What users are saying about
3 Ratings
10 Ratings
3 Ratings
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Score 7.3 out of 100
10 Ratings
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Score 5.3 out of 100

Likelihood to Recommend

Darwinbox

I am able to see all the HR details about my employment through this app:
  • Manage my organization profile.
  • Add my certificates and details.
  • Process my performance evaluation.
  • Apply leaves and fill the timesheet.
  • Search any employee of the organization and find their role, team, hierarchy.
  • View any tax letters, HR letters, etc.
Anonymous | TrustRadius Reviewer

Teleopti WFM

Teleopti WFM is very well suited for call center environments where every minute of your team members' time needs accounting for. If you manage 50+ employees, Teleopti is a good tool to make sense of it all, especially when you need to address various business needs at different times of day.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Darwinbox
5.0
Teleopti WFM
Employee demographic data
Darwinbox
1.0
Teleopti WFM
Employment history
Darwinbox
3.0
Teleopti WFM
Job profiles and administration
Darwinbox
6.0
Teleopti WFM
Workflow for transfers, promotions, pay raises, etc.
Darwinbox
3.0
Teleopti WFM
Organizational charting
Darwinbox
9.0
Teleopti WFM
Organization and location management
Darwinbox
8.0
Teleopti WFM

Payroll Management

Darwinbox
5.5
Teleopti WFM
Pay calculation
Darwinbox
4.0
Teleopti WFM
Support for external payroll vendors
Darwinbox
4.0
Teleopti WFM
Off-cycle/On-Demand payment
Darwinbox
5.0
Teleopti WFM
Benefit plan administration
Darwinbox
4.0
Teleopti WFM
Salary revision and increment management
Darwinbox
8.0
Teleopti WFM
Reimbursement management
Darwinbox
8.0
Teleopti WFM

Leave and Attendance Management

Darwinbox
8.7
Teleopti WFM
Approval workflow
Darwinbox
9.0
Teleopti WFM
Balance details
Darwinbox
9.0
Teleopti WFM
Annual carry-forward and encashment
Darwinbox
8.0
Teleopti WFM

Employee Self Service

Darwinbox
7.0
Teleopti WFM
View and generate pay and benefit information
Darwinbox
7.0
Teleopti WFM
Update personal information
Darwinbox
9.0
Teleopti WFM
View company policy documentation
Darwinbox
9.0
Teleopti WFM
Employee recognition
Darwinbox
4.0
Teleopti WFM
View job history
Darwinbox
6.0
Teleopti WFM

Asset Management

Darwinbox
4.0
Teleopti WFM
Tracking of all physical assets
Darwinbox
4.0
Teleopti WFM

Pros

Darwinbox

  • Easy to use and navigate.
  • Simple and intuitive interface.
  • Covers all HR needs in one software.
Anonymous | TrustRadius Reviewer

Teleopti WFM

  • Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors.
  • Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues.
  • User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software.
  • The installation and onboarding process was pretty smooth considering other launches we've had.
Clinton Verley | TrustRadius Reviewer

Cons

Darwinbox

No answers on this topic

Teleopti WFM

  • Sometimes the features can look very similar or can be very minimal in the requests tools so it is very easy to make user mistakes (not swapping a field from the default or forgetting to check a box)
  • I tried integrating this calendar with Google Calendar and it never updates the same day when changes are made. It seems like it always take 24 hours to update in other interfaces.
Kayla Gillespie | TrustRadius Reviewer

Alternatives Considered

Darwinbox

No answers on this topic

Teleopti WFM

We previously used Wisdom WFM, but it didn't accomplish nearly as much as Teleopti WFM has for us.
Anonymous | TrustRadius Reviewer

Return on Investment

Darwinbox

  • The ability to view the organization structure and functional structure for the entire company.
  • One-stop solution for talent acquisition, payroll, leaves, reimbursements, attendance (time-sheet), holidays, etc. So I don't have to open a lot of different apps.
Anonymous | TrustRadius Reviewer

Teleopti WFM

  • It has saved us a ton of time and money on the WFM management side by optimizing schedule creation and break placement.
  • Unfortunately the rash of technical issues have been a downside from an ROI side, every minute we are offline is lost revenue.
  • We saved a ton of money because of their excellent training and customer service offerings, there was no need for a laborious install process or protracted training.
Clinton Verley | TrustRadius Reviewer

Screenshots

Teleopti WFM

Pricing Details

Darwinbox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Teleopti WFM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Darwinbox
6.0
Teleopti WFM
7.8

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