Datasite vs. Dropbox DocSend

Merrill DatasiteOne is particularly useful with multi-party due diligence for business development purposes. It is not as necessary for sharing nonconfidential data.

Incentivized

DocSend works really great if you want to send out a doc to a prospect and want to track when they open it and what content they view. The reporting on this works really well and I've been happy with this functionality. Where it falls short is when you're trying to use it for a live demo utilizing the join.me integration. There are a lot of issues when you try to switch your screen and it only works 2/3s the time. I'd prefer an all-in-one solution instead of this Frankenstein model.

Incentivized

• 24/7 help desk is the top differentiator. Every help desk agent I've interacted with has really known the product end to end.
• Cross-platform compatible with no plug-ins, software downloads needed.
• Beautiful UI, looks very professional
• Reporting at the page level (with timestamps)

Incentivized

• Additional information from users who have already downloaded the files or material.
• Additional information if the download link(s) have been resent.
• Password encryption if necessary.
• Email verification for third-party download via email.
• Add-ons with other platforms and applications, such as Outlook and Gmail.
• Seal of documents by electronic signature

Incentivized

• Frankly, I can't think of any missing features or things that need to be improved. From the perspective of the user who is reviewing documents, it works quite well.

Incentivized

• DocSend has a newer feature called Spaces, it lets you place multiple files into a single "deal room". Unfortunately for us, we need it to support nested file structures for larger content sets. Their support team says this is on the way.
• I'd like to be able to change the icons for links add to Space, currently, they're a default icon.
• Navigating the UI is just a bit laborious, it feels like it should be easier to get to link creation since that is what you're doing 90% of the time you go to the site.

Incentivized

Very intuitive system, mostly drag and drop. There are ample opportunities for user and admin training with the Merrill staff as well.

Incentivized

Customer service has always solved my issues in a relatively short period of time.

Incentivized

I haven’t used the support as our internal teams do a great job of fixing and supporting our DocSend use.

Incentivized

I prefer Firmex. They have a strong search function and a user interface that makes it easy to identify new documents. Merrill is robust and offers the same basic tools, but I find its interface less intuitive.

Incentivized

DocSend is more convenient than DocuSign if you are already using Dropbox, otherwise a lot of these solutions come down to pricing and preference on user interface. For us, DocSend was great until our needs changed to needing a more sophisticated contract management tool. With further integrations and API accesses in the future, I think it will be easier to have all systems communicating and working together .

Incentivized

• Merrill DatasiteOne has had a positive impact by allowing us to review large amounts of documents under tight timelines.
• Really it is just a tool to serve the larger business objective of completing due diligence for our clients.
• I don't think I've ever had a negative experience when the target has elected to use Merrill DatasiteOne for their datasite.

Incentivized

• For about $100 you can optimize all
• Of your pipelines that rely on decks or documents - worth it!
• The time you’d spend having to send each link to individual clients without tracking is well worth the $100 on the product
• We’ve been able to close our fundraising round and increase partnerships by utilizing DocSend - would recommend!

Incentivized