Darwinbox vs NICE CXone (formerly NICE inContact)

What users are saying about

Watch Demo

Score 8.4 out of 10

Based on 15 reviews and ratings

Score 8.4 out of 10

Based on 751 reviews and ratings

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Feature Set Ratings

Human Resource Management

7.1

Darwinbox

71%

NICE CXone (formerly NICE inContact)

Feature Set Not Supported

N/A

Darwinbox ranks higher in 6/6 features

Employee demographic data

5.4

54%

3 Ratings

N/A

0 Ratings

Employment history

6.7

67%

3 Ratings

N/A

0 Ratings

Job profiles and administration

7.5

75%

3 Ratings

N/A

0 Ratings

Workflow for transfers, promotions, pay raises, etc.

6.7

67%

3 Ratings

N/A

0 Ratings

Organizational charting

8.3

83%

3 Ratings

N/A

0 Ratings

Organization and location management

8.0

80%

3 Ratings

N/A

0 Ratings

Payroll Management

7.7

Darwinbox

77%

NICE CXone (formerly NICE inContact)

Feature Set Not Supported

N/A

Darwinbox ranks higher in 6/6 features

Pay calculation

7.3

73%

3 Ratings

N/A

0 Ratings

Support for external payroll vendors

7.7

77%

3 Ratings

N/A

0 Ratings

Off-cycle/On-Demand payment

7.6

76%

3 Ratings

N/A

0 Ratings

Benefit plan administration

7.3

73%

3 Ratings

N/A

0 Ratings

Salary revision and increment management

8.0

80%

3 Ratings

N/A

0 Ratings

Reimbursement management

8.0

80%

3 Ratings

N/A

0 Ratings

Leave and Attendance Management

8.5

Darwinbox

85%

NICE CXone (formerly NICE inContact)

Feature Set Not Supported

N/A

Darwinbox ranks higher in 3/3 features

Approval workflow

8.3

83%

3 Ratings

N/A

0 Ratings

Balance details

9.0

90%

3 Ratings

N/A

0 Ratings

Annual carry-forward and encashment

8.4

84%

3 Ratings

N/A

0 Ratings

Employee Self Service

7.7

Darwinbox

77%

NICE CXone (formerly NICE inContact)

Feature Set Not Supported

N/A

Darwinbox ranks higher in 5/5 features

View and generate pay and benefit information

8.1

81%

3 Ratings

N/A

0 Ratings

Update personal information

8.3

83%

3 Ratings

N/A

0 Ratings

View company policy documentation

7.9

79%

3 Ratings

N/A

0 Ratings

Employee recognition

6.9

69%

3 Ratings

N/A

0 Ratings

View job history

7.5

75%

3 Ratings

N/A

0 Ratings

Asset Management

7.3

Darwinbox

73%

NICE CXone (formerly NICE inContact)

Feature Set Not Supported

N/A

Darwinbox ranks higher in 1/1 features

Tracking of all physical assets

7.3

73%

3 Ratings

N/A

0 Ratings

HR Reporting

8.3

Darwinbox

83%

NICE CXone (formerly NICE inContact)

Feature Set Not Supported

N/A

Darwinbox ranks higher in 3/3 features

Report builder

8.5

85%

2 Ratings

N/A

0 Ratings

Pre-built reports

8.0

80%

2 Ratings

N/A

0 Ratings

Ability to combine HR data with external data

8.5

85%

2 Ratings

N/A

0 Ratings

Onboarding

8.0

Darwinbox

80%

NICE CXone (formerly NICE inContact)

Feature Set Not Supported

N/A

Darwinbox ranks higher in 2/2 features

New hire portal

9.0

90%

2 Ratings

N/A

0 Ratings

Manager tracking tools

7.0

70%

2 Ratings

N/A

0 Ratings

Performance and Goals

8.1

Darwinbox

81%

NICE CXone (formerly NICE inContact)

Feature Set Not Supported

N/A

Darwinbox ranks higher in 4/4 features

Corporate goal setting

8.0

80%

2 Ratings

N/A

0 Ratings

Individual goal setting

8.5

85%

2 Ratings

N/A

0 Ratings

Line-of sight-visibility

8.0

80%

2 Ratings

N/A

0 Ratings

Performance tracking

8.0

80%

2 Ratings

N/A

0 Ratings

Performance Management

7.4

Darwinbox

74%

NICE CXone (formerly NICE inContact)

Feature Set Not Supported

N/A

Darwinbox ranks higher in 5/5 features

Performance plans

8.0

80%

2 Ratings

N/A

0 Ratings

Performance improvement plans

7.5

75%

2 Ratings

N/A

0 Ratings

Review status tracking

7.0

70%

2 Ratings

N/A

0 Ratings

Review reminders

6.5

65%

2 Ratings

N/A

0 Ratings

Multiple review frequency

8.0

80%

2 Ratings

N/A

0 Ratings

Succession Planning

7.7

Darwinbox

77%

NICE CXone (formerly NICE inContact)

