TrustRadius

DataOceans Oceanus vs. eGain Conversation Hub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DataOceans Oceanus
Score 0.0 out of 10
N/A
DataOceans, headquartered in Atlanta, GA provides Customer Communications Management solutions and services that unlock data from existing legacy and business systems to create and deliver enhanced and highly personalized interactive communications, such as bills, statements, invoices, and notices from one platform.N/A
eGain Conversation Hub
Score 8.8 out of 10
N/A
eGain Conversation Hub unifies and automates customer conversations across channels, featuring comprehensive capabilities for messaging, social, chat, email, cobrowse, video, and phone.N/A
Pricing
DataOceans OceanuseGain Conversation Hub
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DataOceans OceanuseGain Conversation Hub
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
DataOceans OceanuseGain Conversation Hub
Small Businesses
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Medium-sized Companies
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Enterprises
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User Ratings
DataOceans OceanuseGain Conversation Hub
Likelihood to Recommend
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
DataOceans OceanuseGain Conversation Hub
Likelihood to Recommend
DataOceans
No answers on this topic
eGain Corporation
Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service.
Verified User
Anonymous
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Pros
DataOceans
No answers on this topic
eGain Corporation
  • Multiple options to choose channel of your convenience
  • The product capabilities are very good. Easy for integration and deployment
  • Strong consulting partnership
Verified User
Anonymous
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Cons
DataOceans
No answers on this topic
eGain Corporation
  • Service and support needs to be done better.
  • Compliance and risk management needs to be improved
Verified User
Anonymous
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Alternatives Considered
DataOceans
No answers on this topic
eGain Corporation
While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time.
Verified User
Anonymous
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Return on Investment
DataOceans
No answers on this topic
eGain Corporation
  • eGain helped in improvising our customer engagements
  • Customer retention was made possible as the tool helps us analyse the painpoints of the customer
  • Social Media Marketing helped to gain a lot of customers with minimal cost incurred.
Verified User
Anonymous
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ScreenShots