What users are saying about
7 Ratings
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Score 7.8 out of 100
5 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

Darwinbox

Darwinbox in undoubtedly a great human capital management system. It is easy to configure and can be flexibly integrated with the organization's ERP solution. There is little to no training required for employees to use the software - both the desktop version as well as the mobile application. Moreover, it allows employees to connect to each other better on the organization's social network that this software provides. It is best suited for large and mid-sized organizations that have reasonably complex workflows and reporting structures. Darwinbox is less appropriate for relatively flat organizations that have simple workflows and the work involves frequent interaction among employees. In such a case, the use of such an expensive HR tool can be avoided.
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

It's suited for any support team, customer experience team, or customer-facing team that wants to measure the satisfaction of their customers. Especially large/scaling support teams that handle inbound support of any kind.
Joelle Waksman | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Darwinbox
6.6
Stella Connect, by Medallia
Employee demographic data
Darwinbox
4.6
Stella Connect, by Medallia
Employment history
Darwinbox
5.5
Stella Connect, by Medallia
Job profiles and administration
Darwinbox
6.5
Stella Connect, by Medallia
Workflow for transfers, promotions, pay raises, etc.
Darwinbox
5.5
Stella Connect, by Medallia
Organizational charting
Darwinbox
9.0
Stella Connect, by Medallia
Organization and location management
Darwinbox
8.5
Stella Connect, by Medallia

Payroll Management

Darwinbox
6.5
Stella Connect, by Medallia
Pay calculation
Darwinbox
6.0
Stella Connect, by Medallia
Support for external payroll vendors
Darwinbox
5.5
Stella Connect, by Medallia
Off-cycle/On-Demand payment
Darwinbox
5.0
Stella Connect, by Medallia
Benefit plan administration
Darwinbox
6.0
Stella Connect, by Medallia
Salary revision and increment management
Darwinbox
8.0
Stella Connect, by Medallia
Reimbursement management
Darwinbox
8.5
Stella Connect, by Medallia

Leave and Attendance Management

Darwinbox
8.7
Stella Connect, by Medallia
Approval workflow
Darwinbox
9.0
Stella Connect, by Medallia
Balance details
Darwinbox
9.0
Stella Connect, by Medallia
Annual carry-forward and encashment
Darwinbox
8.0
Stella Connect, by Medallia

Employee Self Service

Darwinbox
7.6
Stella Connect, by Medallia
View and generate pay and benefit information
Darwinbox
7.5
Stella Connect, by Medallia
Update personal information
Darwinbox
8.5
Stella Connect, by Medallia
View company policy documentation
Darwinbox
9.5
Stella Connect, by Medallia
Employee recognition
Darwinbox
5.5
Stella Connect, by Medallia
View job history
Darwinbox
7.0
Stella Connect, by Medallia

Asset Management

Darwinbox
4.0
Stella Connect, by Medallia
Tracking of all physical assets
Darwinbox
4.0
Stella Connect, by Medallia

HR Reporting

Darwinbox
7.3
Stella Connect, by Medallia
Report builder
Darwinbox
8.0
Stella Connect, by Medallia
Pre-built reports
Darwinbox
7.0
Stella Connect, by Medallia
Ability to combine HR data with external data
Darwinbox
7.0
Stella Connect, by Medallia

Onboarding

Darwinbox
8.0
Stella Connect, by Medallia
New hire portal
Darwinbox
8.0
Stella Connect, by Medallia
Manager tracking tools
Darwinbox
8.0
Stella Connect, by Medallia

Performance and Goals

Darwinbox
7.8
Stella Connect, by Medallia
Corporate goal setting
Darwinbox
8.0
Stella Connect, by Medallia
Individual goal setting
Darwinbox
8.0
Stella Connect, by Medallia
Line-of sight-visibility
Darwinbox
7.0
Stella Connect, by Medallia
Performance tracking
Darwinbox
8.0
Stella Connect, by Medallia

Performance Management

Darwinbox
7.5
Stella Connect, by Medallia
Performance plans
Darwinbox
8.0
Stella Connect, by Medallia
Performance improvement plans
Darwinbox
7.0
Stella Connect, by Medallia
Review status tracking
Darwinbox
8.0
Stella Connect, by Medallia
Review reminders
Darwinbox
7.0
Stella Connect, by Medallia

Succession Planning

Darwinbox
7.0
Stella Connect, by Medallia
Create succession plans/pools
Darwinbox
7.0
Stella Connect, by Medallia
Candidate search
Darwinbox
7.0
Stella Connect, by Medallia

Recruiting / ATS

Darwinbox
8.4
Stella Connect, by Medallia
Job Requisition Management
Darwinbox
8.0
Stella Connect, by Medallia
Company Website Posting
Darwinbox
9.0
Stella Connect, by Medallia
Publish to Social Media
Darwinbox
9.0
Stella Connect, by Medallia
Job Search Site Posting
Darwinbox
8.0
Stella Connect, by Medallia
Duplicate Candidate Prevention
Darwinbox
8.0
Stella Connect, by Medallia
Applicant Tracking
Darwinbox
8.0
Stella Connect, by Medallia
Notifications and Alerts
Darwinbox
9.0
Stella Connect, by Medallia

Pros

Darwinbox

  • Easy to use and navigate.
  • Simple and intuitive interface.
  • Covers all HR needs in one software.
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
Joelle Waksman | TrustRadius Reviewer

Cons

Darwinbox

  • A small improvement in the UX could be to automate the process of informing the entire organization about an employee's birthday. Presently, the HR manager has to manually send such an email. Sometimes misunderstandings happen when important greetings are missed when the HR manager is on leave.
  • There is just too much data on the Attendance screen. Perhaps, from a UI perspective, this screen could be improved. Also, there should be a feature to recall the leave application if the employee changes his plan and the leave is yet to be approved.
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

  • I wish there was more connection with our ticketing systems analytics. We measure KPIs from Stella, but also workflow related metrics within our ticketing system. Right now, managers have to go into multiple platforms to find the corresponding data. I wish Stella had an analytics connection of some kind.
Joelle Waksman | TrustRadius Reviewer

Support Rating

Darwinbox

No score
No answers yet
No answers on this topic

Stella Connect, by Medallia

Stella Connect, by Medallia 10.0
Based on 2 answers
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
Joelle Waksman | TrustRadius Reviewer

Alternatives Considered

Darwinbox

Darwinbox is a very powerful tool for managing the HR processes of a large organization. It offers a number of unique facilities like the social network module, mobile application version etc. As compared to other software, it offers more utility in the sense that one integrated tool can be used for multiple purposes. It is easy to configure and requires no prior experience from a user's perspective. It provides sharp insights for effective decision making to manage talent in the organization.
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

I actually liked AskNicely, but the UI was better and more aligned with our brand on StellaConnect. Also, the values and research behind how they build and structured their satisfaction surveys really aligned with the experience we wanted to provide to our users.
Joelle Waksman | TrustRadius Reviewer

Return on Investment

Darwinbox

  • The ability to view the organization structure and functional structure for the entire company.
  • One-stop solution for talent acquisition, payroll, leaves, reimbursements, attendance (time-sheet), holidays, etc. So I don't have to open a lot of different apps.
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
Joelle Waksman | TrustRadius Reviewer

Screenshots

Stella Connect, by Medallia

Pricing Details

Darwinbox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stella Connect, by Medallia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Darwinbox
7.0
Stella Connect, by Medallia
10.0

Support Rating

Darwinbox
Stella Connect, by Medallia
10.0

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