15 Ratings
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Score 9 out of 100
7 Ratings
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Score 8 out of 100

Feature Set Ratings

    Platform Connectivity

    9.0

    Dataiku DSS

    90%

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    Dataiku DSS ranks higher in 4/4 features

    Connect to Multiple Data Sources

    9.9
    99%
    4 Ratings
    N/A
    0 Ratings

    Extend Existing Data Sources

    9.8
    98%
    4 Ratings
    N/A
    0 Ratings

    Automatic Data Format Detection

    9.8
    98%
    4 Ratings
    N/A
    0 Ratings

    MDM Integration

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Data Exploration

    9.0

    Dataiku DSS

    90%

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    Dataiku DSS ranks higher in 2/2 features

    Visualization

    8.8
    88%
    4 Ratings
    N/A
    0 Ratings

    Interactive Data Analysis

    9.1
    91%
    4 Ratings
    N/A
    0 Ratings

    Data Preparation

    9.4

    Dataiku DSS

    94%

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    Dataiku DSS ranks higher in 4/4 features

    Interactive Data Cleaning and Enrichment

    9.7
    97%
    4 Ratings
    N/A
    0 Ratings

    Data Transformations

    9.5
    95%
    4 Ratings
    N/A
    0 Ratings

    Data Encryption

    8.9
    89%
    4 Ratings
    N/A
    0 Ratings

    Built-in Processors

    9.4
    94%
    4 Ratings
    N/A
    0 Ratings

    Platform Data Modeling

    8.5

    Dataiku DSS

    85%

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    Dataiku DSS ranks higher in 4/4 features

    Multiple Model Development Languages and Tools

    6.3
    63%
    4 Ratings
    N/A
    0 Ratings

    Automated Machine Learning

    9.3
    93%
    4 Ratings
    N/A
    0 Ratings

    Single platform for multiple model development

    9.3
    93%
    4 Ratings
    N/A
    0 Ratings

    Self-Service Model Delivery

    9.3
    93%
    4 Ratings
    N/A
    0 Ratings

    Model Deployment

    8.5

    Dataiku DSS

    85%

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    Dataiku DSS ranks higher in 2/2 features

    Flexible Model Publishing Options

    8.5
    85%
    4 Ratings
    N/A
    0 Ratings

    Security, Governance, and Cost Controls

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Dataiku DSS is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    9.3

    Dataiku DSS

    93%
    4 Ratings
    7.6

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    76%
    4 Ratings

    Usability

    10.0

    Dataiku DSS

    100%
    1 Rating
    8.0

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    80%
    1 Rating

    Support Rating

    9.3

    Dataiku DSS

    93%
    3 Ratings

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings

    Likelihood to Recommend

    Dataiku DSS

    Dataiku DSS is very well suited to handle large datasets and projects which requires a huge team to deliver results. This allows users to collaborate with each other while working on individual tasks. The workflow is easily streamlined and every action is backed up, allowing users to revert to specific tasks whenever required.While Dataiku DSS works seamlessly with all types of projects dealing with structured datasets, I haven't come across projects using Dataiku dealing with images/audio signals. But a workaround would be to store the images as vectors and perform the necessary tasks.
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
    Anonymous | TrustRadius Reviewer

    Pros

    Dataiku DSS

    • The intuitiveness of this tool is very good.
    • Click or Code - If you are a coder, you can code. If you are a manager, you can wrangle with data with visuals
    • The way you can control things, the set of APIs gives a lot of flexibility to a developer.
    Devesh Singh | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
    • Contains governors to minimize the impact on agents and customers during busy periods.
    • Ease of integration into our existing infrastructure.
    • Sales/support teams from Mattersight are fantastic.
    Brian Gillespie | TrustRadius Reviewer

    Cons

    Dataiku DSS

    • End product deployment.
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • ISG could use more in depth reporting that is available on demand.
    Josh Slater | TrustRadius Reviewer

    Pricing Details

    Dataiku DSS

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Dataiku DSS Editions & Modules

    Edition
    DiscoverContact sales team
    BusinessContact sales team
    EnterpriseContact sales team
    1. none
    Additional Pricing Details

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Editions & Modules

    Additional Pricing Details

    Usability

    Dataiku DSS

    Dataiku DSS 10.0
    Based on 1 answer
    As I have described earlier, the intuitiveness of this tool makes it great as well as the variety of users that can use this tool. Also, the plugins available in their repository provide solutions to various data science problems.
    Devesh Singh | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
    Based on 1 answer
    No answer on this topic is available.

    Support Rating

    Dataiku DSS

    Dataiku DSS 9.3
    Based on 3 answers
    The support team is very helpful, and even when we discover the missing features, after providing enough rational reasons and requirements, they put into it their development pipeline for the future release.
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Dataiku DSS

    Strictly for Data Science operations, Anaconda can be considered as a subset of Dataiku DSS. While Anaconda supports Python and R programming languages, Dataiku also provides this facility, but also provides GUI to creates models with just a click of a button. This provides the flexibility to users who do not wish to alter the model hyperparameters in greater depths. Writing codes to extract meaningful data is time consuming compared to Dataiku's ability to perform feature engineering and data transformation through click of a button.
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
    Brian Gillespie | TrustRadius Reviewer

    Return on Investment

    Dataiku DSS

    • Given its open source status, only cost is the learning curve, which is minimal compared to time savings for data exploration.
    • Platform also ease tracking of data processing workflow, unlike Excel.
    • Build-in data visualizations covers many use cases with minimal customization; time saver.
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • Positive ROI
    • Still assessing customer satisfaction
    • Still assessing employee satisfaction
    Kim Suarez | TrustRadius Reviewer

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