Darwinbox vs. Medallia Agent Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Darwinbox
Score 8.0 out of 10
N/A
Darwinbox headquartered in Hyderabad offers an end-to-end HRMS software provide core HR functionality (e.g. employee data management), support for recruitment and onboarding, payroll management, time & attendance tracking, as well as comprehensive talent management and employee engagement features.N/A
Medallia Agent Connect
Score 7.9 out of 10
N/A
Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020.N/A
Pricing
DarwinboxMedallia Agent Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DarwinboxMedallia Agent Connect
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
DarwinboxMedallia Agent Connect
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Darwinbox
7.0
2 Ratings
11% below category average
Medallia Agent Connect
-
Ratings
Employee demographic data5.92 Ratings00 Ratings
Employment history6.92 Ratings00 Ratings
Job profiles and administration8.02 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.6.92 Ratings00 Ratings
Organizational charting7.02 Ratings00 Ratings
Organization and location management7.02 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Darwinbox
8.3
2 Ratings
3% above category average
Medallia Agent Connect
-
Ratings
Pay calculation8.92 Ratings00 Ratings
Support for external payroll vendors8.92 Ratings00 Ratings
Off-cycle/On-Demand payment8.02 Ratings00 Ratings
Benefit plan administration8.92 Ratings00 Ratings
Salary revision and increment management8.02 Ratings00 Ratings
Reimbursement management7.02 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Darwinbox
9.0
2 Ratings
11% above category average
Medallia Agent Connect
-
Ratings
Approval workflow9.02 Ratings00 Ratings
Balance details9.02 Ratings00 Ratings
Annual carry-forward and encashment9.02 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Darwinbox
7.2
2 Ratings
12% below category average
Medallia Agent Connect
-
Ratings
View and generate pay and benefit information8.02 Ratings00 Ratings
Update personal information7.02 Ratings00 Ratings
View company policy documentation7.02 Ratings00 Ratings
Employee recognition7.02 Ratings00 Ratings
View job history7.02 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Darwinbox
7.9
2 Ratings
2% above category average
Medallia Agent Connect
-
Ratings
Tracking of all physical assets7.92 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Darwinbox
7.7
1 Ratings
1% above category average
Medallia Agent Connect
-
Ratings
Report builder8.01 Ratings00 Ratings
Pre-built reports7.01 Ratings00 Ratings
Ability to combine HR data with external data8.01 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Darwinbox
8.0
1 Ratings
0% below category average
Medallia Agent Connect
-
Ratings
New hire portal8.01 Ratings00 Ratings
Manager tracking tools8.01 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Darwinbox
7.8
1 Ratings
4% below category average
Medallia Agent Connect
-
Ratings
Corporate goal setting7.01 Ratings00 Ratings
Individual goal setting8.01 Ratings00 Ratings
Line-of sight-visibility8.01 Ratings00 Ratings
Performance tracking8.01 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Darwinbox
7.4
1 Ratings
7% below category average
Medallia Agent Connect
-
Ratings
Performance plans8.01 Ratings00 Ratings
Performance improvement plans8.01 Ratings00 Ratings
Review status tracking7.01 Ratings00 Ratings
Review reminders6.01 Ratings00 Ratings
Multiple review frequency8.01 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Darwinbox
7.3
1 Ratings
8% below category average
Medallia Agent Connect
-
Ratings
Create succession plans/pools7.01 Ratings00 Ratings
Candidate ranking8.01 Ratings00 Ratings
Candidate search7.01 Ratings00 Ratings
Candidate development7.01 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Darwinbox
6.9
1 Ratings
12% below category average
Medallia Agent Connect
-
Ratings
Job Requisition Management6.01 Ratings00 Ratings
Company Website Posting7.01 Ratings00 Ratings
Publish to Social Media7.01 Ratings00 Ratings
Job Search Site Posting6.01 Ratings00 Ratings
Duplicate Candidate Prevention6.01 Ratings00 Ratings
Applicant Tracking7.01 Ratings00 Ratings
Notifications and Alerts9.01 Ratings00 Ratings
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DarwinboxMedallia Agent Connect
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CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
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Score 9.4 out of 10
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User Ratings
DarwinboxMedallia Agent Connect
Likelihood to Recommend
8.9
(2 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
DarwinboxMedallia Agent Connect
Likelihood to Recommend
Darwinbox
Employees that come into work are needed to clock in to get paid for the amount of time they are working per day. They will log on to Darwinbox and clock in as soon as they can. Some will use the PTO they have available to use. HR will be able to make payroll in a timely manner for employees.
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Medallia
The survey sent is customer-friendly, vibrant, simple, and easy to understand. The survey itself is comprised of simple question(s) with straightforward answer options for customers to make their selections. Creating the survey is a straightforward process for us to prepare and implement. Making updates or changes is just as easy.
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Pros
Darwinbox
  • Easy to use and navigate.
  • Simple and intuitive interface.
  • Covers all HR needs in one software.
Read full review
Medallia
  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
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Cons
Darwinbox
  • The app version is a bit lankier than the pc version.
  • Interface customization would be great for individuals wanting to change style.
  • No other real issue to improve, possibly lower the price but that's not too bad.
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Medallia
  • Ability to create and send out different surveys triggered by different customer touchpoints
  • Ability to create surveys that aren't focused solely on agent performance
  • Ability to break down and search the data based on different customer attributes, such as profession or state
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Support Rating
Darwinbox
No answers on this topic
Medallia
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
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Alternatives Considered
Darwinbox
Darwinbox is up there with ADP in terms of quality for employers to use in such an open-level style. I personally would support the use of Darwinbox against the competition.
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Medallia
We do not currently use any other products like Stella Connect, by Medallia. We have recently begun evaluating platforms that would allow us to collect feedback at different touchpoints throughout our customers' journeys, as well as through additional channels such as during our application process, quote and purchase experience, website experience, etc. We have looked at companies such as Survey Monkey, Medallia, and Qualtrics to help us better understand CSAT.
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Return on Investment
Darwinbox
  • The ability to view the organization structure and functional structure for the entire company.
  • One-stop solution for talent acquisition, payroll, leaves, reimbursements, attendance (time-sheet), holidays, etc. So I don't have to open a lot of different apps.
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Medallia
  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
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ScreenShots

Darwinbox Screenshots

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