What users are saying about
15 Ratings
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Based on 15 reviews and ratings
NICE CXone (formerly NICE inContact)
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Top Rated
751 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 751 reviews and ratings
Feature Set Ratings
Human Resource Management
7.1
Darwinbox
71%
NICE CXone (formerly NICE inContact)
Feature Set Not Supported
N/A
Darwinbox ranks higher in 6/6 features
Darwinbox ranks higher in 6/6 features
Employee demographic data
5.4
54%
3 Ratings
N/A
0 Ratings
Employment history
6.7
67%
3 Ratings
N/A
0 Ratings
Job profiles and administration
7.5
75%
3 Ratings
N/A
0 Ratings
Workflow for transfers, promotions, pay raises, etc.
6.7
67%
3 Ratings
N/A
0 Ratings
Organizational charting
8.3
83%
3 Ratings
N/A
0 Ratings
Organization and location management
8.0
80%
3 Ratings
N/A
0 Ratings
Payroll Management
7.7
Darwinbox
77%
NICE CXone (formerly NICE inContact)
Feature Set Not Supported
N/A
Darwinbox ranks higher in 6/6 features
Darwinbox ranks higher in 6/6 features
Pay calculation
7.3
73%
3 Ratings
N/A
0 Ratings
Support for external payroll vendors
7.7
77%
3 Ratings
N/A
0 Ratings
Off-cycle/On-Demand payment
7.6
76%
3 Ratings
N/A
0 Ratings
Benefit plan administration
7.3
73%
3 Ratings
N/A
0 Ratings
Salary revision and increment management
8.0
80%
3 Ratings
N/A
0 Ratings
Reimbursement management
8.0
80%
3 Ratings
N/A
0 Ratings
Leave and Attendance Management
8.5
Darwinbox
85%
NICE CXone (formerly NICE inContact)
Feature Set Not Supported
N/A
Darwinbox ranks higher in 3/3 features
Darwinbox ranks higher in 3/3 features
Approval workflow
8.3
83%
3 Ratings
N/A
0 Ratings
Balance details
9.0
90%
3 Ratings
N/A
0 Ratings
Annual carry-forward and encashment
8.4
84%
3 Ratings
N/A
0 Ratings
Employee Self Service
7.7
Darwinbox
77%
NICE CXone (formerly NICE inContact)
Feature Set Not Supported
N/A
Darwinbox ranks higher in 5/5 features
Darwinbox ranks higher in 5/5 features
View and generate pay and benefit information
8.1
81%
3 Ratings
N/A
0 Ratings
Update personal information
8.3
83%
3 Ratings
N/A
0 Ratings
View company policy documentation
7.9
79%
3 Ratings
N/A
0 Ratings
Employee recognition
6.9
69%
3 Ratings
N/A
0 Ratings
View job history
7.5
75%
3 Ratings
N/A
0 Ratings
Asset Management
7.3
Darwinbox
73%
NICE CXone (formerly NICE inContact)
Feature Set Not Supported
N/A
Darwinbox ranks higher in 1/1 features
Darwinbox ranks higher in 1/1 features
Tracking of all physical assets
7.3
73%
3 Ratings
N/A
0 Ratings
HR Reporting
8.3
Darwinbox
83%
NICE CXone (formerly NICE inContact)
Feature Set Not Supported
N/A
Darwinbox ranks higher in 3/3 features
Darwinbox ranks higher in 3/3 features
Report builder
8.5
85%
2 Ratings
N/A
0 Ratings
Pre-built reports
8.0
80%
2 Ratings
N/A
0 Ratings
Ability to combine HR data with external data
8.5
85%
2 Ratings
N/A
0 Ratings
Onboarding
8.0
Darwinbox
80%
NICE CXone (formerly NICE inContact)
Feature Set Not Supported
N/A
Darwinbox ranks higher in 2/2 features
Darwinbox ranks higher in 2/2 features
New hire portal
9.0
90%
2 Ratings
N/A
0 Ratings
Manager tracking tools
7.0
70%
2 Ratings
N/A
0 Ratings
Performance and Goals
8.1
Darwinbox
81%
NICE CXone (formerly NICE inContact)
Feature Set Not Supported
N/A
Darwinbox ranks higher in 4/4 features
Darwinbox ranks higher in 4/4 features
Corporate goal setting
8.0
80%
2 Ratings
N/A
0 Ratings
Individual goal setting
8.5
85%
2 Ratings
N/A
0 Ratings
Line-of sight-visibility
8.0
80%
2 Ratings
N/A
0 Ratings
Performance tracking
8.0
80%
2 Ratings
N/A
0 Ratings
Performance Management
7.4
Darwinbox
74%
NICE CXone (formerly NICE inContact)
Feature Set Not Supported
N/A
Darwinbox ranks higher in 5/5 features
Darwinbox ranks higher in 5/5 features
Performance plans
8.0
80%
2 Ratings
N/A
0 Ratings
Performance improvement plans
7.5
75%
2 Ratings
N/A
0 Ratings
Review status tracking
7.0
70%
2 Ratings
N/A
0 Ratings
Review reminders
6.5
65%
2 Ratings
N/A
0 Ratings
Multiple review frequency
8.0
80%
2 Ratings
N/A
0 Ratings
Succession Planning
7.7
Darwinbox
77%
NICE CXone (formerly NICE inContact)
Feature Set Not Supported
N/A
Darwinbox ranks higher in 4/4 features
Darwinbox ranks higher in 4/4 features
