What users are saying about
6 Ratings
5 Ratings
6 Ratings
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Score 6.3 out of 100
5 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Eclipse CMS4

if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer

Twilio Flex

Contact centers. Not suited well for basic Uc users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Eclipse CMS4
Twilio Flex
8.0
Agent dashboard
Eclipse CMS4
Twilio Flex
8.0
Validate callers
Eclipse CMS4
Twilio Flex
8.0
Outbound response
Eclipse CMS4
Twilio Flex
8.0
Call forwarding
Eclipse CMS4
Twilio Flex
8.0
Warm transfer
Eclipse CMS4
Twilio Flex
8.0
Interactive voice response
Eclipse CMS4
Twilio Flex
8.0
REST APIs
Eclipse CMS4
Twilio Flex
8.0
Call scripts
Eclipse CMS4
Twilio Flex
8.0
Call tracking
Eclipse CMS4
Twilio Flex
8.0
Multichannel integration
Eclipse CMS4
Twilio Flex
8.0
CRM software integration
Eclipse CMS4
Twilio Flex
8.0

Pros

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

Twilio Flex

  • Customizable.
  • Great interface.
  • Integrations.
Anonymous | TrustRadius Reviewer

Cons

Eclipse CMS4

  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
Yaron Lavi | TrustRadius Reviewer

Twilio Flex

  • Basic in nature.
  • Isn’t one “knock your socks off” feature.
Anonymous | TrustRadius Reviewer

Support Rating

Eclipse CMS4

No score
No answers yet
No answers on this topic

Twilio Flex

Twilio Flex 1.0
Based on 1 answer
I don’t use Twillio support specifically
Anonymous | TrustRadius Reviewer

Alternatives Considered

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

Twilio Flex

It’s more basic but has some great flexibility.
Anonymous | TrustRadius Reviewer

Return on Investment

Eclipse CMS4

  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Yaron Lavi | TrustRadius Reviewer

Twilio Flex

  • The customer gets to assigned an agent quicker.
Anonymous | TrustRadius Reviewer

Pricing Details

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Eclipse CMS4
7.0
Twilio Flex
8.0

Support Rating

Eclipse CMS4
Twilio Flex
1.0

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