11 Ratings
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Score 8.1 out of 100
7 Ratings
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Score 8 out of 100

Likelihood to Recommend

Dataiku DSS

I would recommend it because it's an amazing tool for different levels of users. From Business Analysts to Data Scientists to Managers, various employees can make use of this tool to make data-driven decisions. I'm not sure about where it would be less appropriate as I'm using it as Data Scientist and so far it pretty much caters to my need.
Devesh Singh | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Platform Connectivity

Dataiku DSS
8.7
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Connect to Multiple Data Sources
Dataiku DSS
9.7
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Extend Existing Data Sources
Dataiku DSS
9.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Automatic Data Format Detection
Dataiku DSS
9.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
MDM Integration
Dataiku DSS
6.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Data Exploration

Dataiku DSS
7.8
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Visualization
Dataiku DSS
7.6
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Interactive Data Analysis
Dataiku DSS
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Data Preparation

Dataiku DSS
8.2
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Interactive Data Cleaning and Enrichment
Dataiku DSS
9.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Data Transformations
Dataiku DSS
8.7
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Data Encryption
Dataiku DSS
7.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Built-in Processors
Dataiku DSS
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Platform Data Modeling

Dataiku DSS
7.7
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Multiple Model Development Languages and Tools
Dataiku DSS
7.7
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Automated Machine Learning
Dataiku DSS
7.7
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Single platform for multiple model development
Dataiku DSS
7.7
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Self-Service Model Delivery
Dataiku DSS
7.7
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Model Deployment

Dataiku DSS
7.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Flexible Model Publishing Options
Dataiku DSS
7.4
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Security, Governance, and Cost Controls
Dataiku DSS
7.7
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Pros

Dataiku DSS

  • Low-code platform.
  • Open source version includes most valuable modules.
  • User friendly documentation.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer

Cons

Dataiku DSS

  • The visualization feature of flow still has a lot room to improve, when the flow is complex.
  • The "non-coding" template/building block for deep learning lack of many important configurable parameters.
  • Lack of the unified way to allow applying the "design pattern" on the Python codes (if we want to develop our own module or building blocks.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer

Usability

Dataiku DSS

Dataiku DSS 10.0
Based on 1 answer
As I have described earlier, the intuitiveness of this tool makes it great as well as the variety of users that can use this tool. Also, the plugins available in their repository provide solutions to various data science problems.
Devesh Singh | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Dataiku DSS

Dataiku DSS 9.0
Based on 3 answers
The open source user community is friendly, helpful, and responsive, at times even outdoing commercial software vendors. Documentation is also top notch, and usually resolves issues without the need for human interactions. Great product design, with a focus on user experience, also makes platform use intuitive, thus reducing the need for explicit support.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Alternatives Considered

Dataiku DSS

Anaconda is mainly used by professional data scientists who have profound knowledge of Python coding, mainly used for building some new algorithm block or some optimization, then the module will be integrated into the Dataiku pipeline/workflow. While Dataiku can be used by even other kinds of users.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer

Return on Investment

Dataiku DSS

  • So far it has had a positive impact. Multiple departments are coming to us with their business problems.
  • I can't specifically say about ROI as I'm a developer, though I have heard this solution is economical compared to other AI/ML enterprise tools.
  • By using this tool, my client has let go of software that was used earlier, and we have created a simpler framework to replace that software.
Devesh Singh | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer

Pricing Details

Dataiku DSS

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dataiku DSS Editions & Modules

Edition
DiscoverContact sales team
BusinessContact sales team
EnterpriseContact sales team
    Additional Pricing Details

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Dataiku DSS
    8.0
    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
    7.6

    Usability

    Dataiku DSS
    10.0
    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
    8.0

    Support Rating

    Dataiku DSS
    9.0
    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Add comparison