in the cloud are protected the same way they would be if they were sitting in our office. This leads to a reduced risk of downtime that could otherwise limit us from being able to properly support our customers.
      Read full review

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