Likelihood to Recommend Data Robot is a powerful tool for greatly reducing the time required to build powerful and accurate machine learning models. It then allows you to utilize these items. It is probably most appropriate for organisations looking to get into data science and incorporate Machine learning and AI into their decision making. Having dedicated resources that can be upskilled is perfect, as the expertise and software provided allows for a big jump from willing to able. For the to work effectively, organisations should really consider dedicating at least one resource to the ML and AI projects, and understsand that not every project will yield fruit. A lot of this is innovation and experimentation, so relying on data Robots insights in make or break situations is not recommended. You also need to manage expectations well as the data you have may simply not allow for a powerful model. Finally, the organisation must be open to change, this has to exist in tandem with the above. If the organisation's key stakeholders don't want to change, all the insights in the world won't help. So a willingness and ability to change effectively is required to maximize ROI.
Read full review IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
Read full review Pros DataRobot helps, with algorithms, to analyze and decipher numerous machine-learning techniques in order to provide models to assist in company-wide decision making. Our DataRobot program puts on an "even playing field" the strength of auto-machine learning and allows us to make decisions in an extremely timely manner. The speed is consistent without being offset by errors or false-negatives. It encompasses many desired techniques that help companies in general, to reconfigure in to artificial intelligence driven firms, with little to no inconvenience. Read full review I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call. I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project. Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors. Read full review Cons The platform itself is very complicated. It probably can't function well without being complicated, but there is a big training curve to get over before you can effectively use it. Even I'm not sure if I'm effectively using it now. The suggested model DataRobot deploys often not the best model for our purposes. We've had to do a lot of testing to make sure what model is the best. For regressive models, DataRobot does give you a MASE score but, for some reason, often doesn't suggest the best MASE score model. The software will give you errors if output files are not entered correctly but will not exactly tell you how to fix them. Perhaps that is complicated, but being able to download a template with your data for an output file in the correct format would be nice. Read full review Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals. Usable reporting. Mattersight could do better with creating usable reports of individual performance. Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting. Read full review Likelihood to Renew DataRobot presents a machine-learning platform designed by data scientists from an array of backgrounds, to construct and develop precise predictive modeling in a fraction of the time previously taken. The tech invloved addresses the critical shortage of data scientists by changing the speed and economics of predictive analytics. DataRobot utilizes parallel processing to evaluate models in R, Python, Spark MLlib, H2O and other open source databases. It searches for possible permutations and algorithms, features, transformation, processes, steps and tuning to yield the best models for the dataset and predictive goal.
Read full review Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
Read full review Usability Overall, navigating in the system is easy
Read full review Reliability and Availability We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Read full review Performance The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Read full review Support Rating As I am writing this report I am participating with Datarobot Engineers in an complex environment and we have their whole support. We are in Mexico and is not common to have this commitment from companies without expensive contract services. Installing is on premise and the client does not want us to take control and they, the client, is also limited because of internal IT regulations ,,, soo we are just doing magic and everybody is committed.
Read full review Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Read full review In-Person Training This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Read full review Online Training I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Read full review Implementation Rating It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Read full review Alternatives Considered DataRobot provided the perfect balance of features and price points. The other tools we tried were very expensive and provided extra things that we really didn't need. Some of the other tools also required you to host them on a server at your institution or pay for their cloud service in addition to getting the software. This added to the expense without adding any additional functionality.
Read full review The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
Read full review Scalability This is such a great product.
Read full review Return on Investment We have been able to cut costs by not buying leads that we will not be able to sell on We have been able to deploy loan eligibility reporting which brought in new business We have been able to improve the performance of our credit providers and our partners which has helped to retain business Read full review We believe we improved our customer service with our employees working with our customers and adapting to their styles. We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions. We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play. Read full review ScreenShots