Create succession plans/pools
7.5
75%
2 Ratings
N/A
0 Ratings
Candidate ranking
8.0
80%
2 Ratings
N/A
0 Ratings
Candidate search
7.5
75%
2 Ratings
N/A
0 Ratings
Candidate development
8.0
80%
2 Ratings
N/A
0 Ratings
Recruiting / ATS
7.8
Darwinbox
78%
NICE CXone (formerly NICE inContact)
Feature Set Not Supported
N/A
Darwinbox ranks higher in 7/7 features
Darwinbox ranks higher in 7/7 features
Job Requisition Management
7.5
75%
2 Ratings
N/A
0 Ratings
Company Website Posting
7.5
75%
2 Ratings
N/A
0 Ratings
Publish to Social Media
8.5
85%
2 Ratings
N/A
0 Ratings
Job Search Site Posting
7.0
70%
2 Ratings
N/A
0 Ratings
Duplicate Candidate Prevention
7.0
70%
2 Ratings
N/A
0 Ratings
Applicant Tracking
8.0
80%
2 Ratings
N/A
0 Ratings
Notifications and Alerts
9.0
90%
2 Ratings
N/A
0 Ratings
Contact Center Software
Darwinbox
Feature Set Not Supported
N/A
8.3
NICE CXone (formerly NICE inContact)
83%
NICE CXone (formerly NICE inContact) ranks higher in 13/13 features
NICE CXone (formerly NICE inContact) ranks higher in 13/13 features
Agent dashboard
N/A
0 Ratings
8.4
84%
507 Ratings
Validate callers
N/A
0 Ratings
8.5
85%
432 Ratings
Outbound response
N/A
0 Ratings
8.3
83%
448 Ratings
Call forwarding
N/A
0 Ratings
8.5
85%
405 Ratings
Click-to-call (CTC)
N/A
0 Ratings
8.7
87%
367 Ratings
Warm transfer
N/A
0 Ratings
8.6
86%
480 Ratings
Predictive dialing
N/A
0 Ratings
7.8
78%
294 Ratings
Interactive voice response
N/A
0 Ratings
8.2
82%
338 Ratings
REST APIs
N/A
0 Ratings
8.0
80%
270 Ratings
Call scripts
N/A
0 Ratings
8.1
81%
285 Ratings
Call tracking
N/A
0 Ratings
8.4
84%
460 Ratings
Multichannel integration
N/A
0 Ratings
8.2
82%
325 Ratings
CRM software integration
N/A
0 Ratings
8.2
82%
329 Ratings
Workforce Optimization (WFO)
Darwinbox
Feature Set Not Supported
N/A
8.4
NICE CXone (formerly NICE inContact)
84%
NICE CXone (formerly NICE inContact) ranks higher in 9/9 features
NICE CXone (formerly NICE inContact) ranks higher in 9/9 features
Inbound call routing
N/A
0 Ratings
8.5
85%
465 Ratings
Omnichannel inbound routing
N/A
0 Ratings
8.4
84%
336 Ratings
Recording
N/A
0 Ratings
8.6
86%
448 Ratings
Quality management
N/A
0 Ratings
8.6
86%
435 Ratings
Call analytics
N/A
0 Ratings
8.5
85%
441 Ratings
Historical reporting
N/A
0 Ratings
8.4
84%
433 Ratings
Live reporting
N/A
0 Ratings
8.5
85%
418 Ratings
Customer surveys
N/A
0 Ratings
8.2
82%
271 Ratings
Customer interaction analytics
N/A
0 Ratings
8.3
83%
284 Ratings
Attribute Ratings
- NICE CXone (formerly NICE inContact) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.1
Darwinbox
71%
3 Ratings
8.4
NICE CXone (formerly NICE inContact)
84%
543 Ratings
Likelihood to Renew
Darwinbox
N/A
0 Ratings
6.9
NICE CXone (formerly NICE inContact)
69%
21 Ratings
Usability
Darwinbox
N/A
0 Ratings
8.6
NICE CXone (formerly NICE inContact)
86%
529 Ratings
Availability
Darwinbox
N/A
0 Ratings
5.7
NICE CXone (formerly NICE inContact)
57%
7 Ratings
Performance
Darwinbox
N/A
0 Ratings
8.2
NICE CXone (formerly NICE inContact)
82%
7 Ratings
Support Rating
Darwinbox
N/A
0 Ratings
7.4
NICE CXone (formerly NICE inContact)
74%
6 Ratings
In-Person Training
Darwinbox
N/A
0 Ratings
6.1
NICE CXone (formerly NICE inContact)
61%
4 Ratings
Online Training
Darwinbox
N/A
0 Ratings
7.9
NICE CXone (formerly NICE inContact)
79%
5 Ratings
Implementation Rating
Darwinbox
N/A
0 Ratings
8.1
NICE CXone (formerly NICE inContact)
81%
9 Ratings
Product Scalability
Darwinbox
N/A
0 Ratings
6.5
NICE CXone (formerly NICE inContact)
65%
7 Ratings
Likelihood to Recommend
Darwinbox
Employees that come into work are needed to clock in to get paid for the amount of time they are working per day. They will log on to Darwinbox and clock in as soon as they can. Some will use the PTO they have available to use. HR will be able to make payroll in a timely manner for employees.
Financial Aid Advisor
The College Of Health Care ProfessionsFinancial Services, 11-50 employees
NICE CXone (formerly NICE inContact)
Personally, I encountered problems when I used a different tool. But after using Nice CXone, I was able to understand my client in each in every call that I handle. Also, its interface is easier to navigate and use. It is user-friendly, well developed, and convenient for everyone.

