7 Ratings
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Score 8 out of 100
4 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • TELUSCloud Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.0

Eclipse CMS4

80%
9.6

TELUS Cloud Contact Center (TC3)

96%
TELUSCloud Contact Center ranks higher in 13/13 features

Agent dashboard

8.0
80%
1 Rating
9.4
94%
2 Ratings

Validate callers

8.0
80%
1 Rating
9.1
91%
2 Ratings

Outbound response

8.0
80%
1 Rating
10.0
100%
1 Rating

Call forwarding

8.0
80%
1 Rating
9.7
97%
2 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
9.7
97%
2 Ratings

Warm transfer

8.0
80%
1 Rating
9.4
94%
2 Ratings

Predictive dialing

8.0
80%
1 Rating
10.0
100%
1 Rating

Interactive voice response

8.0
80%
1 Rating
9.7
97%
2 Ratings

REST APIs

8.0
80%
1 Rating
9.0
90%
1 Rating

Call scripts

8.0
80%
1 Rating
10.0
100%
1 Rating

Call tracking

8.0
80%
1 Rating
8.7
87%
2 Ratings

Multichannel integration

8.0
80%
1 Rating
10.0
100%
1 Rating

CRM software integration

8.0
80%
1 Rating
10.0
100%
1 Rating

Workforce Optimization (WFO)

8.0

Eclipse CMS4

80%
9.7

TELUS Cloud Contact Center (TC3)

97%
TELUSCloud Contact Center ranks higher in 9/9 features

Inbound call routing

8.0
80%
1 Rating
9.7
97%
2 Ratings

Omnichannel inbound routing

8.0
80%
1 Rating
10.0
100%
1 Rating

Recording

8.0
80%
1 Rating
9.4
94%
2 Ratings

Quality management

8.0
80%
1 Rating
9.4
94%
2 Ratings

Call analytics

8.0
80%
1 Rating
9.4
94%
2 Ratings

Historical reporting

8.0
80%
1 Rating
9.4
94%
2 Ratings

Live reporting

8.0
80%
1 Rating
10.0
100%
1 Rating

Customer surveys

8.0
80%
1 Rating
10.0
100%
1 Rating

Customer interaction analytics

8.0
80%
1 Rating
10.0
100%
1 Rating

Attribute Ratings

  • TELUSCloud Contact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Eclipse CMS4

80%
2 Ratings
9.4

TELUS Cloud Contact Center (TC3)

94%
2 Ratings

Likelihood to Recommend

Datatrack

It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
Read full review

TELUS International

TELUS Cloud Contact Center offers the best cloud services software to handle customer requests, place an order, track product delivery experience, and handle a lot of customers, it enables co-browsing and talking to customers and screen sharing all is possible at the operational level 24/7. It takes customer experience to a higher level is because it invested in the latest tech in order to bring seamless cloud services across devices and apps anywhere and at any time that saving time and cost as well. It actively encourages users to engage customers remotely no matter whether they are at home or at the enterprise. Its contact support is one of the best features of the product. It let you collaborate with new tech apparatus and various platforms without much cost and hassle. Thanks, TELUS Cloud Contact Center.
Read full review

Pros

Datatrack

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Read full review

TELUS International

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Read full review

Cons

Datatrack

  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
Read full review

TELUS International

  • At times glitches show up while connecting several apps, however, it is not difficult to fix and manage across multiple platforms.
  • The cost of the apparatus is not so competitive in order to pull more customers to the international market, that being said, if an individual wants to set up a home-based contact center then it has to be affordable like it offers services to big enterprises.
  • Here and there is some mess with functionality while the connecting voices of multiple customers can be easily fixable.
Read full review

Pricing Details

Eclipse CMS4

Starting Price

Editions & Modules

Eclipse CMS4 editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    TELUS Cloud Contact Center (TC3)

    Starting Price

    Editions & Modules

    TELUS Cloud Contact Center (TC3) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Datatrack

      Read full review

      TELUS International

      Shaw Smart Voice
      Read full review

      Return on Investment

      Datatrack

      • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
      • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
      Read full review

      TELUS International

      • Cloud integration is easy on multiple channel apps and CRM gives the best response and saves time.
      • There is not any glitch in the voice handling of customers and agents easily route calls to remote agents.
      • Co-browsing and screen sharing is the best feature of its multitasking while one call with the consumer.
      Read full review

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