Darwinbox vs. NICE CXone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Darwinbox
Score 8.4 out of 10
N/A
Darwinbox headquartered in Hyderabad offers an end-to-end HRMS software provide core HR functionality (e.g. employee data management), support for recruitment and onboarding, payroll management, time & attendance tracking, as well as comprehensive talent management and employee engagement features.N/A
NICE CXone
Score 8.3 out of 10
N/A
NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.N/A
Pricing
DarwinboxNICE CXone
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DarwinboxNICE CXone
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
DarwinboxNICE CXone
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Darwinbox
7.0
2 Ratings
12% below category average
NICE CXone
-
Ratings
Employee demographic data5.92 Ratings00 Ratings
Employment history6.92 Ratings00 Ratings
Job profiles and administration8.02 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.6.92 Ratings00 Ratings
Organizational charting7.02 Ratings00 Ratings
Organization and location management7.02 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Darwinbox
8.3
2 Ratings
3% above category average
NICE CXone
-
Ratings
Pay calculation8.92 Ratings00 Ratings
Support for external payroll vendors8.92 Ratings00 Ratings
Off-cycle/On-Demand payment7.92 Ratings00 Ratings
Benefit plan administration8.92 Ratings00 Ratings
Salary revision and increment management8.02 Ratings00 Ratings
Reimbursement management7.02 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Darwinbox
9.0
2 Ratings
10% above category average
NICE CXone
-
Ratings
Approval workflow9.02 Ratings00 Ratings
Balance details9.02 Ratings00 Ratings
Annual carry-forward and encashment9.02 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Darwinbox
7.2
2 Ratings
12% below category average
NICE CXone
-
Ratings
View and generate pay and benefit information8.02 Ratings00 Ratings
Update personal information7.02 Ratings00 Ratings
View company policy documentation7.02 Ratings00 Ratings
Employee recognition6.92 Ratings00 Ratings
View job history7.02 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Darwinbox
7.9
2 Ratings
1% above category average
NICE CXone
-
Ratings
Tracking of all physical assets7.92 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Darwinbox
7.7
1 Ratings
1% above category average
NICE CXone
-
Ratings
Report builder8.01 Ratings00 Ratings
Pre-built reports7.01 Ratings00 Ratings
Ability to combine HR data with external data8.01 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Darwinbox
8.0
1 Ratings
1% above category average
NICE CXone
-
Ratings
New hire portal8.01 Ratings00 Ratings
Manager tracking tools8.01 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Darwinbox
7.8
1 Ratings
5% below category average
NICE CXone
-
Ratings
Corporate goal setting7.01 Ratings00 Ratings
Individual goal setting8.01 Ratings00 Ratings
Line-of sight-visibility8.01 Ratings00 Ratings
Performance tracking8.01 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Darwinbox
7.4
1 Ratings
8% below category average
NICE CXone
-
Ratings
Performance plans8.01 Ratings00 Ratings
Performance improvement plans8.01 Ratings00 Ratings
Review status tracking7.01 Ratings00 Ratings
Review reminders6.01 Ratings00 Ratings
Multiple review frequency8.01 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Darwinbox
7.3
1 Ratings
8% below category average
NICE CXone
-
Ratings
Create succession plans/pools7.01 Ratings00 Ratings
Candidate ranking8.01 Ratings00 Ratings
Candidate search7.01 Ratings00 Ratings
Candidate development7.01 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Darwinbox
6.9
1 Ratings
12% below category average
NICE CXone
-
Ratings
Job Requisition Management6.01 Ratings00 Ratings
Company Website Posting7.01 Ratings00 Ratings
Publish to Social Media7.01 Ratings00 Ratings
Job Search Site Posting6.01 Ratings00 Ratings
Duplicate Candidate Prevention6.01 Ratings00 Ratings
Applicant Tracking7.01 Ratings00 Ratings
Notifications and Alerts9.01 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Darwinbox
-
Ratings
NICE CXone
8.3
544 Ratings
1% below category average
Agent dashboard00 Ratings8.7524 Ratings
Validate callers00 Ratings8.5442 Ratings
Outbound response00 Ratings9.0460 Ratings
Call forwarding00 Ratings8.1417 Ratings
Click-to-call (CTC)00 Ratings8.3380 Ratings
Warm transfer00 Ratings8.6497 Ratings
Predictive dialing00 Ratings8.5300 Ratings
Interactive voice response00 Ratings8.8349 Ratings
REST APIs00 Ratings6.8281 Ratings
Call scripts00 Ratings6.6299 Ratings
Call tracking00 Ratings8.5477 Ratings
Multichannel integration00 Ratings8.4339 Ratings
CRM software integration00 Ratings9.1339 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Darwinbox
-
Ratings
NICE CXone
8.2
522 Ratings
2% below category average
Inbound call routing00 Ratings8.2482 Ratings
Omnichannel inbound routing00 Ratings8.1350 Ratings
Recording00 Ratings8.5463 Ratings
Quality management00 Ratings7.9449 Ratings
Call analytics00 Ratings8.5456 Ratings
Historical reporting00 Ratings8.7447 Ratings
Live reporting00 Ratings8.4433 Ratings
Customer surveys00 Ratings6.9278 Ratings
Customer interaction analytics00 Ratings8.4295 Ratings
Best Alternatives
DarwinboxNICE CXone
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.7 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DarwinboxNICE CXone
Likelihood to Recommend
8.8
(2 ratings)
8.4
(562 ratings)
Likelihood to Renew
-
(0 ratings)
9.4
(23 ratings)
Usability
-
(0 ratings)
8.6
(549 ratings)
Availability
-
(0 ratings)
3.7
(7 ratings)
Performance
-
(0 ratings)
9.2
(7 ratings)
Support Rating
-
(0 ratings)
8.4
(5 ratings)
In-Person Training
-
(0 ratings)
3.2
(4 ratings)
Online Training
-
(0 ratings)