Verified User
Employee in Customer Service
Outsourcing/Offshoring Company, 501-1000 employeesPros
Darwinbox
- Employee Management - including personal details and other core HR and resourcing features e.g. time tracking, expense, payroll etc
- Workforce planning, recruitment, tracking the recruitment drives and interview statuses and updates for the potential hires at one place
- Integrated Rewards and Recognition, Performance management systems, and project and resourcing management
- Great analytics dashboard allowing the more holistic and drill down visualization as per the need
Senior Manager
AGC Networks (an Essar Group of Companies)Computer & Network Security, 5001-10,000 employees
NICE CXone (formerly NICE inContact)
- Made work from home easy - We just have to login and start calling - No landlines.
- Easy to extract daily, monthly reports from NICE [CXone] web app.
- Easy to monitor agents online - who is logged in and who is not.
- Fast and reliable - Just need internet.
Senior Business Analyst
FIS GlobalBanking, 10,001+ employees
Cons
Darwinbox
- The app version is a bit lankier than the pc version.
- Interface customization would be great for individuals wanting to change style.
- No other real issue to improve, possibly lower the price but that's not too bad.
Financial Aid Advisor
The College Of Health Care ProfessionsFinancial Services, 11-50 employees
NICE CXone (formerly NICE inContact)
- Occasionally the server will disconnect and we lose phone functionality.
- Calls get "stuck" in the queue when they don't exist.
- Can't remove commitments very easily when they are made.
- Kicks you out after 2 hours. Making it annoying how you have to log back in.

