101 Ratings
3 Ratings
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Score 9 out of 100
101 Ratings
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Score 7.4 out of 100

Attribute Ratings

  • Dataminr Pulse is rated higher in 1 area: Likelihood to Recommend
  • Meltwater Social is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.0

Dataminr Pulse

90%
1 Rating
8.0

Meltwater Social

80%
45 Ratings

Likelihood to Renew

Dataminr Pulse

N/A
0 Ratings
6.8

Meltwater Social

68%
28 Ratings

Usability

Dataminr Pulse

N/A
0 Ratings
9.0

Meltwater Social

90%
6 Ratings

Availability

Dataminr Pulse

N/A
0 Ratings
8.2

Meltwater Social

82%
10 Ratings

Performance

Dataminr Pulse

N/A
0 Ratings
8.5

Meltwater Social

85%
10 Ratings

Support Rating

9.0

Dataminr Pulse

90%
2 Ratings
9.9

Meltwater Social

99%
14 Ratings

In-Person Training

Dataminr Pulse

N/A
0 Ratings
9.6

Meltwater Social

96%
2 Ratings

Online Training

Dataminr Pulse

N/A
0 Ratings
8.0

Meltwater Social

80%
5 Ratings

Implementation Rating

Dataminr Pulse

N/A
0 Ratings
10.0

Meltwater Social

100%
16 Ratings

Likelihood to Recommend

Dataminr

For any news editor, Dataminr is a must. It is the only platform I have used which I would 100 percent recommend to anyone who needs constant access and notification to all that is going on in the world's media. Various other platforms provide information, but Dataminr collates all these other platforms together into one easy to use interface. It is remarkably quick to check Dataminr after receiving a desktop or email notification and find out what is going on regarding a specific subject. As a news editor, I am required to manage a news team that produces copy for breaking stories, and Dataminr allows me to find news and commission it faster than any other platform I have previously used.
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Meltwater

Sysomos Expion is best suited, in my opinion, to offices where either you have only one moderator/manager OR where multiple users plan to manage a specific channel. Without live updates, it gets far too complicated for multiple users to manage the exact same workload
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Pros

Dataminr

  • Collating various sources into one interface makes keeping track of breaking news remarkably easy.
  • The live update feature means updates from breaking stories are fed directly to the consumer. This means users do not have to go out their way to find out every last detail of a story, and can instead use their time writing the story.
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Meltwater

  • Ad-hoc research. During planning phase of a campaign it is a helpful tool to understand the marketplace, key influencers and topics that engage a target demographic.
  • Post-event hashtag analysis. Rapid generation of reporting on efficacy of a campaign, key voices, topics that resonated, viral reach and more.
  • User interface. Friendly and accessible enough to minimize training needs and enable decentralized access, though we have found some hand-holding is still required to get the most out of the platform.
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Cons

Dataminr

  • Setting up Dataminr can be relatively obtuse. Although basic functions are easy to use, the more in-depth aspects require research and training to use correctly.
  • Topics are very broad, which can be a negative at times. It would be useful to have 'football' as a topic rather than 'sport', for instance.
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Meltwater

  • It does not provide a visual for volume over time.
  • The visuals aren't excellent, and would require an export to create better looking graphics.
  • The interface isn't intuitive and sometimes requires clicking around to find things that seem like they should be under a different title.
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Pricing Details

Dataminr Pulse

Starting Price

$0 per year

Editions & Modules

Dataminr Pulse editions and modules pricing
EditionModules
Dataminr$15,0001

Footnotes

  1. per year

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Meltwater Social

Starting Price

$0 per month

Editions & Modules

Meltwater Social editions and modules pricing
EditionModules
Sysomos$1,000.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Dataminr

No answers on this topic

Meltwater

There are two differentiating features that Sysomos MAP has that the competitor tools I have experienced (Radian6, Meltwater Buzz) did not: user-friendly Boolean queries for searches and near-real-time results. The former is important because, of course, your results are only as good as your search/campaign. With Sysomos, once you master Boolean queries (which isn't terribly difficult) you're set for creating any kind of listening report. I strongly prefer this to the "campaign creator" forms that other services provide. Second, Sysomos MAP returns results almost immediately - like a Google search. So if you get your results and see that you need to tweak your query - no big deal. Or if you have a last-minute request for a client - not an issue. Meltwater can take up to 48 hours for a search to fully populate. This is a major issue if you get your full set of results back and see that you need to adjust the query; you're looking at another two days of wait time. A long wait on results can also prove problematic in agency settings where clients or prospective clients often need results with a quick turnaround.
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Usability

Dataminr

No answers on this topic

Meltwater

The product is very easy to use. The platform is visual and data is easy to read. Boolean construction can sometimes be difficult, but the boolean constructor tool is helpful for boolean beginners. For more experienced boolean constructors, the boolean display at the top is very helpful in identifying where there may be holes in the construction
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Reliability and Availability

Dataminr

No answers on this topic

Meltwater

Not really an availability issue, but concurrency licensing rules mean that only one user can be logged in at a time.
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Performance

Dataminr

No answers on this topic

Meltwater

This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.
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Support Rating

Dataminr

Connection issues/downtime occur but they are rare and generally quickly fixed. There are frequent seminars and tutorials to teach the platform. This is an excellent decision from the company and has made me more willing to learn how to use Dataminr correctly. As a result of this, I use the platform more than I would have if I had been forced to learn everything myself.
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Meltwater

Every time I had a question, I received a fast detailed response and help when I needed it. If a feature was not currently available, it was often added to a list of features to be added at a later time or the team provided me with a workaround that worked almost as well..
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Online Training

Dataminr

No answers on this topic

Meltwater

We had a kick-off training with the whole team where they walked us through the functionality. This was a pretty effective and comprehensive training.
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Implementation Rating

Dataminr

No answers on this topic

Meltwater

Implementation was so easy I dont even remember it!
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Alternatives Considered

Dataminr

Before using Dataminr we did not use a similar platform, with stories discovered by simply crawling the web (TweetDeck/Reddit/news sites, etc). Because of this, Dataminr has been a game-changer for us and has revolutionized the way we have worked since it was introduced. Being able to completely remove one aspect of the job (searching for news) has increased productivity in all other areas.
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Meltwater

We've used Sprout Social & Hootsuite in the past -- and they all stack up pretty evenly. Sysomos has the same features as Sprout or Hootsuite, except their reports and analytics are a little more detailed. Hootsuite has a better social media management software and dashboard though
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Return on Investment

Dataminr

  • Since starting to use Dataminr, our traffic has vastly increased. Though not entirely to thank for the growth, Dataminr has played a role in talkSPORT.com's ComScore increasing by 150 percent over the past 18 months.
  • Increased traffic is partly due to producing more content, and Dataminr has directly led to discovering a number of stories we previously would have missed.
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Meltwater

  • Lowered costs and overhead when Expion got introduced as we now use one centralized solution for all of our social media work
  • We can finally calculate ROI with ease and understand our campaign performance through proper tracking and analytics
  • Competition tracking was never easier
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Screenshots

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