What users are saying about
17 Ratings
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Score 7.6 out of 100
6 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Datawatch Monarch

The product is especially useful when you have real-time and/or time series data to analyze. If you have more mundane, simpler requirements, other products might do the job you need for less money (there are even some decent open source visualization tools you can find.) I know the product is very widely used in capital markets applications to monitor and analyze risk and price and volume changes; if you're working in that area, I don't think there's a better tool to use.
Anonymous | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Datawatch Monarch
Zendesk Explore
8.0
Customizable dashboards
Datawatch Monarch
Zendesk Explore
8.9
Report Formatting Templates
Datawatch Monarch
Zendesk Explore
7.0

Ad-hoc Reporting

Datawatch Monarch
Zendesk Explore
8.4
Drill-down analysis
Datawatch Monarch
Zendesk Explore
8.6
Formatting capabilities
Datawatch Monarch
Zendesk Explore
7.6
Integration with R or other statistical packages
Datawatch Monarch
Zendesk Explore
9.0
Report sharing and collaboration
Datawatch Monarch
Zendesk Explore
8.2

Report Output and Scheduling

Datawatch Monarch
Zendesk Explore
6.4
Publish to Web
Datawatch Monarch
Zendesk Explore
7.3
Publish to PDF
Datawatch Monarch
Zendesk Explore
7.3
Report Versioning
Datawatch Monarch
Zendesk Explore
4.0
Report Delivery Scheduling
Datawatch Monarch
Zendesk Explore
7.0

Data Discovery and Visualization

Datawatch Monarch
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
Datawatch Monarch
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
Datawatch Monarch
Zendesk Explore
10.0

Access Control and Security

Datawatch Monarch
Zendesk Explore
9.3
Multi-User Support (named login)
Datawatch Monarch
Zendesk Explore
10.0
Role-Based Security Model
Datawatch Monarch
Zendesk Explore
9.3
Multiple Access Permission Levels (Create, Read, Delete)
Datawatch Monarch
Zendesk Explore
9.0
Single Sign-On (SSO)
Datawatch Monarch
Zendesk Explore
9.0

Mobile Capabilities

Datawatch Monarch
Zendesk Explore
8.0
Dashboard / Report / Visualization Interactivity on Mobile
Datawatch Monarch
Zendesk Explore
8.0

Pros

Datawatch Monarch

  • Creating a basic model to extract data from a report is very easy.
  • Advanced features like Calculated Fields and External Lookups allow you to augment the raw data.
  • You can create a "project" to automate the data extraction. Combined with Datapump (a separate DW app), you can fully automate the process once the raw report is generated.
Frank Pappalardo | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

Datawatch Monarch

  • Recently, we had some major sticker-shock when we wanted to upgrade Data Pump. It is an exceptional product, but when the price jumped from $6,000 to over $60,000, it was impossible to get the funds approved internally for the upgrade.
  • We also paid for yearly maintenance contracts which included Professional Services, but rarely found those services beneficial. However, we did receive all software upgrades for Datapump as part of the contract which we found to be very beneficial. However, with the new pricing, that is not longer the case.
Kim Shada | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Likelihood to Renew

Datawatch Monarch

Datawatch Monarch 7.2
Based on 6 answers
Even though we do not utilize it on a daily basis, I do hope my current company renews it's license. If not, I intend to purchase myself.
Lisa Glassman | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Alternatives Considered

Datawatch Monarch

Datawatch is very good value of money compared to QlikView; QlikView is really more of a BI tool and has a lot of functions that I didn't need. Datawatch is very strong in the real-time area where Tableau, Panorama, and Qlik don't do very well. If you need to set up a visual monitoring dashboard, Datawatch is the best product I've seen for that. if you want to do a lot of in depth statistical analysis of large databases, Tableau is probably a good option.
Anonymous | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Return on Investment

Datawatch Monarch

  • Data Pump reduces complexity of report solutions by offering a standardized approach for organizing and scheduling
  • 97% service level for past 5 years for all of our jobs going through Data Pump
Kim Shada | TrustRadius Reviewer

Zendesk Explore

No answers on this topic

Screenshots

Zendesk Explore

Pricing Details

Datawatch Monarch

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Datawatch Monarch
8.1
Zendesk Explore
8.2

Likelihood to Renew

Datawatch Monarch
7.2
Zendesk Explore

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