What users are saying about
7 Ratings
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Score 8 out of 100
1 Rating
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Score 8 out of 100

Feature Set Ratings

    Contact Center Software

    8.0

    Eclipse CMS4

    80%

    Presence Inbound

    Feature Set Not Supported
    N/A
    Datatrack Eclipse CMS4 ranks higher in 13/13 features

    Agent dashboard

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Validate callers

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Outbound response

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Call forwarding

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Click-to-call (CTC)

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Warm transfer

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Predictive dialing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Interactive voice response

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    REST APIs

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Call scripts

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Call tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Multichannel integration

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    CRM software integration

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.0

    Eclipse CMS4

    80%

    Presence Inbound

    Feature Set Not Supported
    N/A
    Datatrack Eclipse CMS4 ranks higher in 9/9 features

    Inbound call routing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Omnichannel inbound routing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Recording

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Quality management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Call analytics

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Historical reporting

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Live reporting

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer surveys

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer interaction analytics

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Datatrack Eclipse CMS4 and Presence Inbound are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Eclipse CMS4

    80%
    2 Ratings
    8.0

    Presence Inbound

    80%
    1 Rating

    Likelihood to Renew

    Eclipse CMS4

    N/A
    0 Ratings
    9.0

    Presence Inbound

    90%
    1 Rating

    Likelihood to Recommend

    Datatrack

    It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
    Read full review

    Enghouse

    Screen recording and call monitoring are great features and on the other hand, workforce management solutions would be avery nice to have. Also scripting is very easy to use and configuring a campaign script takes only [a few] minutes depending on how complex the script is of course.
    Read full review

    Pros

    Datatrack

    • It is the mainly used IDE for JAVA developers.
    • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
    • Relatively nice user interface.
    Read full review

    Enghouse

    • Real time reporting
    • Historical Reports
    • Supervisor interface
    Read full review

    Cons

    Datatrack

    • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
    Read full review

    Enghouse

    • Sound Alerts
    • Detail of who hangs up the call
    • Less expensive support
    Read full review

    Pricing Details

    Eclipse CMS4

    Starting Price

    Editions & Modules

    Eclipse CMS4 editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Presence Inbound

      Starting Price

      Editions & Modules

      Presence Inbound editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Datatrack

        No answers on this topic

        Enghouse

        Price. Easy to use. Support.
        Read full review

        Alternatives Considered

        Datatrack

        Read full review

        Enghouse

        I didn't participate in the acquisition at the beginning but I know some other platforms and after using presence what I like better is the real time reporting, the agent's easy to use interface, the option of sending communications to all of users in a very easy way, the options that supervisors get from their interface and the easy to configure scripting where you can have a campaign configure in minutes.
        Read full review

        Return on Investment

        Datatrack

        • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
        • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
        Read full review

        Enghouse

        • Very well, we have gone from having 15 workstations to having 350 in 1 year so far.
        • In our sales presentations, Presence is one of our major strengths.
        Read full review

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