Calabrio Teleopti WFM vs. Darwinbox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Calabrio Teleopti WFM
Score 7.9 out of 10
N/A
Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.N/A
Darwinbox
Score 8.0 out of 10
N/A
Darwinbox headquartered in Hyderabad offers an end-to-end HRMS software provide core HR functionality (e.g. employee data management), support for recruitment and onboarding, payroll management, time & attendance tracking, as well as comprehensive talent management and employee engagement features.N/A
Pricing
Calabrio Teleopti WFMDarwinbox
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Calabrio Teleopti WFMDarwinbox
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
Calabrio Teleopti WFMDarwinbox
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Calabrio Teleopti WFM
-
Ratings
Darwinbox
7.0
2 Ratings
11% below category average
Employee demographic data00 Ratings5.92 Ratings
Employment history00 Ratings6.92 Ratings
Job profiles and administration00 Ratings8.02 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings6.92 Ratings
Organizational charting00 Ratings7.02 Ratings
Organization and location management00 Ratings7.02 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Calabrio Teleopti WFM
-
Ratings
Darwinbox
8.3
2 Ratings
3% above category average
Pay calculation00 Ratings8.92 Ratings
Support for external payroll vendors00 Ratings8.92 Ratings
Off-cycle/On-Demand payment00 Ratings8.02 Ratings
Benefit plan administration00 Ratings8.92 Ratings
Salary revision and increment management00 Ratings8.02 Ratings
Reimbursement management00 Ratings7.02 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Calabrio Teleopti WFM
-
Ratings
Darwinbox
9.0
2 Ratings
11% above category average
Approval workflow00 Ratings9.02 Ratings
Balance details00 Ratings9.02 Ratings
Annual carry-forward and encashment00 Ratings9.02 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Calabrio Teleopti WFM
-
Ratings
Darwinbox
7.2
2 Ratings
12% below category average
View and generate pay and benefit information00 Ratings8.02 Ratings
Update personal information00 Ratings7.02 Ratings
View company policy documentation00 Ratings7.02 Ratings
Employee recognition00 Ratings7.02 Ratings
View job history00 Ratings7.02 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Calabrio Teleopti WFM
-
Ratings
Darwinbox
7.9
2 Ratings
2% above category average
Tracking of all physical assets00 Ratings7.92 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Calabrio Teleopti WFM
-
Ratings
Darwinbox
7.7
1 Ratings
1% above category average
Report builder00 Ratings8.01 Ratings
Pre-built reports00 Ratings7.01 Ratings
Ability to combine HR data with external data00 Ratings8.01 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Calabrio Teleopti WFM
-
Ratings
Darwinbox
8.0
1 Ratings
0% below category average
New hire portal00 Ratings8.01 Ratings
Manager tracking tools00 Ratings8.01 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Calabrio Teleopti WFM
-
Ratings
Darwinbox
7.8
1 Ratings
4% below category average
Corporate goal setting00 Ratings7.01 Ratings
Individual goal setting00 Ratings8.01 Ratings
Line-of sight-visibility00 Ratings8.01 Ratings
Performance tracking00 Ratings8.01 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Calabrio Teleopti WFM
-
Ratings
Darwinbox
7.4
1 Ratings
7% below category average
Performance plans00 Ratings8.01 Ratings
Performance improvement plans00 Ratings8.01 Ratings
Review status tracking00 Ratings7.01 Ratings
Review reminders00 Ratings6.01 Ratings
Multiple review frequency00 Ratings8.01 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Calabrio Teleopti WFM
-
Ratings
Darwinbox
7.3
1 Ratings
8% below category average
Create succession plans/pools00 Ratings7.01 Ratings
Candidate ranking00 Ratings8.01 Ratings
Candidate search00 Ratings7.01 Ratings
Candidate development00 Ratings7.01 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Calabrio Teleopti WFM
-
Ratings
Darwinbox
6.9
1 Ratings
12% below category average
Job Requisition Management00 Ratings6.01 Ratings
Company Website Posting00 Ratings7.01 Ratings
Publish to Social Media00 Ratings7.01 Ratings
Job Search Site Posting00 Ratings6.01 Ratings
Duplicate Candidate Prevention00 Ratings6.01 Ratings
Applicant Tracking00 Ratings7.01 Ratings
Notifications and Alerts00 Ratings9.01 Ratings
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User Ratings
Calabrio Teleopti WFMDarwinbox
Likelihood to Recommend
9.1
(9 ratings)
8.9
(2 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Calabrio Teleopti WFMDarwinbox
Likelihood to Recommend
Calabrio
Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
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Darwinbox
Employees that come into work are needed to clock in to get paid for the amount of time they are working per day. They will log on to Darwinbox and clock in as soon as they can. Some will use the PTO they have available to use. HR will be able to make payroll in a timely manner for employees.
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Pros
Calabrio
  • Schedule management is intuitive and easy to follow
  • The ability for agents to request and swap shifts works well
  • Agent tools for viewing schedules and requests is user friendly
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Darwinbox
  • Easy to use and navigate.
  • Simple and intuitive interface.
  • Covers all HR needs in one software.
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Cons
Calabrio
  • System uptime. We use their cloud solution and unfortunately there's been a number of outages.
  • PTO management, could use more features like waitlisting, time off canceling and offline management
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Darwinbox
  • The app version is a bit lankier than the pc version.
  • Interface customization would be great for individuals wanting to change style.
  • No other real issue to improve, possibly lower the price but that's not too bad.
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Usability
Calabrio
It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
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Darwinbox
No answers on this topic
Alternatives Considered
Calabrio
I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.
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Darwinbox
Darwinbox is up there with ADP in terms of quality for employers to use in such an open-level style. I personally would support the use of Darwinbox against the competition.
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Return on Investment
Calabrio
  • They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
  • In general, the software is very easy to use and offers a wide range of working functions.
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Darwinbox
  • The ability to view the organization structure and functional structure for the entire company.
  • One-stop solution for talent acquisition, payroll, leaves, reimbursements, attendance (time-sheet), holidays, etc. So I don't have to open a lot of different apps.
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ScreenShots

Darwinbox Screenshots

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