What users are saying about
6 Ratings
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Score 6 out of 100
2 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Eclipse CMS4

if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

A universal communication platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Eclipse CMS4
TELUS Cloud Contact Center (TC3)
8.3
Agent dashboard
Eclipse CMS4
TELUS Cloud Contact Center (TC3)
8.0
Validate callers
Eclipse CMS4
TELUS Cloud Contact Center (TC3)
7.0
Call forwarding
Eclipse CMS4
TELUS Cloud Contact Center (TC3)
9.0
Click-to-call (CTC)
Eclipse CMS4
TELUS Cloud Contact Center (TC3)
9.0
Warm transfer
Eclipse CMS4
TELUS Cloud Contact Center (TC3)
8.0
Interactive voice response
Eclipse CMS4
TELUS Cloud Contact Center (TC3)
9.0
Call tracking
Eclipse CMS4
TELUS Cloud Contact Center (TC3)
8.0

Workforce Optimization (WFO)

Eclipse CMS4
TELUS Cloud Contact Center (TC3)
8.2
Inbound call routing
Eclipse CMS4
TELUS Cloud Contact Center (TC3)
9.0
Recording
Eclipse CMS4
TELUS Cloud Contact Center (TC3)
8.0
Quality management
Eclipse CMS4
TELUS Cloud Contact Center (TC3)
8.0
Call analytics
Eclipse CMS4
TELUS Cloud Contact Center (TC3)
8.0
Historical reporting
Eclipse CMS4
TELUS Cloud Contact Center (TC3)
8.0

Pros

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

Eclipse CMS4

  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
Yaron Lavi | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Hardware features
  • Some set up are not flexible
  • Cost
Anonymous | TrustRadius Reviewer

Alternatives Considered

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

Eclipse CMS4

  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Yaron Lavi | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Save on cost when combining other services
  • Easier to communicate with remote employees
Anonymous | TrustRadius Reviewer

Pricing Details

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Eclipse CMS4
7.0
TELUS Cloud Contact Center (TC3)
8.0

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