7.1
(5 ratings)
Implementation Rating
-
(0 ratings)
8.0
(8 ratings)
Configurability
-
(0 ratings)
7.1
(4 ratings)
Ease of integration
-
(0 ratings)
7.1
(4 ratings)
Product Scalability
-
(0 ratings)
6.7
(7 ratings)
Vendor post-sale
-
(0 ratings)
4.4
(5 ratings)
Vendor pre-sale
-
(0 ratings)
4.4
(5 ratings)
User Testimonials
DarwinboxNICE CXone
Likelihood to Recommend
Darwinbox
Employees that come into work are needed to clock in to get paid for the amount of time they are working per day. They will log on to Darwinbox and clock in as soon as they can. Some will use the PTO they have available to use. HR will be able to make payroll in a timely manner for employees.
Read full review
NICE
I've
really appreciated the tools offered to us by NICE CXone. I particularly like the features that allow me to listen in on my agents' calls and assist them in real time. We take highly escalated customer support calls, so I need to know what is happening quickly and be able to help my agents respond
Read full review
Pros
Darwinbox
  • Easy to use and navigate.
  • Simple and intuitive interface.
  • Covers all HR needs in one software.
Read full review
NICE
  • We can restrict the access for agents in this so that easily restrict them to avoid from the mistakes
  • The managers can easily setup a schedule via HOO for Holidays and during emergency which is more helpful.
  • The studio is more friendly with action items instead of coding, also the help option is very handy and easy to understand.
  • The call trace is more helpful and exact view of how the call process and it's very helpful for troubleshooting
  • Reporting is very easy and helpful.
  • Dashboard is awesome, no word to describe it
Read full review
Cons
Darwinbox
  • The app version is a bit lankier than the pc version.
  • Interface customization would be great for individuals wanting to change style.
  • No other real issue to improve, possibly lower the price but that's not too bad.
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NICE
  • There can be changes in interface of the app, however it's still very good
  • I would appreciete detailed web page with all necessary information, but when I need anything, the customer support is very quick and provide all the information
  • Hardly to find any other :)
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Likelihood to Renew
Darwinbox
No answers on this topic
NICE
Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
Read full review
Usability
Darwinbox
No answers on this topic
NICE
Things could be improved, such as call history and a user-friendly UI. Besides that, it was a great way to track and manage our team remotely, which changed the game for us post-covid. Everything else was pretty simple to use whether it was answering calls, dialing a customer, or leaving a voicemail. Overall, everything is very straightforward.
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Reliability and Availability
Darwinbox
No answers on this topic
NICE
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
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Performance
Darwinbox
No answers on this topic
NICE
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
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Support Rating
Darwinbox
No answers on this topic
NICE
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
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In-Person Training
Darwinbox
No answers on this topic
NICE
It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
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Online Training
Darwinbox
No answers on this topic
NICE
I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
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Implementation Rating
Darwinbox
No answers on this topic
NICE
In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
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Alternatives Considered
Darwinbox
Darwinbox is up there with ADP in terms of quality for employers to use in such an open-level style. I personally would support the use of Darwinbox against the competition.
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NICE
We looked at several tools for turning text into data. The easy to understand tools had limited functionality, the analytical tools required a PHD to attend the sales pitch. Attensity had taken the approach of including reporting and alerting with their text engine.
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Scalability
Darwinbox
No answers on this topic
NICE
I rated 10, because Nice CX one is very much functional. You can simply acess it by website Nice, in any navigator, desktop, notebook or mobile, so you can in a fast way run on every departament of the company.
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Return on Investment
Darwinbox
  • The ability to view the organization structure and functional structure for the entire company.
  • One-stop solution for talent acquisition, payroll, leaves, reimbursements, attendance (time-sheet), holidays, etc. So I don't have to open a lot of different apps.
Read full review
NICE
  • We were able to close deals and sales to clients more effectively!
  • It is much easier for us to reach the client even if it's an International number.
  • Nice CXone has helped us a lot to communicate better with our clients.
Read full review
ScreenShots

Darwinbox Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

NICE CXone Screenshots

Screenshot of CXone MAX - Digital InboxScreenshot of CXone MAX - Native ChatScreenshot of CXone MAX - Facebook MessengerScreenshot of CXone MAX - Facebook MessengerScreenshot of CXone MAX - Customer ProfileScreenshot of CXone MAX - Agent Settings