Datadog vs. Watchman Monitoring by Syncro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Datadog
Score 8.4 out of 10
N/A
Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.
$0
Up to 5 hosts
Watchman Monitoring by Syncro
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Watchman Monitoring is a read-only IT Alerting, hardware monitoring, & high-availability beacon reporting SaaS designed for resale by IT professionals looking to provide proactive support to their offerings. The Watchman Monitoring Client has a single focus: to detect and report issues. Watchman Monitoring was acquired by Syncro (SyncroMSP) in 2021, and is now a Syncro brand.
$99
per month
Pricing
DatadogWatchman Monitoring by Syncro
Editions & Modules
Free
$0
Up to 5 hosts
Log Management
$1.27
Per Million Log Events
Standard
$15/host
Up to 500 hosts
Infrastructure
$15.00
Per Host Per Month
APM
$31.00
Per Host Per Month
Enterprise
Custom
500+ hosts
Getting Started
$99
per month 25 included computer records
In-House IT
$219
per month 250 included computer records
Consultant
$299
per month 1500 included computer records
Enterprise
Contact Sales
per month 1501+ included computer records
In-House IT Large
starting at $299
per month 251-1500+ included computer records
Offerings
Pricing Offerings
DatadogWatchman Monitoring by Syncro
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptional$400 one-time fee (includes custom branding)
Additional Details
More Pricing Information
Community Pulse
DatadogWatchman Monitoring by Syncro
Top Pros
Top Cons

No answers on this topic

Features
DatadogWatchman Monitoring by Syncro
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Datadog
-
Ratings
Watchman Monitoring by Syncro
9.7
1 Ratings
22% above category average
Remote monitoring00 Ratings10.01 Ratings
Multi-device monitoring00 Ratings10.01 Ratings
Automated alerts and notifications00 Ratings9.01 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Datadog
-
Ratings
Watchman Monitoring by Syncro
7.0
1 Ratings
6% below category average
Software and hardware inventory00 Ratings7.01 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
Datadog
-
Ratings
Watchman Monitoring by Syncro
7.5
1 Ratings
1% below category average
Customizable reporting00 Ratings7.01 Ratings
Risk analysis00 Ratings8.01 Ratings
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User Ratings
DatadogWatchman Monitoring by Syncro
Likelihood to Recommend
9.0
(22 ratings)
10.0
(1 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
8.9
(6 ratings)
-
(0 ratings)
User Testimonials
DatadogWatchman Monitoring by Syncro
Likelihood to Recommend
Datadog
DataDog Is well suited to all of the Infrastructure Monitoring Solutions, DB monitoring, and other Network monitoring also. It's not well suited because it cannot give perfect Infrastructure recommendations for our use case but also For example: If we are using AWS DB to monitor performance insights then Datadog is less effective there because AWS gives very niche recommendations.
Read full review
SyncroMSP (Servably, Inc)
If you are in IT consulting or manage any fleet of computers, both Mac and PC (and yes Linux) - you should have this installed. It will be able to provide you the information needed to repair computers and avoid productivity loss by users.
Read full review
Pros
Datadog
  • APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
  • Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
  • Lightweight agent on hosts
Read full review
SyncroMSP (Servably, Inc)
  • Super easy to deploy.
  • Integrates well with ZenDesk and YourComputerInventory.com.
  • Website is very clear and email to manage.
  • Support is awesome.
  • Super lightweight package.
Read full review
Cons
Datadog
  • We had a couple "integrations" that had some issues during setup, but Support addressed them very quickly
  • Unnecessary alerts about DataDog components...by the time I see them, they're almost always also fixed
  • I wish there was a DataDog mobile app that would have dedicated alerts (configurable per alert to override Do Not Disturb setting) instead of relying on emails notifications that could be overlooked in the midst of many incoming emails around the same time.
Read full review
SyncroMSP (Servably, Inc)
  • Would like to see non-computer deployment agent - such as Synology.
  • Since it's mainly reporting, this isn't necessary improvement, but it would be good if it can receive data - so in case we can't ping a machine, maybe use Watchman as a backdoor - but that would go against it's main principles.
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Usability
Datadog
The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.
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SyncroMSP (Servably, Inc)
No answers on this topic
Support Rating
Datadog
The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.
Read full review
SyncroMSP (Servably, Inc)
No answers on this topic
Alternatives Considered
Datadog
We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others.
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SyncroMSP (Servably, Inc)
No answers on this topic
Return on Investment
Datadog
  • Visibility into website issues and performance problems has improved our company communication.
  • Handling and detecting site issues faster has improved customer satisfaction and retention.
  • Configuration of the Datadog site can take a bit of time and we lost a bit of developer time during that process.
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SyncroMSP (Servably, Inc)
  • I've been using it since the day it came out - there have so many times where a machine has had an error reported by Watchman that we've been able to save the client before something terrible happened.
  • The ROI is there - you can easily resell this product to your clients, or wrap it into your product offering.
Read full review
ScreenShots

Datadog Screenshots

Screenshot of Out-of-the-box and easily customizable monitoring dashboards.Screenshot of Datadog is built to give visibility across teams. You can discuss issues in-context with production data, annotate changes and notify your team, see who responded to that alert before, and remember what was done to fix it.Screenshot of Datadog seamlessly unifies traces, metrics, and logs—the three pillars of observability.Screenshot of Collect monitoring data from across your entire stack with Datadog's 400+ built-in integrations.Screenshot of Datadog's Service Map decomposes your application into all its component services and draws the observed dependencies between these services in real timeScreenshot of Centralize log data from any source.

Watchman Monitoring by Syncro Screenshots

Screenshot of Provide Proactive Support. Watchman Monitoring’s white-labeled cross-platform monitoring & read-only IT alerting solutions help IT professionals avoid downtime, reduce time spent troubleshooting computers, increase recurring revenue, better manage support tickets, and to provide proactive support to their clients.