Verified User
Supervisor in Customer Service
Security & Investigations Company, 51-200 employeesPricing Details
Darwinbox
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NICE CXone (formerly NICE inContact)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Darwinbox
No score
No answers yet
No answers on this topic
NICE CXone (formerly NICE inContact)
NICE CXone (formerly NICE inContact) 6.9
Based on 21 answers
Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
financial advice
Icatu SegurosSecurity & Investigations, 1001-5000 employees
Usability
Darwinbox
No score
No answers yet
No answers on this topic
NICE CXone (formerly NICE inContact)
NICE CXone (formerly NICE inContact) 8.6
Based on 529 answers
If you're looking for a powerful but easy-to-use call center software, look no further than NICE CXone. It's very user-friendly. Elders can actually operate this software. I can use this too even with my eyes closed. With multiple advanced features included in its standard platform, you can be sure you're getting an enterprise-level product when you use this.

Verified User
Employee in Sales
Telecommunications Company, 201-500 employeesReliability and Availability
Darwinbox
No score
No answers yet
No answers on this topic
NICE CXone (formerly NICE inContact)
NICE CXone (formerly NICE inContact) 5.7
Based on 7 answers
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them

Verified User
Employee in Customer Service
Financial Services Company, 201-500 employeesPerformance
Darwinbox
No score
No answers yet
No answers on this topic
NICE CXone (formerly NICE inContact)
NICE CXone (formerly NICE inContact) 8.2
Based on 7 answers
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.

Verified User
Employee in Customer Service
Financial Services Company, 201-500 employeesSupport Rating
Darwinbox
No score
No answers yet
No answers on this topic
NICE CXone (formerly NICE inContact)
NICE CXone (formerly NICE inContact) 7.4
Based on 6 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Data Analyst
Chickasaw Nation Industries, Inc.Government Relations, 1001-5000 employees
In-Person Training
Darwinbox
No score
No answers yet
No answers on this topic
NICE CXone (formerly NICE inContact)
NICE CXone (formerly NICE inContact) 6.1
Based on 4 answers
It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.

Verified User
Technician in Information Technology
Insurance Company, 1001-5000 employeesOnline Training
Darwinbox
No score
No answers yet
No answers on this topic
NICE CXone (formerly NICE inContact)
NICE CXone (formerly NICE inContact) 7.9
Based on 5 answers
I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
Assessor de Relacionamento Pleno
Icatu SegurosInsurance, 501-1000 employees
Implementation Rating
Darwinbox
No score
No answers yet
No answers on this topic
NICE CXone (formerly NICE inContact)
NICE CXone (formerly NICE inContact) 8.1
Based on 9 answers
In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
Assessor de Relacionamento Pleno
Icatu SegurosInsurance, 501-1000 employees
Alternatives Considered
Darwinbox
Darwinbox is up there with ADP in terms of quality for employers to use in such an open-level style. I personally would support the use of Darwinbox against the competition.
Financial Aid Advisor
The College Of Health Care ProfessionsFinancial Services, 11-50 employees
NICE CXone (formerly NICE inContact)
Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.

Verified User
Engineer in Information Technology
Government Administration Company, 501-1000 employeesScalability
Darwinbox
No score
No answers yet
No answers on this topic
NICE CXone (formerly NICE inContact)
NICE CXone (formerly NICE inContact) 6.5
Based on 7 answers
As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.
financial advice
Icatu SegurosSecurity & Investigations, 1001-5000 employees
Return on Investment
Darwinbox
- The ability to view the organization structure and functional structure for the entire company.
- One-stop solution for talent acquisition, payroll, leaves, reimbursements, attendance (time-sheet), holidays, etc. So I don't have to open a lot of different apps.

Verified User
Manager in Marketing
Computer Software Company, 1001-5000 employeesNICE CXone (formerly NICE inContact)
- It impacts our company daily as we utilize NICE CXone services every day, 24/7.
- It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
- The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.
Typist
Department of Mental HealthGovernment Administration, 201-500 employees