Feature Set Not Supported

N/A

Darwinbox ranks higher in 4/4 features

Create succession plans/pools

7.5

75%

2 Ratings

N/A

0 Ratings

Candidate ranking

8.0

80%

2 Ratings

N/A

0 Ratings

Candidate search

7.5

75%

2 Ratings

N/A

0 Ratings

Candidate development

8.0

80%

2 Ratings

N/A

0 Ratings

Recruiting / ATS

7.8

Darwinbox

78%

NICE CXone (formerly NICE inContact)

Feature Set Not Supported

N/A

Darwinbox ranks higher in 7/7 features

Job Requisition Management

7.5

75%

2 Ratings

N/A

0 Ratings

Company Website Posting

7.5

75%

2 Ratings

N/A

0 Ratings

Publish to Social Media

8.5

85%

2 Ratings

N/A

0 Ratings

Job Search Site Posting

7.0

70%

2 Ratings

N/A

0 Ratings

Duplicate Candidate Prevention

7.0

70%

2 Ratings

N/A

0 Ratings

Applicant Tracking

8.0

80%

2 Ratings

N/A

0 Ratings

Notifications and Alerts

9.0

90%

2 Ratings

N/A

0 Ratings

Contact Center Software

Darwinbox

Feature Set Not Supported

N/A

8.3

NICE CXone (formerly NICE inContact)

83%

NICE CXone (formerly NICE inContact) ranks higher in 13/13 features

Agent dashboard

N/A

0 Ratings

8.4

84%

507 Ratings

Validate callers

N/A

0 Ratings

8.5

85%

432 Ratings

Outbound response

N/A

0 Ratings

8.3

83%

448 Ratings

Call forwarding

N/A

0 Ratings

8.5

85%

405 Ratings

Click-to-call (CTC)

N/A

0 Ratings

8.7

87%

367 Ratings

Warm transfer

N/A

0 Ratings

8.6

86%

480 Ratings

Predictive dialing

N/A

0 Ratings

7.8

78%

294 Ratings

Interactive voice response

N/A

0 Ratings

8.2

82%

338 Ratings

REST APIs

N/A

0 Ratings

8.0

80%

270 Ratings

Call scripts

N/A

0 Ratings

8.1

81%

285 Ratings

Call tracking

N/A

0 Ratings

8.4

84%

460 Ratings

Multichannel integration

N/A

0 Ratings

8.2

82%

325 Ratings

CRM software integration

N/A

0 Ratings

8.2

82%

329 Ratings

Workforce Optimization (WFO)

Darwinbox

Feature Set Not Supported

N/A

8.4

NICE CXone (formerly NICE inContact)

84%

NICE CXone (formerly NICE inContact) ranks higher in 9/9 features

Inbound call routing

N/A

0 Ratings

8.5

85%

465 Ratings

Omnichannel inbound routing

N/A

0 Ratings

8.4

84%

336 Ratings

Recording

N/A

0 Ratings

8.6

86%

448 Ratings

Quality management

N/A

0 Ratings

8.6

86%

435 Ratings

Call analytics

N/A

0 Ratings

8.5

85%

441 Ratings

Historical reporting

N/A

0 Ratings

8.4

84%

433 Ratings

Live reporting

N/A

0 Ratings

8.5

85%

418 Ratings

Customer surveys

N/A

0 Ratings

8.2

82%

271 Ratings

Customer interaction analytics

N/A

0 Ratings

8.3

83%

284 Ratings

Attribute Ratings

NICE CXone (formerly NICE inContact) is rated higher in 1 area: Likelihood to Recommend

Darwinbox

71%

3 Ratings

8.4

NICE CXone (formerly NICE inContact)

84%

543 Ratings

Darwinbox

N/A

0 Ratings

6.9

NICE CXone (formerly NICE inContact)

69%

21 Ratings

Darwinbox

N/A

0 Ratings

8.6

NICE CXone (formerly NICE inContact)

86%

529 Ratings

Darwinbox

N/A

0 Ratings

5.7

NICE CXone (formerly NICE inContact)

57%

7 Ratings

Darwinbox

N/A

0 Ratings

8.2

NICE CXone (formerly NICE inContact)

82%

7 Ratings

Darwinbox

N/A

0 Ratings

7.4

NICE CXone (formerly NICE inContact)

74%

6 Ratings

Darwinbox

N/A

0 Ratings

6.1

NICE CXone (formerly NICE inContact)

61%

4 Ratings

Darwinbox

N/A

0 Ratings

7.9

NICE CXone (formerly NICE inContact)

79%

5 Ratings

Darwinbox

N/A

0 Ratings

8.1

NICE CXone (formerly NICE inContact)

81%

9 Ratings

Darwinbox

N/A

0 Ratings

6.5

NICE CXone (formerly NICE inContact)

65%

7 Ratings

Pros

Employee Management - including personal details and other core HR and resourcing features e.g. time tracking, expense, payroll etc
Workforce planning, recruitment, tracking the recruitment drives and interview statuses and updates for the potential hires at one place
Integrated Rewards and Recognition, Performance management systems, and project and resourcing management
Great analytics dashboard allowing the more holistic and drill down visualization as per the need

Read full review

Himanshu Shah

Senior Manager

AGC Networks (an Essar Group of Companies)Computer & Network Security, 5001-10,000 employees

View all 3 answers on this topic

Made work from home easy - We just have to login and start calling - No landlines.
Easy to extract daily, monthly reports from NICE [CXone] web app.
Easy to monitor agents online - who is logged in and who is not.
Fast and reliable - Just need internet.

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Charanjeet Singh

Senior Business Analyst

FIS GlobalBanking, 10,001+ employees

View all 543 answers on this topic

Cons

The app version is a bit lankier than the pc version.
Interface customization would be great for individuals wanting to change style.
No other real issue to improve, possibly lower the price but that's not too bad.

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Mario Alvarez

Financial Aid Advisor

The College Of Health Care ProfessionsFinancial Services, 11-50 employees

View all 3 answers on this topic

Occasionally the server will disconnect and we lose phone functionality.
Calls get "stuck" in the queue when they don't exist.
Can't remove commitments very easily when they are made.
Kicks you out after 2 hours. Making it annoying how you have to log back in.

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Verified User

Supervisor in Customer Service

Security & Investigations Company, 51-200 employees

View all 543 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

NICE CXone (formerly NICE inContact) 6.9

Based on 21 answers

Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.

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Vinicius Leite

financial advice

Icatu SegurosSecurity & Investigations, 1001-5000 employees

View all 21 answers on this topic

Usability

No score

No answers yet

No answers on this topic

NICE CXone (formerly NICE inContact) 8.6

Based on 529 answers

If you're looking for a powerful but easy-to-use call center software, look no further than NICE CXone. It's very user-friendly. Elders can actually operate this software. I can use this too even with my eyes closed. With multiple advanced features included in its standard platform, you can be sure you're getting an enterprise-level product when you use this.

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Verified User

Employee in Sales

Telecommunications Company, 201-500 employees

View all 529 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

NICE CXone (formerly NICE inContact) 5.7

Based on 7 answers

NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them

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Verified User

Employee in Customer Service

Financial Services Company, 201-500 employees

View all 7 answers on this topic

Performance

No score

No answers yet

No answers on this topic

NICE CXone (formerly NICE inContact) 8.2

Based on 7 answers

NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.

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Verified User

Employee in Customer Service

Financial Services Company, 201-500 employees

View all 7 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

NICE CXone (formerly NICE inContact) 7.4

Based on 6 answers

inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.

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Kevin Lintner

Data Analyst

Chickasaw Nation Industries, Inc.Government Relations, 1001-5000 employees

View all 6 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

NICE CXone (formerly NICE inContact) 6.1

Based on 4 answers

It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.

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Verified User

Technician in Information Technology

Insurance Company, 1001-5000 employees

View all 4 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

NICE CXone (formerly NICE inContact) 7.9

Based on 5 answers

I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.

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Dailson Laurentino

Assessor de Relacionamento Pleno

Icatu SegurosInsurance, 501-1000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

NICE CXone (formerly NICE inContact) 8.1

Based on 9 answers

In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.

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Dailson Laurentino

Assessor de Relacionamento Pleno

Icatu SegurosInsurance, 501-1000 employees

View all 9 answers on this topic

Alternatives Considered

Darwinbox is up there with ADP in terms of quality for employers to use in such an open-level style. I personally would support the use of Darwinbox against the competition.

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Mario Alvarez

Financial Aid Advisor

The College Of Health Care ProfessionsFinancial Services, 11-50 employees

View all 3 answers on this topic

Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.

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Verified User

Engineer in Information Technology

Government Administration Company, 501-1000 employees

View all 543 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

NICE CXone (formerly NICE inContact) 6.5

Based on 7 answers

As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.

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Vinicius Leite

financial advice

Icatu SegurosSecurity & Investigations, 1001-5000 employees

View all 7 answers on this topic

Return on Investment

The ability to view the organization structure and functional structure for the entire company.
One-stop solution for talent acquisition, payroll, leaves, reimbursements, attendance (time-sheet), holidays, etc. So I don't have to open a lot of different apps.

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Verified User

Manager in Marketing

Computer Software Company, 1001-5000 employees

View all 3 answers on this topic

It impacts our company daily as we utilize NICE CXone services every day, 24/7.
It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.

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Gordon Ng

Typist

Department of Mental HealthGovernment Administration, 201-500 employees

View all 543 answers on this topic

Screenshots

See All (11) Darwinbox Screenshots

See All (10) NICE CXone (formerly NICE inContact) Screenshots